Which quadrant of the Johari Window represents the aspects of yourself that are known
both to yourself and others with whom you interact?
a. Open
b. Blind
c. Available
d. Hidden
e. Unknown
Project managers are tasked with achieving project objectives while using resources in
the most efficient way possible. One process that helps them accomplish these two
potentially conflicting goals is
a. Human resource matrix management
b. Zero-based budgeting
c. PERT/CPM
d. Enterprise Project Management
e. Resource leveling
Methods for making performance improvements include which of the following?
a. TQM
b. The Baldrige Criteria
c. ISO 9000
d. All of these
e. None of these
Which of the following is a guideline for managing cross-functional teams?
a. Clarify goals and charter and get team buy-in.
b. Change individual members frequently to bring fresh ideas into the team.
c. Keep the group as large as possible.
d. Provide the group with information only as necessary.
e. Use an accommodating approach to conflict within the team.
Which of the following activities should be part of performance planning process?
a. Providing feedback to the employee on recent behaviors
b. Conducting a meeting with the employee to discuss performance expectations for the
next 12 months
c. Developing a form that can be used to assess the employee’s contribution to the
organization
d. Developing a long-term plan for increasing one’s promotability
e. All of these
Which component of the OABC method for composing email is described as an outline
or map of what your message is about?
a. Agenda
b. Action Items
c. Audience set
d. Body
e. Opening
Which element of expectancy theory is described as the probability that effort will lead
to achievement of performance target?
a. Expectancy, the E to P condition
b. Instrumentality, the P to O condition
c. Valence, the Value of the Outcome to the individual
d. Motivation, the level of Effort predicted to be exerted
e. Work related outcomes, the O element in the model
When an individual uses a single approach to management throughout their careers,
what is likely to happen?
a. They excel throughout their careers because they are practicing the same skills and
therefore continue to improve their performance
b. They encounter serious career setbacks because the strengths that were helpful early
in their careers eventually become a source of failure
c. They are more likely to take risks because they have performed so well in the past
d. They are less likely to take risks because they do not want to risk their past successes
e. None of these are likely outcomes when an individual uses a single approach to
management throughout their careers
The label “irresponsible country club” is associated with the negative zone in which
quadrant of the competing values framework?
a. The open systems quadrant
b. The human relations quadrant
c. The internal process quadrant
d. The rational goal quadrant
e. The scientific management quadrant
Cross-functional teams were first encouraged as a way to help U.S. companies be more
successful in the global economy more than 20 years ago. Since that time, which of the
following best describes what researchers have learned about cross-functional teams?
a. Cross functional teams are almost always beneficial because by increasing the
amount of functional diversity on the team, better solutions can be obtained.
b. Cross functional teams are most beneficial when external communication increases
as a result of having members with diverse backgrounds, areas of expertise, and
different external networks of information.
c. Cross functional teams are least beneficial when external communication increases
because this distracts members from the primary task of the team.
d. Cross functional teams were common in the 1990s but their use in organization has
fallen as organizations realized that they were not a panacea.
e. Cross-functional teams are rarely beneficial because the diversity of functional
backgrounds and expertise makes it difficult for members to communicate effectively
and increases conflict.
What is a vision?
a. A specific objective a firm wants to meet
b. A destination and a desired future
c. An idea from the top management team
d. What customers want from a company
e. A plan for reaching a specific goal
In contrast to promotional messages, informational messages often rely more on
_____________ than ______________.
a. facts; hypotheses
b. symbols, statistics
c. stories, symbols
d. statistics; stories
e. information, data
Which of the following is NOT a key component of vision?
a. Focusing on people
b. Specific desired end-states or outcomes
c. Identifying ideal goals
d. Making a case for change
e. All of these are key components of vision
Kouzes and Posner (1995) asked thousands of people on many continents what the most
important thing was they wanted and needed from a leader. What was the most frequent
FIRST choice?
a. Scenario tested strategy
b. Excellent speaking skills
c. Personal empathy
d. Vision
e. None of these
Gypsy Industries has created numerous organizational subsystems to help it stay
responsive to its environment. While this flexibility has helped the company meet its
customers’ needs, it has also created a need for ____________ within the organization.
a. Differentiation
b. Integrating mechanisms
c. Additional levels in the hierarchy
d. Centralized decision making
e. Additional employees
Which element of expectancy theory is described as the probability that achieving
performance target will lead to various work-related outcomes?
a. Expectancy, the E to P condition
b. Instrumentality, the P to O condition
c. Valence, the Value of the Outcome to the individual
d. Motivation, the level of Effort predicted to be exerted
e. Work “related outcomes, the O element in the model
Which of the following are critical elements of the vision process?
a. The definition of the vision
b. The framing of the vision
c. Empowerment of followers through articulation and communication of the vision
d. Having the right components and content.
e. All of these are critical elements of the vision process.
What should you do with papers that require your personal action according to the
TRAF system?
a. Throw them away
b. Forward them to people who should act upon them
c. Put them into an action box or folder
d. Put them into a box labeled “file”
e. File them in the appropriate filing cabinet
Which of the following is one of the four principles for Getting to Yes?
a. Focus on the people, not the problem
b. Focus on positions, not interests
c. Generate a variety of possibilities before deciding what to do
d. Insist that the result be based on subjective measure
e. Set a deadline for coming to an agreement
Which of the following is a way to increase your power and influence with respect to
your subordinates?
a. Give them credit for their ideas when talking to supervisors.
b. Provide training.
c. Do not be afraid to talk about the ways you depend upon each other.
d. All of these are ways to influence subordinates.
e. None of these are ways to influence subordinates
The global financial crisis that began in mid-2007 resulted in part because of a failure to
adequately measure what key variables?
a. The ability of borrowers to repay loans and the repayment history of loans originated
by individuals
b. The ability of borrowers to repay loans and the willingness of the FDIC to cover bad
bank loans
c. The repayment history of loans originated by individuals and the willingness of the
FDIC to cover bad bank loans
d. The strength of the housing market and number of new loans being originated
e. The number of new loans being originated and the commissions being paid to loan
originators
Which condition of dialogue answers the following questions: Do we share the same
definition of terms, words and expressions? Does each party know what the other is
actually saying?
a. Mutual purpose
b. Mutual goals
c. Mutual respect
d. Mutual meaning
e. Mutual benefit
All of the following are included in the five steps to mastery except?
a. Expert stage
b. Competent stage
c. Over-achieving stage
d. Novice stage
e. Advanced beginner stage
A manager should do all of the following EXCEPT which one to prepare for an
effective meeting?
a. Set objectives for the meeting
b. Select appropriate participants for the meeting
c. Prepare and distribute an agenda at the meeting
d. Select an appropriate time and place to meet
e. Ensure whether special equipment if necessary for the meeting
Although measuring and monitoring performance is crucial to organizational efficiency,
organizations do not always measure things that are relevant to efficiency. In some
cases, these decisions are appropriate, but often they are not. Under what conditions is it
APPROPRIATE to select measures that areNOT relevant to efficiency
a. When the organization is focusing on objective criteria
b. When the organization is
c. When the organization is emphasizing other goals
d. When the organization is focusing on objective criteria and measuring highly visible
behaviors, but not emphasizing other goals
e. When the organization is focusing on objective criteria and emphasizing other goals
but not measuring highly visible behaviors
The action imperative associated with the internal process model is
a. Compete
b. Control
c. Create
d. Collaborate
e. Conform
Which approach to change is described as making logical arguments for change?
a. Telling
b. Transforming
c. Forcing
d. Participating
e. Compromising
In which stage of development are the goals of the group established and the task
defined?
a. Storming
b. Forming
c. Performing
d. Reforming
e. Norming
In this stage of the five steps to mastery, experience becomes critical. As real situation
are encountered, performance improves and one is able to put into practice the stated
facts and rules.
a. Novice stage
b. Over-achieving stage
c. Advanced beginner stage
d. Competent stage
e. Proficient stage
The effectiveness criteria associated with the internal process model is
a. Adaptability and external support
b. Stability and continuity
c. Commitment, cohesion, and morale
d. Growth and change
e. Productivity and profit
What is a schedule variance?
a. The budgeted cost of work performed during a specific time period (BCWP)
b. The budgeted cost of work scheduled during a specific time period (BCWS)
c. The difference between the budged cost of work performed and the budget cost of
work scheduled for a specific time period (BCWP-BCWS)
d. The amount of time by which a project is behind schedule when no slack exists in the
schedule budget
e. The difference between the money spent and the money projected to be spent on a
project
The quality of many types of services cannot be accurately measured when the service
is delivered. Which of the following measures would be the BEST for evaluating the
quality of cardiac surgery?
a. Time spent on the surgery
b. Credentials of the doctor performing the surgery
c. Time spent in the hospital after the surgery
d. Number of follow-up visits to the doctor after surgery
e. Readmissions to the hospital cardiac unit within six weeks of surgery
Give examples of some “left-hand column” thoughts that should not be communicated
and explain why those thoughts should remain in the “left-hand column.”
Describe the three challenges in using the competing values framework. How will you
deal with each of these challenges? (Pages 15-16)
Note: If the second part of this question is used, the student should identify a specific,
achievable plan to meet each challenge. If the question is asked more generally (how
can a manager meet each of these challenges), a good response can refer to the ALAPA
approach to learning.
What should performance management systems accomplish? (See page 187)
Describe the organizational goals and associated paradoxes of the human relations
model.
Describe the performance evaluation where you work. Evaluate its effectiveness given
what you now know about the problems and uses of performance evaluations. Provide
suggestions for improvement.
Assume that you need to convince your boss to increase your advertising budget by
20%. Select three different influence tactics and explain how you can use them to help
you persuade your boss.
Explain the three steps for developing a self-improvement plan and develop an outline
for self-improvement that includes two (or specify a different number) action items for
each of the three steps in the process. (Pages 326-327)
Note: Students should develop a plan for self-development following three steps: learn
about yourself, develop a change strategy, and implement the change strategy. Specific
action items will depend upon the individual student.