In Japan, an overall evaluation of performance effectiveness is usually given:
A) after around 21 years.
B) upon termination.
C) annually.
D) after around 12 years.
Table 15.5
INVEX, Inc. is a small manufacturer of low technology consumer goods. They want to
enter the Asian market but don’t know how. They form a strategic alliance with Asia
Today, a marketing firm specializing in marketing U.S. goods of all kinds in Asia.
INVEX, Inc. also has a relationship with another company, Small Things R’ Good, a
manufacturer of low technology consumer goods. They provide components to each
other and INVEX will bring that company into the alliance with Asia Today.
Refer to Table 15.5. INVEX is in what type of strategic alliance with Asia Today?
A) A value-chain partnership
B) A joint venture
C) A mutual service consortium
D) A megacorporation
We will attribute another’s actions to internal causes under conditions in which:
A) consensus is high, consistency is high, and distinctiveness is high.
B) consensus is high, consistency is low, and distinctiveness is high.
C) consensus is low, consistency is high, and distinctiveness is low.
D) consensus is low, consistency is low, and distinctiveness is low.
Social loafing can be lessened by:
A) specializing tasks and making them more routine.
B) rewarding individuals for contributions to group performance.
C) identifying the group to its social peers.
D) doing all of the above.
The concept of motivation is concerned with:
A) the drive, or energy, behind human behavior.
B) the direction behavior takes.
C) how long people will persist at attempting to meet their goal.
D) All of the above.
Table 1.2
Mini-Markets, Inc. specializes in providing grocery and convenience products to
inner-city neighborhoods. They are highly committed to valuing cultural diversity. Their
workforce consists of single parents, people who are ethnically diverse, and people who
are undereducated. The following individuals exemplify their workforce. Jim is a single
parent with two young, school-aged children. He lives about an hour from work and
works the morning shift. Jane is just starting her working career, having been out of
college only a year. She has just had a baby. Her husband also works full-time for
Mini-Markets. They have been saving her salary and living on her husband’s while
waiting for the baby to be born. Wilma is 66 and wants to retire in a few years but isn’t
sure what she’ll do with herself when she does. Plus, she’d like to have some extra time
right now to spend with her grandchildren. Tim is a high school drop-out who struggled
with drugs. Since Mini-Markets gave him a chance, he’s really turning his life around.
He’s one of his store’s most reliable and productive employees. Tim would like to move
into management, but he needs a college degree. Married with a small child, he can’t
afford to go back to school.
Refer to Table 1.2. Wilma could benefit most from which flextime program?
A) Flextime
B) Voluntary reduce work time
C) Compressed work week
D) Job-sharing
The ability to exert physical force against an object is known as:
A) strength.
B) flexibility.
C) stamina.
D) speed.
When a company alters reporting relationships and the division of labor among
departments it is changing:
A) organizational structure.
B) an organization’s technology.
C) the company’s product line.
D) transformation processes.
All of the following statements about affirmative action are true except:
A) affirmative action has led to increased representation of women in the workplace.
B) affirmative action has increased the self-esteem of racial minorities.
C) affirmative action programs are largely unsupported by the public.
D) affirmative action programs specify that only qualified minorities be hired.
The expected advantages of using groups to make decisions include:
A) the potential pooling of resources.
B) the generalization of labor.
C) faster decision-making.
D) All of the above.
Table 16.1
Todd’s restaurant is changing from a fast food menu and walk-through service to
simple, quickly prepared meals eaten in the restaurant or along the sidewalk. This
change was brought on by the losses he is experiencing due to decreased demand for
fast food. In order to make the changes as effective as possible and to avoid having to
react in the future, Todd is talking to his employees about their ideas on the changes and
what the future might hold. He wants employees to try some new things, tell him what’s
working and what’s not working, and help the company grow.
Refer to Table 16.1. Todd’s restaurant is experiencing:
A) first-order change.
B) second-order change.
C) planned change.
D) administrative change.
Of 1300 Americans surveyed, what percentage reported that they worked over 12 hours
a day?
A) 25%
B) 37%
C) 52%
D) 75%
Studies show that:
A) there is a strong relationship between the cultural attitude toward achievement
motivation and economic growth.
B) there is virtually no relationship between a country’s economic growth and the
cultural valuing of achievement motivation.
C) strong affiliation motivation led to strong economic development in countries.
D) there is a strong correlation to a country’s valuing of power motivation and the
country’s economic development.
The Delphi technique has the advantage of:
A) reducing costs while accessing expertise.
B) increasing the speed of the group decision process.
C) using peer pressure to control the decision-making process.
D) encouraging maximum participation.
Table 10.4
B.F.E., Inc. has to assign several problems to different groups. In the first case, the
group consists of a number of experts who have offices across the country and have
difficulty getting together. The problem they are working on is a problem that needs to
be solved over the next six to nine months. In the second case, management is
concerned that people might be intimidated by their leaders. The team is located in the
same building as the corporate headquarters. Genuine consensus is important, and a
trained facilitator is available to lead the group. In the third and final situation,
management has observed that the people selected to participate seem hesitant to do so.
Plus, the lengthy nature of the work to be done means new people will need to be added
to the group periodically. Time is not an issue.
Refer to Table 10.4. The best problem solving approach for the second case would be:
A) nominal group technique.
B) electronic meeting systems.
C) traditional analytical problem solving.
D) Delphi technique.
The organizational development technique that helps employees understand the
organization’s current strengths and weaknesses is:
A) team building.
B) quality of work life programs.
C) survey feedback.
D) management by objectives.
Power that derives from the recognized ability of someone to make decisions is referred
to as:
A) referent power.
B) legitimate power.
C) expert power.
D) reward power.
When people confront incompatible demands from their work and personal lives, they
experience:
A) role conflict.
B) qualitative overload.
C) role ambiguity.
D) social isolation.
If a group seeks answers too quickly in a sense of desperation, they are guilty of:
A) unconflicted change.
B) unconflicted adherence.
C) defensive avoidance.
D) hypervigilance.
The least used impression management technique was:
A) directly describing oneself in a positive manner for the current situation.
B) personal stories.
C) claiming a positive event was more positive than it really was.
D) denying responsibility for one’s actions.
The effects of stress can be minimized by:
A) taking work problems home at the end of the day and working on them at your
leisure.
B) getting into better physical condition.
C) using emotion-focused coping rather than problem-focused coping.
D) consuming less fiber-rich foods.
Which of the following is not a myth about sexual harassment?
A) If women would only say no, harassment would stop.
B) Harassment will stop if the victim simply ignores it.
C) Harassment that is ignored either continues or worsens.
D) If women dressed less provocatively, there would be no sexual harassment.
Organizations that have a strong internal focus along with a high degree of flexibility
and discretion are said to have a(n):
A) market culture.
B) clan culture.
C) adhocracy culture.
D) competing values culture.
Approximately ________ of women are employed outside the home.
A) 20%
B) 35%
C) 50%
D) 75%
Organizational Behavior Modification (OBMod) is/are:
A) the application of positive reinforcement principles in an organizational setting to
increase the incidence of desirable organizational behaviors.
B) the use of punishment to decrease negative organizational behaviors such as
absenteeism and employee turnover.
C) programs established by organizations to help employees stop smoking and drinking
and avoid other risks to their health.
D) programs developed within organizations to select employees who have the potential
to be managers.
Bill is trying to get his first shift workers to stay on the job an extra two hours in order
to meet a production volume goal, because a snow storm has delayed the arrival of
second shift. Bill is concerned about the issue of:
A) motivation.
B) equity.
C) expectancy.
D) needs hierarchy.
If a personality test is reliable, it does not have to be valid to provide useful and legal
data.
In which of the following do senior-level managers assist the CEO in making ethical
decisions?
A) Ethics officers
B) Ethics hotlines
C) Ethics audits
D) Ethics committees
Research on impression management shows that:
A) it tends to backfire in that the interviewing manager tends to react negatively to it.
B) managers form their first impression of a job candidate only after the first half hour.
C) job candidates have used this technique with great success.
D) most job candidates don’t know about it, so it is not used very often in interviews.
The basis of LPC contingency theory is:
A) the follower’s level of maturity and enthusiasm for the task called task and
relationship orientations.
B) the leader’s tendency to evaluate the person, favorably or unfavorably, with whom
they find it most difficult to work.
C) the degree of control or permissiveness the leader exhibits.
D) the characteristics of the leader.
Table 1.2
Mini-Markets, Inc. specializes in providing grocery and convenience products to
inner-city neighborhoods. They are highly committed to valuing cultural diversity. Their
workforce consists of single parents, people who are ethnically diverse, and people who
are undereducated. The following individuals exemplify their workforce. Jim is a single
parent with two young, school-aged children. He lives about an hour from work and
works the morning shift. Jane is just starting her working career, having been out of
college only a year. She has just had a baby. Her husband also works full-time for
Mini-Markets. They have been saving her salary and living on her husband’s while
waiting for the baby to be born. Wilma is 66 and wants to retire in a few years but isn’t
sure what she’ll do with herself when she does. Plus, she’d like to have some extra time
right now to spend with her grandchildren. Tim is a high school drop-out who struggled
with drugs. Since Mini-Markets gave him a chance, he’s really turning his life around.
He’s one of his store’s most reliable and productive employees. Tim would like to move
into management, but he needs a college degree. Married with a small child, he can’t
afford to go back to school.
Refer to Table 1.2. Tim could benefit most from which of the following?
A) Personal support policies
B) Voluntary reduced work time
C) Flexplace policies
D) Job-sharing
Traditionally, one would describe the relationships across organizations as:
A) cooperative.
B) integrative.
C) competitive.
D) accommodative.
Over the last two decades, the number of workers reporting being satisfied with their
jobs:
A) has been declining.
B) has been increasing rapidly.
C) initially increased, but then began to drop significantly.
D) decreased sharply, but then leveled off.