Which of the following characteristics can be used to differentiate teams from groups?
a. Team members share common values.
b. Team members work together interdependently.
c. Team communication structures increase the amount of face-to-face interaction.
d. All team members have similar levels of knowledge, skills, and abilities.
e. All of these are characteristics of teams.
With respect to “lifting” your network, the questions you would ask that are associated
with the Create action imperative would include:
a. Which of my previous experiences help remind me that I have overcome challenges
in the past?
b. How deeply do I understand the needs of these people?
c. What questions should I be asking to help me as I am pursuing my mission?
d. All of these
e. Which of my previous experiences help remind me that I have overcome challenges
in the past and what questions should I be asking to help me as I am pursuing my
mission, but not how deeply do I understand the needs of these people
Who proposed that there are a series of 5 needs that operate hierarchically from lower
order needs to higher order needs?
a. McClelland
b. Maslow
c. Hackman
d. Herzberg
e. Faerman
When evaluating an employee’s performance managers should take into account
a. Any organizational barriers that might have inhibited employees from achieving their
goals
b. Any enablers that might have made it easier than anticipated for the employees to
achieve their goals
c. The overall performance of the business unit in which the employee was employed
during the period under review
d. All of these
e. Any organizational barriers that might have inhibited employees from achieving their
goals and any enablers that might have made it easier than anticipated for the
employees to achieve their goals, but not the overall performance of the business unit in
which the employee was employed during the period under review
Research on self-directed learning suggests that the ALAPA process will be enhanced
when
a. Learners skip the steps that they already feel they understand
b. Learners focus primarily on the content that is described in the Learning segment
c. Learners focus primarily on the answers to the Assessment segment
d. Learners repeat Analysis activities to improve their speed
e. Learners take time to reflect upon each activity after they have completed it
Which two models in the competing values framework focus more attention on the
external environment?
a. Human relations and open systems
b. Human relations and internal process
c. Internal process and rational goal
d. Rational goal and open systems
e. Emotional intelligence and human relations
Why is the competing values framework more useful for managers than earlier models
of management?
a. It uses colors to help managers remember to use different types of behaviors in
different situations
b. It helps managers identify the one best way to manage their employees
c. It better reflects the multiple concerns that managers must take into account when
making decisions
d. It takes into account the external environment which had previously been ignored by
management models
e. None of these; the competing values framework is not more useful than earlier
models of management
When leaders focus too much on control, they are likely to become
a. Impractical dreamers
b. Oppressive egotists
c. Permissive pushovers
d. Rigid bureaucrats
e. Master managers
Leonardo da Vinci is an example of a paradoxical thinker because.
a. He designed a hang glider that was capable of harnessing the aerodynamic force of
lift
b. He was interested in many different areas of study
c. He excelled at both painting and engineering
d. He was able to translate ideas about flight from birds to the design of man-made
flying machines
e. He recognized the value of both art and science
Which barrier to effective interpersonal communication occurs when the sender has
motives that he or she prefers not to reveal?
a. Hidden agendas
b. Hostility
c. Inarticulateness
d. Status
e. Difference in communication styles
Which conflict management approach is most appropriate when opponents with equal
power are committed to mutually exclusive goals?
a. Collaboration
b. Competition
c. Avoidance
d. Compromise
e. Accommodation
Which of the following is NOT a step an effective performance management system?
a. Performance assessment
b. Performance planning
c. Performance review
d. Performance enhancement
e. Performance execution
Which management model in the competing values framework focuses on promoting
change and encouraging adaptability?
a. Rational Goal
b. Emotional Intelligence
c. Internal Process
d. Human Relations
e. Open Systems
How do “content” theories of motivation help managers?
a. Content theories of motivation give managers useful information about broad
categories of needs that individuals seek to fulfill.
b. Content theories of motivation give managers useful information about specific
things that individuals want to get out of their jobs.
c. Content theories of motivation help managers understand the steps involved in
motivating employees
d. Content theories of motivation help managers understand why employees are likely
to be dissatisfied if they are passed over for promotion.
e. Content theories of motivation are useful to psychologists and academics but are not
helpful to managers
Which need is associated with an imperative to strive for success as meeting an
intrinsically rewarding goal or standard?
a. Need for power
b. Need for affiliation
c. Need for achievement
d. Need for autonomy
e. Need for comfort
When leaders are extremely focused on competition, they are likely to become
a. Impractical dreamers
b. Oppressive egotists
c. Permissive pushovers
d. Rigid bureaucrats
e. Master managers
Which conflict management approach is described as unassertive and uncooperative?
a. Collaboration
b. Competition
c. Avoidance
d. Accommodation
e. Compromise
Which of the following would be considered a claim?
a. Joan is an outstanding performer
b. Joan completes her assignments on time
c. Joan assists team members with questions
d. Outstanding performance means completing assignments on time and being a team
player
e. Joan completes her assignments accurately
When there is ambiguity about appropriate job performance, employees who do not
comply with organizational rules are most likely to claim that
a. The rules were unfair and therefore should not be followed
b. The rules were improper and following them would hurt the organization
c. The rules were unclear and therefore the employee is not really responsible
d. There was too much social pressure to permit the employee to follow the rules
e. The manager could not be trusted to treat the employee fairly
When examining a project budget, what is a cost variance?
a. The budgeted cost of work performed (BCWP) during a specific time period
b. The actual cost of work performed (ACWP) during a specific time period
c. The difference between budgeted cost of work performed and actual cost of that work
when it is performed (BCWP-ACWP)
d. The average of the budgeted cost of work performed and actual cost of work
performed
e. None of these
One of the five competencies discussed in relationship to the rational goal quadrant, the
one that is the MOST DIRECTLY focused on generating energy in the organization is
a. Planning and coordinating projects.
b. Managing execution and driving for results
c. Developing and communicating a vision
d. Motivating self and others.
e. Setting goals and objectives
Using analogies can be useful for stimulating creative thinking because
a. Analogies help us think about things in different ways.
b. Analogies are unlikely to cause us to go off on a tangent
c. Analogies encourage us to think about problems in an historical context
d. All of these are reasons analogies can be useful for stimulating creative thinking
e. None of these, analogies are not useful for stimulating creative thinking
What influence tactic is mostly likely to be effective when a subordinate is attempting
to influence her boss?
a. Rational persuasion
b. Legitimate authority
c. Cooptation
d. Pressure
e. Personal appeal