How might a manager help tie the effort to performance?
a. Make certain that they know what outcomes are important to employees.
b. Make sure employees are aware of all possible outcomes that will result from
performance.
c. Use the power of positive expectations with subordinates.
d. Identify the performance outcome without the participation of the employee.
e. Make certain that employees understand that rewards are not guaranteed.
What aspects of communication does the richness of a medium describe?
a. The number of words a medium can convey in a specific statement
b. How well the medium can handle multiple pieces of information simultaneously
c. The total length of an overall conversation conveyed by the medium
d. The degree to which the medium allows noise in the conversation
e. None of these
The internal process model emphasizes _____________ while the human relations
quadrant emphasizes ________________.
a. Participation, conflict resolution, and consensus building;
Goal clarification, rational analysis, and action taking
b. Goal clarification, rational analysis, and action taking;
Political adaptation, creative problem solving, innovation, and change management
c. Defining responsibility, measurement, and documentation;
Political adaptation, creative problem solving, innovation, and change management
d. Political adaptation, creative problem solving, innovation, and change management;
Participation, conflict resolution, and consensus building
e. Defining responsibility, measurement, and documentation;
Participation, conflict resolution, and consensus building
What is the major information problem confronting managers?
a. Information coming in too slowly
b. Information scarcity
c. Information coming in too fast
d. Too much irrelevant information
e. Not enough information to make decisions
In what type of goal setting do senior levels of management engage?
a. Strategic
b. Directional
c. Tactical
d. Both strategic and directional
e. Both strategic and tactical
Which of Peter Drucker’s recommendations for improving time management is the
MOST DIFFICULT for managers to actually achieve in the workplace today?
a. Recording their time
b. Managing their time
c. Consolidating their time
d. Prioritizing their time
e. None of the activities listed is difficult for managers to achieve in the workplace
today
Which type of set is defined as the effort you make to establish rapport with the
audience and cue them to a mood or style appropriate to the presentation?
a. Climate
b. Credibility
c. Content
d. Course
e. Context
In a force field analysis, which of the following actions will be LEAST effective in
creating change?
a. Increasing the strength of driving forces
b. Removing some of the resisting forces
c. Determining whether any of the resisting forces can be changed into driving forces
d. Reducing the strength of some of the resisting forces
e. All of these will be equally effective in creating change
Researchers have identified several different triggers that increase the likelihood that
employees will not comply with rules in the workplace. Which of the following is NOT
a common trigger for noncompliance?
a. A manager violating employee trust
b. A failure by the manager to trust his/her employees
c. Rules that are perceived as being unfair
d. Ambiguity about required job performance
e. Reward systems that provide incentives for compliance
The management model associated with the Compete action imperative is
a. The open systems model
b. The human relations model
c. The theory Y model
d. The global values model
e. The rational goal model
Research on psychological states has found that
a. One person’s psychological state can influence another person’s decisions and actions
b. One person’s psychological state can influence another person’s emotions, but not
their decisions and actions
c. Positive emotions are contagious, but negative emotions are not contagious
d. Negative emotions are contagious, but positive emotions are not contagious
e. Nonverbal cues are not important when studying the contagiousness of psychological
states
When used in a “chat” message, what does the abbreviation “O” mean.
a. Over and out
b. Opponent in a gambling match
c. Hugs from the sender
d. All of these
e. It is not possible to say without knowing the context of the message
Which management model in the competing values framework focuses on
competencies related to creating a vision, setting goals, designing and organizing,
motivating self and others, and managing execution?
a. Rational Goal
b. Emotional Intelligence
c. Internal Process
d. Human Relations
e. Open Systems
As organizations have moved to more project-based activities, research on effective
project management has become more important. What do project management experts
like Harold Kerzner suggest should be the first step in project management?
a. Planning defining the work requirements, scheduling activities, and evaluating risks
b. Closure ” verifying that all work has been completed and all paperwork is done
c. Initiation ” selecting the best project given limited resources and preparing
documents to sanction the project
d. Monitoring ” tracking progress and comparing actual outcomes to predicted
outcomes so that adjustments can be made
e. Execution ” negotiating to get the right members for the project team, directing and
managing work, and helping team members improve
Within the human relations quadrant, a key assumption is that the best way to develop
committed and involved employees is to
a. Let them develop their own job descriptions
b. Give them annual pay increases
c. Give them opportunities to mentor other employees
d. Encourage them to use creative thinking techniques
e. Provide them with opportunities to be involved in organizational processes
Which of the following is a characteristic of a project?
a. It has a very general objective
b. It has no clear start and end dates
c. It has unlimited funding
d. It consumes resources
e. It is a repetitive endeavor of the organization
Seeing other people as having legitimate needs, feelings, and wants reflects which of
the four key psychological states required for lift to occur?
a. Being other focused
b. Being guided by popular norms
c. Being internally directed
d. Being externally open
e. Being purpose centered
What factors influenced the development of early management models such as the
rational goal model and the internal process model?
a. Shortages of employees, globalization, and heavy government regulation
b. Rich resources, cheap labor, and laissez-faire policies
c. An emphasis on protecting individual rights and protecting the environment
d. Economic hard times, high unemployment, and strong anti-trust regulations
e. None of these factors influenced the development of early management models such
as the rational goal model and internal process model
Which of the following actions are useful when attempting to increase your power and
ability to influence your peers?
a. Create informal problem-solving groups across units.
b. Try to understand their problems and share useful information
c. Hide the fact that you are being self-serving
d. All of these
e. Create informal problem-solving groups across units and try to understand their
problems and share useful information, but not hiding the fact that you are being
self-serving
When prioritizing tasks, what two characteristics are important for you to identify
according to Steven Covey?
a. Whether the task is internally- or externally-focused and how urgent the task is
b. How important the task is and whether someone else is available to complete the task
c. How urgent it is to act on the task and how important the task is
d. How urgent the task is and whether someone else is available to complete the task
e. How long the task will take to complete and how important the task is
Which conflict management approach is most appropriate when quick decisive action is
vital or where unpopular actions need implementing?
a. Collaboration
b. Competition
c. Accommodation
d. Avoidance
e. Compromise
What is the most important reason to know your audience when deciding how to
communicate with a particular individual?
a. Different people are more receptive and responsive to different types of
communication
b. Some people rarely check their email
c. Some people never delete old voice mails
d. Some people save all their emails which might cause problems later if anyone
questions your judgment about a decision
e. New technologies are harder to use for older employees
Which of the following is a warrant?
a. Two students in the same class turned in exams with the same answers
b. Two students were seen talking during the exam
c. Students who talk during an exam and who have matching papers are usually
cheating
d. Two students cheated on the exam
e. Two students were seen studying together in the library the day before a major
examination
In what type of goal-setting do lower level managers and supervisors engage?
a. Strategic
b. Directional
c. Tactical
d. Both strategic and directional
e. Both directional and tactical
What is the primary goal of critical thinking for managers?
a. To make the best decision with the available information in a particular circumstance
b. Support one’s preferred position
c. To frame a persuasive argument
d. To identify the issues involved in making a decision
e. To identify different options for action
The conditions of dialogue include
a. Mutual purpose, mutual expectations, and mutual respect
b. Mutual purpose, mutual meaning, and mutual respect
c. Mutual expectations, mutual meaning, and mutual benefit
d. Mutual benefit, mutual expectations, and mutual goals
e. Mutual goals, mutual objectives, and mutual tactics
In this stage of the five steps to mastery, you learn facts and rules as absolutes; they are
never to be violated.
a. Expert stage
b. Competent stage
c. Over-achieving stage
d. Novice stage
e. Advanced beginner stage
Which source of power comes from the proficiency you may have in a special field or
knowledge area?
a. Wealth
b. Opportunity
c. Referent
d. Position
e. Expertise
In which stage of the communication process will noise occur?
a. Encoding
b. Decoding
c. Feedback
d. Recoding
e. Noise can occur at any point in the process
Which of the following is NOT part of the job characteristics model?
a. Feedback
b. Efficacy
c. Autonomy
d. Task Significance\
e. Skill variety
In organizational settings, the term “power” is most often defined as:
a. The ability to persuade people to do what is best for the organization.
b. The capacity to make whatever changes in the reward system required will result in
better performance.
c. The capacity to mobilize people and resources to get things done.
d. Having access to more resources than do other people with whom one is in a
competitive position.
e. Having enough personal influence to motivate people without resorting to financial
incentives.