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In which of the following stages does an individual do whatever keeps her from getting
punished?
A) Preconventional level
B) Conventional level
C) Postconventional level
D) All of the above.
Mediation and arbitration are two popular forms of:
A) integrative bargaining.
B) litigation.
C) alternative dispute resolution.
D) collective bargaining.
The clearest application of the principles of learning in organizations is the area of:
A) recruitment and hiring.
B) training.
C) performance appraisal.
D) benefits and financial management.
The ability to recognize and regulate personal emotions, influence those of others, and
to be self-motivating is an individual's:
A) cognitive intelligence.
B) level of self-efficacy.
C) emotional intelligence.
D) practical intelligence.
________ is an organizational behavior where the employee makes do without
complaining or finding fault with the organization.
A) Conscientiousness
B) Civic virtue
C) Courtesy
D) Sportsmanship
According to its definition, organizational behavior:
A) is firmly grounded in the scientific method.
B) focuses on the organization as a whole, and not the individual.
C) considers the group-oriented approach of sociology, rather than the
individual-oriented approach of psychology.
D) All of the above.
Utilizing customer opinion and information is part of what activity of the cultural due
diligence audit?
A) Assess intellectual capital
B) Audit the prevailing culture
C) Involve different people from both companies in designing the new enterprise
D) Communicate early and often
Denny isolates Barry at work. Regarding his behavior toward Barry, Denny is a
________.
A) Constant Critic
B) Vindictive Gatekeeper
C) Two-Headed Snake
D) Screaming Mimi
Of 1300 Americans surveyed, what percentage reported that they routinely skipped
lunch?
A) 25%
B) 40%
C) 50%
D) 75%
Alice was a copy writer for a large advertising firm in New York, where she specialized
in writing radio ads. She moved to Tulsa, Oklahoma, where she took a job at a much
smaller advertising firm. Her new job required her not only to write radio ads for
supermarkets, but to write copy for all radio ads, TV ads, and print ads. Sometimes she
even had to produce commercials, work with artists, and even meet with clients.
Compared to her former New York job, her new job:
A) involves less of a division of labor.
B) shows a decentralization of power.
C) gives her a greater span of control.
D) has become a staff position instead of a line position.
The Potter Company is poor and sloppy. The Potter Company has a personality that is:
A) dominant.
B) innovative.
C) boy scout.
D) thrifty.
The desire to perform well because it satisfies an interest in meeting a challenge and
learning new skills is:
A) learning goal orientation.
B) performance goal orientation.
C) avoidance goal orientation.
D) Machiavellianism.
The active investigation and documentation of incidents of dubious ethical value occur
in which of the following?
A) Ethics officers
B) Ethics hotlines
C) Ethics audits
D) Ethics committees
Personal power has a number of bases, including:
A) rational persuasion.
B) information power.
C) the capacity to control punishment.
D) All of these.
The trend in outsourcing has led to the development of highly flexible, temporary
organizations formed for a specific opportunity, each contributing a specific expertise.
This is a ________ organization.
A) contingency
B) telecommuting
C) reengineered
D) virtual
The ________ model of leadership looks at how leaders allocate their influence to
followers.
A) situational leadership
B) trait leadership
C) LPC leadership
D) autocratic-delegation continuum
Two HR professionals were talking in the hallway about OSHA coming to visit and
how much they dreaded it. A fellow manager came up and suggested they simply try to
be out of the office when he stopped in. They laughed and explained that OSHA was
actually a government health and safety organization coming for an inspection and they
couldn't just be gone. This is example of the organizational culture transmission tool:
A) statements of principle.
B) jargon.
C) experiences of shared meaning.
D) stories.
Table 6.1
Three middle managers are discussing their attitudes about work over lunch. Lee is
expressing how much he likes working for his boss, but he dislikes his current work
assignment, and he says it's too tedious. He's looking forward to its completion so he
can move on to more exciting work. Tim tells his luncheon partners that he's convinced
he got his current position because his previous boss wanted to help him along in his
career. (Tim doesn't know his previous boss couldn't stand him and wanted to move him
out of his area.) Tim is very happy because he believes he has the right skill mix to be
successful in his new position. Andrea tells everyone that she is looking for another job.
She has been for several months, but "the right thing hasn't come along yet." She has
advanced her career by changing jobs every 12-18 months. Their fourth luncheon
partner, Leslie, is also unhappy on the job and looking for another position. She
believes that her current boss is threatened by her competence and is holding her back
from greater opportunities. Leslie wants to stay with the company but wants to work for
someone else.
Refer to Table 6.1. Andrea's comments focus on the ________ component of her
attitudes toward her job.
A) behavioral
B) cognitive
C) affective
D) evaluative
Organizational behavior draws from a variety of social sciences including:
A) anthropology.
B) sociology.
C) political science.
D) All of the above.
Joe and Wit are discussing how much to let their subordinates participate in the
restructuring decision. In terms of the two-dimensional model of subordinate
participation, they are discussing the ________ continuum.
A) autocratic-delegation
B) permissive-directive
C) autocratic-democratic
D) autocratic-directive
Dirk tends to put as little effort into his job as possible because he believes what he
does at work has little impact on how he is viewed, compensated, or promoted. Dirk's
actions represent the ________ component of his attitude about work.
A) evaluative
B) cognitive
C) affective
D) behavioral
The desire to continue to perform jobs in a specific way that comes from the jobs
themselves and from social pressure surrounding the jobs is:
A) work group inertia.
B) threats to social relationships.
C) habit.
D) structural inertia.
When we attribute another's behavior to internal factors more than external factors we
are:
A) experiencing the similar-to-me effect.
B) making a fundamental attribution error.
C) projecting the halo effect.
D) making a first-impression error.
When professionals use a specialized language they are:
A) avoiding needlessly formal language.
B) removing one barrier to effective communication.
C) using jargon.
D) doing all of these.
Attitudes are made up of three basic components including:
A) a behavioral component.
B) a self-efficacy component.
C) an affective component.
D) an organizational commitment component.
The nominal and Delphi techniques suffer from a similar drawback:
A) a lower quality decision than with other techniques produce.
B) a susceptibility to groupthink.
C) the acceptance of the decision that is made.
D) None of the above.
A person's belief about what is expected of another in a relationship is referred to as
a(n)
A) perceptual contract.
B) psychological contract.
C) interpersonal contract.
D) None of the above.
The extent to which people identify with, and are involved in, their organizations is
known as:
A) job satisfaction.
B) organizational commitment.
C) organizational citizenship.
D) motivation.
Upward communication is ________.
A) exchanged between peers
B) simply the reverse of downward communication
C) always welcomed by upper management
D) often inaccurate
Organizational cultures change over time due to:
A) the changing characteristics of the workforce.
B) changes in an organization's external environment.
C) government policies.
D) All of the above.
The process of making choices from several alternatives is called:
A) framing the problem.
B) heuristics.
C) decision-making.
D) identifying the problem.
The process of coordinating the structural elements of organizations in the most
appropriate manner is called:
A) organizational structure.
B) organizational design.
C) an organizational chart.
D) division of labor.
According to the text, culture clashes are likely to occur in:
A) market culture.
B) mergers and acquisitions.
C) adhocracy culture.
D) competing values culture.
Forest Mars, the founder of the candy company M&M Mars, published the "Five
Principles of Mars," which still guide the company today. This publication exemplifies
which of the following tools for transmitting culture?
A) Written statements of principle
B) Symbols
C) Ceremonies
D) Slogans and mottoes
The percentage of ________ as a proportion of the total labor force is shrinking.
A) Asians
B) Hispanics
C) white non-Hispanics
D) African Americans
