Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Table 13.1
Tom leads a work team on the line at his manufacturing company. Tom works well with
his team because he is willing to cooperate; he doesn't try to dominate, he develops
coalitions within the team, and he has extensive networks with other people in the
company for getting resources needed to accomplish their job. His crew consists of
highly competent, technical professionals, who program the computers that run the
equipment on the manufacturing line. Because of his excellent leadership skills, Tom
was given the responsibility to train a new team of technicians fresh from vo-tech
school. Once he had them trained, he would return to leading his regular team.
Refer to Table 13.1. In terms of the two-dimensional model of subordinate
participation, Tom's most effective leadership style with his work team would be:
A) directive autocrat.
B) permissive democrat.
C) permissive autocrat.
D) directive democrat.
Which of the following is LEAST likely to cause greater, higher levels of stress?
A) Constant monitoring of electronic devices
B) Working in unpleasant physical conditions
C) Performing unstructured tasks
D) Making few decisions
Which of the following laws specifies that actions taken by the organization to
discourage criminal behavior will be recognized?
A) Foreign Corrupt Practices Act
B) False Claims Act
C) Sarbanes-Oxley
D) Federal Sentencing Guidelines for Organizations
The use of outsourcing allows the firm to focus on:
A) business continuity plans.
B) downsizing.
C) telecommuting.
D) core competency.
Dee is actively listening to John's presentation. She is practicing the HURIER model. At
one point in the presentation Dee makes sure that John knows that she is paying
attention. Dee's action is what part of the HURIER model?
A) Understanding
B) Hearing
C) Interpreting
D) Responding
Proficiency in the use of a wide range of techniques for inducing positive reactions in
others is known as:
A) impression management.
B) persuasion and social influence.
C) social adaptability.
D) social perception.
When people resist change because of their bonds with co-workers, you are facing
resistance based on:
A) threats to social relationships.
B) economic insecurity.
C) habit.
D) demographic background.
If the activities of an individual in a group, more than anyone else, helps the group
reach its goal, then that person is playing a ________.
A) a socioemotional role
B) a self-oriented role
C) a task-oriented role
D) relations-oriented role
When putting a team together, it is essential that members have:
A) the individual desire to succeed.
B) the skills needed to succeed.
C) the ability to work alone and unsupervised.
D) strong technical skills.
In China, Guanxi roughly refers to:
A) learning.
B) interpersonal relationships.
C) unacceptable negotiating tactics.
D) the underground economy.
The manager of human resources wants a program that will permit single parents who
want to work, but can't work a regular 8-hour-a-day job, to work for his company. The
best program to solve his problem would be:
A) flextime.
B) telecommuting.
C) compressed work weeks.
D) voluntarily reduced work time programs.
In which of the following countries is bribing an official considered an acceptable cost
of doing business?
A) Indonesia
B) Japan
C) Germany
D) China
When it comes to organizational politics and the human resource function, it seems that:
A) it is the least political of management functions because of the intense governmental
regulation.
B) political activity is limited to the training and development function.
C) political activity is present in employee selection, appraisal, and compensation.
D) organizational political activity is discouraged here except in dealings with upper
management.
In ________, the arbitrator may offer the parties involved any package of terms he/she
desires.
A) binding arbitration
B) voluntary arbitration
C) conventional arbitration
D) final-offer arbitration
Strategic planning is based on three key assumptions including:
A) firms often do not have sufficient internal human resources to adequately do
strategic planning.
B) that it is a deliberate process of conscious decision-making.
C) that it is best done to build on success rather than correct problems.
D) technology is the key to the future for any business.
The MBO process begins with:
A) subordinates and supervisors meeting to discuss goals.
B) problem recognition and diagnosis.
C) data gathering.
D) evaluation.
The first step in the traditional, analytical model of decision-making is to:
A) identify the problem.
B) make a predecision.
C) define the objectives to be met.
D) None of the above.
The most obvious organization-based cause of conflict is ________.
A) ambiguity over responsibility
B) competition over scarce resources
C) ambiguity over jurisdiction
D) interpersonal conflict
The capacity to move one's body in an agile manner is known as:
A) strength.
B) flexibility.
C) stamina.
D) speed.
Nissan has telemarketers call customers after they've bought a car, had a car serviced, or
done business with a Nissan dealer to check on their satisfaction and to ask for ways to
improve their service. Nissan provides feedback cards in the showrooms for customer
use. These are examples of Nissan building the organizational cultural value of:
A) a willingness to take risks.
B) interest in new ideas.
C) openness to communication.
D) sensitivity to others.
When managers think about motivation, they must consider that:
A) people generally have one simple motive to their behavior.
B) employees can have several motives at the same time and they can be in conflict.
C) highly motivated workers always also are high performers.
D) money is a key motivator, the primary mover of human behavior.
The U.S. style of training in avoiding sexual harassment when done abroad would be a
problem in terms of:
A) ethical relativism.
B) ethical imperialism.
C) organizational justice.
D) None of the above.
In which of the following countries must you purchase a gift for the other party in order
to conduct business?
A) Indonesia
B) Japan
C) Germany
D) China
Groupthink can be eliminated or diminished by:
A) promoting open inquiry.
B) holding second-chance meetings.
C) admitting shortcomings.
D) doing all of the above.
The ability to express oneself rapidly, easily, and with flexibility is:
A) verbal comprehension.
B) verbal reasoning.
C) word fluency.
D) symbolic reasoning.
Table 5.1
Will is experiencing stress at work because he is not clear about what to do in his new
job, what his work priorities should be. His boss is out due to major surgery, and no one
else knows what his job is. Jane is a typical 2010 woman; good career, married, and
with a small child. As her career advances she is experiencing more and more stress
because her husband wants her home more. Her parents are proud of her career success,
yet they keep saying things like, "No sense having children if you're going to let
someone else raise them." Tom is in a matrix reporting relationship with several other
people. His boss has authority over the whole matrix; Tom does not, yet Tom is
responsible for the performance of the people in the matrix. He isn't sure who he can
tell what to do and who he has to let his boss tell. A deadline is approaching, and Tom is
stressed out. Tom's boss, John, is also stressed. He isn't clarifying who reports to whom
because he worries about everyone and doesn't want to let go of watching over them.
He thinks that he may have to terminate Jane because her home situation is interfering
so much with work that it is creating problems for the project. He is agonizing over this.
Having been fired once in his career, he knows how painful it can be.
Refer to Table 5.1. John's stress is apparently a function of:
A) being responsible for others.
B) social isolation.
C) qualitative overload.
D) role ambiguity.
Research shows that the ________ organizations could be classified as
high-performance organizations, the ________employees reported being satisfied with
their jobs, and the ________ were the incidents of work-related accidents.
A) more, less, lower
B) less, more, higher
C) more, more, lower
D) less, less, higher
The nurturing of an innovation takes place in this stage, and it is where most ideas are
killed.
A) Stage 2 - setting the stage
B) Stage 3 - producing the ideas
C) Stage 4- testing and implementing the ideas
D) Stage 5 - outcome assessment
"If it looks ethical, it is ethical" represents which of the following mentalities::
A) imperialist mentality.
B) bottom-line mentality.
C) exploitative mentality.
D) Madison Avenue mentality.
"I'm not going to behave unethically because I don't want to get into trouble." This is
moral thinking at which of the following levels?
A) Preconventional level
B) Conventional level
C) Postconventional level
D) Relativistic level
Companies form global strategic alliances to gain several benefits including:
A) direct managerial benefits associated with the extending of organizational charts.
B) financial incentives such as bypassing tariff restrictions.
C) marketing benefits by gaining access to internal markets.
D) All of these benefits.
One of the differences in the way men and women communicate is that women:
A) are more status oriented than men in their communication.
B) use the term "We" more often in their conversations than men do.
C) have become more assertive and confident in their speech patterns.
D) tend to make declarative statements while men tend to ask questions.
