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Pride is a feeling of superiority, which almost always gives way to negative energy
throughout the company.
Low organizational trust can result in low productivity, poor communication, and slow
decision making.
Developing a sleep ritual such as going to bed and getting up at the same time as well
as avoiding alcohol, caffeine, chocolate, and nicotine will help with negative stress.
A friend wants to know how to improve his relationship with his boss. Give him four
tips for accomplishing that goal.
When Nina tells her manager that she doesn't feel she needs to attend various pay-for
training sessions or utilize support services, her manager is likely to be thankful for her
willing attitude to minimize company costs.
The use of humor is an effective stress reducing strategy.
Imagine you or your friend or coworker is being discriminated against at work. What
comprehensive advice would you offer them?
Keiko has been working as a customer relations representative for five months now and
realizes two other representatives are not answering phone calls promptly. Many
customers are "on hold" longer than the required time. As a member of a
________________________ team, she is not criticized when she tells the team's
supervisor.
Non-financial rewards can often make bigger contributions to a happy and fulfilling life
than financial rewards can.
The study of interpersonal relations is more interested in the "why" of human behavior
and less on how the knowledge can be applied to address problems in our work and
personal lives.
Outline a comparison of Maslow's Hierarchy of Needs Theory with Herzberg's
Motivation-Maintenance Theory. Include examples.
What is linguistic style? Identify two linguistic styles of men and two linguistic styles
of women.
It is easy to identify a person's motives as they are clearly reflected in their behavior.
The human relations movement did not affect the perceived role of the worker nor
organization.
A set of traditions based on kindness and consideration for others is called
____________________.
Jim is assertive, controlling, and frequently offers advice and makes demands, making
him high on the ____________________.
Self-managed teams encourage each team member to be responsible for one particular
task.
In a typical organization, employees are eager to share ideas and point out problems.
Hence, it is relatively easy for managers to build a climate that supports upward
communication.
Explain the Hawthorne studies and how they contributed to the human relations
movement.
How would you define motivation and what are its characteristics?
