Archives: Solution Manual
978-1305576162 Chapter 6
CHAPTER 6 Attitudes Can Shape Your Life CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Understand the impact of attitudes on the success of individuals as well as organizations. 2. List and explain the ways people […]
978-1305576162 Chapter 5
CHAPTER 5 Personal Values Influence Ethical Choices CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Explain how moral intelligence contributes to personal and organizational success. 2. Understand how personal values are formed. 3. Understand values conflicts […]
978-1305576162 Chapter 4
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 15 CHAPTER 4 Building High Self-Esteem CHAPTER PREVIEW After studying this chapter, students should […]
978-1305576162 Chapter 3
CHAPTER 3 Understanding Your Communication Style CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Understand the concept of communication style and its effect on interpersonal relations. 2. Discuss the major elements of the communication style model. […]
978-1305576162 Chapter 2
CHAPTER 2 Improving Personal and Organizational Communications CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Explain the communication process. 2. Identify and explain the filters that affect communication. 3. Identify ways to improve personal communication, including […]
978-1305576162 Chapter 1
CHAPTER 1 Introduction to Human Relations CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Explain the nature, purpose, and importance of human relations. 2. Identify major developments in the workplace that have given new importance to […]
978-1305502215 Chapter 15
CHAPTER 15 MANAGING QUALITY AND PERFORMANCE CHAPTER OUTLINE New Manager Self-Test: Improvement Attitude I. The Meaning of Control II. Feedback Control Model A. Four Steps of Feedback Control B. The Balanced Scorecard III. The Changing Philosophy of Control A. Hierarchical […]
978-1305502215 Chapter 14 Part 2
Leading Teams • that apply to daily behavior, employee output, and performance evolve, letting everyone know what is acceptable and directing actions towards acceptable performance. Four common ways in which norms develop for controlling and directing behavior include: a. Critical […]
978-1305502215 Chapter 14 Part 1
CHAPTER 14 LEADING TEAMS CHAPTER OUTLINE New Manager Self-Test: How Do You Like to Work? I. The Value of Teams A. What Is a Team? B. Contributions of Teams C. Types of Teams II. The Personal Dilemma of Teamwork III. […]
978-1305502215 Chapter 13
CHAPTER 13 MANAGING COMMUNICATION CHAPTER OUTLINE New Manager Self-Test: Do You Focus on What Others Say? I. Communication Is the Manager’s Job A. What Is Communication? B. A Model of Communication II. Communicating among People A. Open Communication Climate B. […]
978-1305502215 Chapter 12 Part 2
Motivating Employees • weaker in economically disadvantaged countries with poor governmental social welfare systems and high power distance. VII. INNOVATIVE IDEAS FOR MOTIVATING Exhibit 12.9 Organizations are increasingly using various types of incentive compensation as a way to motivate employees […]
978-1305502215 Chapter 12 Part 1
CHAPTER 12 MOTIVATING EMPLOYEES CHAPTER OUTLINE New Manager Self-Test: What Motivates You? I. Individual Needs and Motivation II. Intrinsic and Extrinsic Rewards III. Content Perspectives on Motivation A. The Hierarchy of Needs B. ERG Theory C. A Two-Factor Approach to […]
978-1305502215 Chapter 11 Part 2
Leadership • A. Charismatic Leadership 1. The charismatic leader has the ability to inspire and motivate people to do more than they would normally do, despite obstacles and personal sacrifice. 2. The impact of charismatic leaders normally come from: a. […]
978-1305502215 Chapter 11 Part 1
CHAPTER 11 LEADERSHIP CHAPTER OUTLINE New Manager Self-Test: Task versus People Orientation I. The Nature of Leadership II. Contemporary Leadership A. Level 5 Leadership B. Servant Leadership C. Authentic Leadership D. Gender Differences III. From Management to Leadership IV. Leadership […]
978-1305502215 Chapter 10 Part 2
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 4. Perform a weekly review. Once a week, review your complete Next Actions list and your calendar […]
978-1305502215 Chapter 10 Part 1
CHAPTER 10 UNDERSTANDING INDIVIDUAL BEHAVIOR CHAPTER OUTLINE New Manager Self-Test: Are You Self-Confident? I. Understanding Yourself and Others A. The Value and Difficulty of Knowing Yourself B. Enhancing Your Self-Awareness II. Job Satisfaction and Trust A. Job Satisfaction B. Trust […]
978-1305502215 Chapter 9 Part 2
Managing Human Resources and Diversity • a. Employees who are poor performers can be dismissed. Productive employees often resent disruptive, low-performing employees who are allowed to stay with the company and receive pay comparable to theirs. b. Employers can use […]
978-1305502215 Chapter 9 Part 1
CHAPTER 9 MANAGING HUMAN RESOURCES AND DIVERSITY CHAPTER OUTLINE New Manager Self-Test: Getting the Right People on the Bus I. The Strategic Role of HRM Is to Drive Organizational Performance A. The Strategic Approach B. Building Human Capital to Drive […]
978-1305502215 Chapter 8
CHAPTER 8 MANAGING CHANGE AND INNOVATION CHAPTER OUTLINE New Manager Self-Test: Do You Have True Grit? I. Innovation and the Changing Workplace A. Why Do People Resist Change? B. Disruptive Innovation C. The Ambidextrous Approach II. Changing Things: New Products […]
978-1305502215 Chapter 7 Part 2
Designing Organization Structure • efficiency and economies of scale, and there may be a lack of technical depth and specialization. 3. Matrix Approach a. The matrix can be highly effective in a complex, rapidly changing environment in which flexibility and […]
978-1305502215 Chapter 7 Part 1
CHAPTER 7 DESIGNING ORGANIZATION STRUCTURE CHAPTER OUTLINE New Manager Self-Test: What Are Your Leadership Beliefs? I. Organizing the Vertical Structure A. Work Specialization B. Chain of Command New Manager Self-Test: Authority Role Models C. Span of Management D. Centralization and […]
978-1305502215 Chapter 6 Part 2
Managerial Decision Making • • Justifying past decisions. People don’t like to make mistakes, so they continue to support a flawed decision in an effort to justify or correct the past. • Seeing what you want to see. People frequently […]
978-1305502215 Chapter 6 Part 1
CHAPTER 6 MANAGERIAL DECISION MAKING CHAPTER OUTLINE New Manager Self-Test: How Do You Make Decisions? I. Types of Decisions and Problems A. Programmed and Nonprogrammed Decisions B. Facing Uncertainty and Ambiguity II. Decision-Making Models A. The Ideal, Rational Model B. […]
978-1305502215 Chapter 5
CHAPTER 5 PLANNING AND GOAL SETTING CHAPTER OUTLINE New Manager Self-Test: Does Goal Setting Fit Your Management Style? I. Goal-Setting and Planning Overview A. Levels of Goals and Plans B. The Organizational Planning Process II. Goal-Setting in Organizations A. Organizational […]
978-1305502215 Chapter 4
CHAPTER 4 MANAGING ETHICS AND SOCIAL RESPONSIBILITY CHAPTER OUTLINE New Manager Self-Test: What Is Your Level of Ethical Maturity? I. What Is Managerial Ethics? A. Ethical Management Today B. The Business Case for Ethics and Social Responsibility II. Ethical Dilemmas: […]
978-1305502215 Chapter 3 Part 2
Managing in a Global Environment • NOTES________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ B. Communication Differences Exhibit 3.9 1. People from some cultures tend to pay more attention to the social context (social setting, nonverbal behavior, social status) of their verbal communication than Americans […]
978-1305502215 Chapter 3 Part 1
CHAPTER 3 MANAGING IN A GLOBAL ENVIRONMENT CHAPTER OUTLINE New Manager Self-Test: Are You Ready to Work Internationally? I. A Borderless World A. Globalization B. Developing a Global Mindset II. The Changing International Landscape A. China, Inc. B. India, the […]
978-1305502215 Chapter 2
CHAPTER 2 THE ENVIRONMENT AND CORPORATE CULTURE CHAPTER OUTLINE New Manager Self-Test: Are You Fit for Managerial Uncertainty? I. The External Environment A. Task Environment B. General Environment II. The Organization–Environment Relationship A. Environmental Uncertainty B. Adapting to the Environment […]
978-1305502215 Chapter 1 Part 2
The World of Innovative Management • include the human relations movement, the human resources perspective, and the behavioral sciences approach. A. Early Advocates 1. Mary Parker Follett (1868–1933) stressed the importance of people rather than engineering techniques and addressed ethics, […]
978-1305502215 Chapter 1 Part 1
CHAPTER 1 THE WORLD OF INNOVATIVE MANAGEMENT CHAPTER OUTLINE New Manager Self-Test: Are You Ready to Be a Manager? I. Management Competencies for Today’s World II. The Basic Functions of Management III. Organizational Performance IV. Management Skills A. When Skills […]
978-1305501188 Chapter 15
CHAPTER 15 Accounting and Taxation in Global Business Chapter Outline • Introduction • Accounting and Financial Reporting in Global Business o Management Accounting o Financial Accounting • Generally Accepted Accounting Principles (GAAP) o U.S. GAAP o International GAAP o Differences […]
978-1305501188 Chapter 14
CHAPTER 14 Global Financial Management Chapter Outline • Introduction • Measuring Foreign Exchange Exposure • Hedging Forex Risk with Derivatives • Futures Contracts o Example of a Forex Futures Hedge • Forward Contracts • Options Contracts • Swap Contracts • […]
978-1305501188 Chapter 13
CHAPTER 13 Global Operations and Supply-Chain Management Chapter Outline • Introduction • Global Operations Management • Global Procurement o Advantages of Global Procurement o Disadvantages of Global Procurement o Outsourcing and Insourcing • Global Production o Advantages of Making o […]
978-1305501188 Chapter 12
CHAPTER 12 Global Marketing Chapter Outline • Introduction • Analyzing International Markets • Kinds of Markets • Information Required: Surveying International Demographics • Marketing Research vs. Marketing Intelligence Systems • Making the Standardization and Adaptation Decision • Developing the International […]
978-1305501188 Chapter 11
CHAPTER 11 Global Human Resource Management Chapter Outline • Introduction • Global Strategic Human Resource Management • Statistical Overview • Cultural Issues and Differences • Regulatory Issues Including Immigration and Border Security • Outsourcing and Offshoring • Staffing Policies • […]
978-1305501188 Chapter 10
CHAPTER 10 The Organization of Global Business Chapter Outline • Introduction • The Stateless Corporation • Organizing Global Business • Export Departments and International Divisions o Creating an Export Department o International Division • Four Organizational Structures for Global Business […]
978-1305501188 Chapter 9
CHAPTER 9 Control of Global Business Chapter Outline • Introduction • Strategy Formulation • Mission Statement • Shareholders vs. Stakeholders • Strategy Implementation • An Example of Strategic Implementation: Walmart • Prospectors, Defenders, Reactors, and Analyzers • Coordination • Impediments […]
978-1305501188 Chapter 8
CHAPTER 8 Entry Strategies in Global Business Chapter Outline • Introduction • Strategy Choice and Implementation: Going International o Export-Import Business o Licensing o Franchising o Strategic Alliances o International Joint Ventures o Cross-Border Mergers and Acquisitions o Wholly-Owned Subsidiaries […]
978-1305501188 Chapter 7
CHAPTER 7 Corruption and Ethics in Global Business Chapter Outline • Introduction • What Is Ethics? • Ethics in Business and Society o Ethics and Economics o The Corruption Perceptions Index and Transparency International • What Is Corporate Social Responsibility? […]
978-1305501188 Chapter 6
CHAPTER 6 The Legal and Political Environment of Global Business Chapter Outline • Introduction • Political Systems • National Economic Ideologies • Communism • Socialism • Capitalism • Political Risks, Economic Risks, and Corruption • Economic Risks • Political Risks […]
978-1305501188 Chapter 5
CHAPTER 5 The Cultural Environment Chapter Outline • Introduction • Defining Culture and Its Characteristics • Elements of Culture • Language • Religion • Values and Attitudes • Manners and Customs • Material Elements • Aesthetics • Education • Social […]
978-1305501188 Chapter 4
CHAPTER 4 The International Flow of Funds and Exchange Rates Chapter Outline • Introduction • The Balance of International Payments • The Current Account o Trade Balance o Services Balance o Income Balance o Balance of Transfers o Current Account […]
978-1305501188 Chapter 3
CHAPTER 3 Regional Economic Integration Chapter Outline • Introduction • What Is Regional Economic Integration? • Stages of Regional Integration • Pros and Cons of Regional Integration • The Economic Geography of Regional Integration • Steps to Regional Integration o […]
978-1305501188 Chapter 2
CHAPTER 2 The Evolution of International Business Chapter Outline • Introduction • Benefits of Trade and Foreign Direct Investment • Major Theories of International Trade o Wealth Accumulation as a Basis for Trade Theory: Mercantilism o Specialization as a Basis […]
978-1305501188 Chapter 1 BEFORE
BEFORE YOU GET STARTED… We wanted to let you know about some innovative resources available to you with Gaspar’s Introduction to Global Business. CengageNOW We also know how important it is for your students to develop critical thinking skills and […]
978-1305405769 Role Play Case
1 INSTRUCTIONS FOR ROLE-PLAY TEAM CASE ROLE-PLAY TEAM CASE EXERCISE 1: BIRMINGHAM HILL CHEESE COMPANY This role-play team case exercise is designed to simulate actual marketing decision making in the real world. Students take on assigned roles and then participate […]
978-1305405769 Chapter 17 Part 2
17 Chapter 17: Personal Selling and Sales Promotion In this exercise, you will be showing the following video clip of the Canadian NBA star, Steve Nash, and the hip-hop mogul, 50 Cent, headlining as promoters for the Vitamin Water product […]
978-1305405769 Chapter 17 Part 1
CHAPTER 17 Personal Selling and Sales Promotion TEACHING RESOURCES QUICK REFERENCE GUIDE Resource Location Purpose and Perspective IRM, p. 1 Lecture Outline IRM, p. 2 Discussion Starters IRM, p. 16 Class Exercises IRM, p. 18 Chapter Quiz IRM, p. 20 […]
978-1305405769 Chapter 16 Part 2
13 Chapter 16: Advertising and Public Relations CLASS EXERCISES Class Exercise 1: Evaluating the Effectiveness of Advertisements The objective of this exercise is to recognize the purpose and uses of advertising and to evaluate the effectiveness of various advertisements. You […]
978-1305405769 Chapter 16 Part 1
CHAPTER 16 Advertising and Public Relations TEACHING RESOURCES QUICK REFERENCE GUIDE Resource Location Purpose and Perspective IRM, p. 1 Lecture Outline IRM, p. 2 Discussion Starters IRM, p. 11 Class Exercises IRM, p. 13 Chapter Quiz IRM, p. 15 Semester […]