Archives: Quiz

________ is the process in which a neutral party works together with two or more parties to reach a settlement to their conflict. A) Arbitration B) Mediation C) Negotiation D) Manipulation Table 4.3 During cocktails before a company management dinner, […]

Instituting cafeteria style benefit plans will help to promote: A) organizational citizenship behaviors. B) quality of supervision. C) decentralization. D) job satisfaction. Cross-cultural communication: A) can be difficult since the same word can mean different things to different people. B) […]

Research into social loafing and group performance showed that countries like China and Israel with collectivist cultures found that: A) social loafing occurs as much as in individualistic cultures like the U.S. B) workers performed better in groups than they […]

Ronda is a vice president of marketing and mother to three young children. Ronda is probably experiencing which of the following? A) Role conflict B) Qualitative overload C) Role juggling D) Social isolation Organizations that offer employees opportunities to participate […]

Sometimes it may help to play the role of devil’s advocate, to intentionally find fault with a proposed solution. This would be most useful for which of the following strategies for avoiding groupthink? A) Using subgroups B) Admitting shortcomings C) […]

The job characteristics model expands on which element of job redesign? A) Critical psychological states B) Job enlargement C) Job enrichment D) Job expectancy Growing evidence suggests that high levels of stress adversely affect: A) physical health. B) psychological well-being. […]

Individuals with the capacity to control access to jobs and money are said to have: A) reward power. B) coercive power. C) social power. D) information power. The three basic components of creativity in individuals and teams are ________. A) […]

Table 13.1 Tom leads a work team on the line at his manufacturing company. Tom works well with his team because he is willing to cooperate; he doesn’t try to dominate, he develops coalitions within the team, and he has […]

In which of the following stages does an individual do whatever keeps her from getting punished? A) Preconventional level B) Conventional level C) Postconventional level D) All of the above. Mediation and arbitration are two popular forms of: A) integrative […]

Learning is: A) a relatively permanent change in behavior occurring as a result of experience. B) reflected by temporary changes in behavior, such as those produced by drugs, illness, or fatigue. C) synonymous with improvements in performance. D) based on […]

Arousal is critical to the process of motivation because it: A) defines the direction our actions take. B) is the drive behind our behavior to attain goals. C) helps one to maintain the behavior needed to reach goals. D) explains […]

Which of the following is an example of changing organizational technology? A) Training people to accept new ways of operating B) Centralizing decision-making C) Substituting e-mail for paper memos D) Reducing layers in the organizational hierarchy The most common type […]

In Japan, an overall evaluation of performance effectiveness is usually given: A) after around 21 years. B) upon termination. C) annually. D) after around 12 years. Table 15.5 INVEX, Inc. is a small manufacturer of low technology consumer goods. They […]

Cooperation across organizations is being fostered by: A) the need to develop long-term relationships with suppliers. B) the increase in mergers and acquisitions in American business. C) declining competition in stable and mature markets. D) stable business environmental conditions. The […]

Companies that deliver products and services ethically: A) do not draw more customers. B) do not draw more employees. C) draw more customers and employees. D) draw only more customers. The beliefs that people have about what someone occupying a […]

Table 15.1 As the new general manager of a regional cable service, Joe is studying the formal configuration of groups and individuals in respect to the allocation of tasks, responsibilities, and authority within the cable company. He notices that there […]

Perceptual biases are: A) types of judgment errors that people are prone to make. B) characteristics of the person who interprets a specific situation. C) attempts to identify the causes of others’ behavior. D) tendencies to categorize people based on […]

Communicating via e-mail is an example of: A) synchronous communication. B) asynchronous communication. C) inter-organizational communication. D) information overload. Introducing goods that are new or substantially improved is considered what target of innovation? A) Service innovation B) Process innovation C) […]

There are 5 major categories of emotions. In 2010, about one in four members of the U.S. workforce was a contingent worker. Answer: TRUE According to the perspective of your text, taking office supplies home for personal use constitutes theft. […]

Conflict may have a number of positive effects such as motivating people on the various sides of an issue to understand the others’ position more completely. Individuals outperform groups on creative tasks and when the tasks are poorly structured. Answer: […]

Pro-social behavior in organizations is when an individual takes action that exceeds the formal requirements of the job. Like human personalities, organizational cultures do not change, just the mechanical behavior of people changes, but not their values, beliefs, attitudes, or […]

Groups tend to be responsive to self-imposed demands, whereas teams tend to be responsive to the demands of management. Tim is leading an effort to lower resistance to significant planned change at his company. He is beginning by developing a […]

When we describe leaders in terms of their desire to lead, their cognitive abilities, etc., we express a trait perspective of leadership. Vice president of marketing is an example of a line position. Answer: TRUE The use of quality circles […]

Research shows that individual differences for various times of the day are real and are important to job performance. While employee demographics and performance gaps in organizations often prompt unplanned change, government regulation only affects strategic planned change in organizations. […]

The perception of the fairness of the procedures used to determine the outcomes they receive is known as procedural justice. Individuals who are a “high Machs” might neglect to share important information with you or fail to meet their obligations […]

In a dynamic environment, a company with highly skilled professional employees who can perform a variety of tasks, the company would be best served by a mechanistic organizational structure. The least commonly used image management technique is that of personal […]

A turnaround strategy involves withdrawing from the market and liquidating assets. Effective teams link individual rewards to team performance. Answer: TRUE Only about 800 people are murdered at work each year in the U.S., and most of these crimes are […]

The stepladder technique adds new members to a group one at a time and requires each new member to present his/her ideas independently to the group. A matrix structure works best in stable, simple environments where there is a need […]

Which of the following characteristics can be used to differentiate teams from groups? a. Team members share common values. b. Team members work together interdependently. c. Team communication structures increase the amount of face-to-face interaction. d. All team members have […]

Which source of power is a kind of influence also known as social capital? a. Expertise b. Wealth c. Opportunity d. Relationship e. Position One of the key concepts of systems thinking is the idea of “reciprocal flow of influence.” […]

All of the following are misconceptions about power EXCEPT? a. Power exists when people are dependent on each other. b. All managers have power c. Power is something people in higher positions exercise on upon people in lower positions. d. […]

Which of the following is true about effective goal setting? a. Informal competition can reduce the benefits of goal setting b. Goals should be prioritized c. Feedback on progress is not necessary as long as goals are attainable d. Managers […]

How might a manager help tie the effort to performance? a. Make certain that they know what outcomes are important to employees. b. Make sure employees are aware of all possible outcomes that will result from performance. c. Use the […]

Which quadrant of the Johari Window represents the aspects of yourself that are known both to yourself and others with whom you interact? a. Open b. Blind c. Available d. Hidden e. Unknown Project managers are tasked with achieving project […]

Which of the following suggestions will help a manager run an effective meeting? a. Start the meeting 15 minutes after the scheduled start time to allow people time to socialize. b. Use the agenda only as a general guideline, be […]

Which of the following activities is part of the manager’s role as a coach? a. Helping employees develop their self-awareness b. Emphasizing goals and standards as a means to enhance performance results c. Providing the employee with specific information the […]

Team building activities . a. Can only be used effectively in the forming and storming stages of team development. b. Can focus on either clarifying roles or assessing performance. c. Should be isolated events that are only used if the […]

Which two models in the competing values framework focus on flexibility? a. Human relations and open systems b. Emotional intelligence and human relations c. Human relations and internal process d. Internal process and rational goal e. Rational Goal and open […]

Which of the following suggestions would NOT help you gain rapport with your audience? a. Be in the room first to greet each person b. Make eye contact c. Be extra enthusiastic to draw in resistant groups d. Be positive […]

Develop an argument for an issue that is important to you. State the claim, enumerate the grounds, and make explicit the warrants. Be sure to distinguish between claim, grounds, and warrants. (Pages 24-25, application of concepts) Evaluate the argument of […]

The arrival of customers at a service desk follows a Poisson distribution. If they arrive at a rate of four every five minutes, what is the probability that more than four customers arrive in a five-minute period? A confidence interval […]

Sampling from a population may be preferred, because studying all the items in a population may be too ____________. What is the common purpose of a dot plot and a box plot? Answer: Both are used to illustrate the distribution […]

In one class, a statistics professor wants to compare grades on the first and second exams. This is an example of ________________ observations. For a contingency table test of independence, the formula to compute the degrees of freedom is_______________________________. Answer: […]

In multiple regression analysis, the ________ scale is used to measure a dummy variable. What-statistic is used to assess multicollinearity in multiple regression analysis? Answer: Variance inflation factor (VIF) The monthly consumer price index is called a(n) ______________. Answer: Statistic […]

Records on a fleet of trucks reveal that the average life of a set of spark plugs is normally distributed with a mean of 22,100 miles. The fleet owner purchased 18 sets and found that the sample average life was […]

The shape of the F distribution is _____________________. A random sample of 20 female executives from companies with assets over $1 million was selected and asked for their annual income and level of education. The ANOVA comparing the average income […]

Twenty-one executives in a large corporation were randomly selected to study the effect of several factors on annual salary (expressed in $000s). The factors selected were age, seniority, years of college, number of company divisions they had been exposed to, […]

An ANOVA has three sources of variation. They are _____, _____, and _____. We are interested in knowing if the following frequency distribution is normally distributed. The population mean and standard deviation of the data are 600 and 160, respectively. […]

A variable such as eye color is also referred to as a(n) _____________ variable. High school students were interested in a teacher’s claim that the longer the length of time (hours) that a student studies for a test, the higher […]

Elly’s Hotdog Emporium is famous for its chilidogs. Elly’s latest sales indicate that 30% of the customers order their chilidogs with hot peppers. Suppose 15 customers are selected at random. What is the probability that between two and six people […]