Which of the following is true about effective goal setting?
a. Informal competition can reduce the benefits of goal setting
b. Goals should be prioritized
c. Feedback on progress is not necessary as long as goals are attainable
d. Managers should provide employees with action plans to explain how they should
meet their goals.
e. The more challenging a goal is, the more motivating it will be.
The theoretical roots of the concept of “lift” as described in your text go back to
positive psychology and positive organizational studies, two approaches that have only
recently emerged in these academic disciplines. What distinguishes these newer
approaches from older approaches in psychology and organizational studies?
a. These newer approaches are focused on studying problematic behavior and negative
outcomes and finding their causes
b. These newer approaches are normative, rather than descriptive
c. These newer approaches are focused on studying positive outcomes and behaviors
and finding their causes
d. These newer approaches are descriptive, rather than normative
e. These newer approaches rely more on anecdotes than on empirical studies
Many different computer software programs are available to help with project
management. As a result
a. It is no longer necessary to learn the fundamental concepts upon which those
programs are based and work through examples by hand.
b. Managers who understand the fundamental concepts upon which these programs are
based are able to be more efficient and effective at project management.
c. Project management is no longer an important aspect of managers’ jobs.
d. Managers can be confident that the reports they generate from these software
programs will meet all of their needs.
e. Anyone who can use the software can be a successful project manager.
According to personal efficiency expert Stephanie Winston, when reading a document
takes more than five minutes, a manager should
a. Toss the document
b. Ask someone else to read and summarize the document
c. File the document for future reference
d. Put the papers into an action folder to be addressed in the near future
e. Read the document and then take the necessary follow-up action
Which barrier to effective interpersonal communication occurs when the receiver is
already angry with the person sending the message and thus interprets any new message
in a negative way?
a. Status
b. Hostility
c. Hidden agendas
d. Inarticulateness
e. Difference in communication styles
The use of force field analysis is especially appropriate for the open systems quadrant
of the competing values framework because the open systems model
a. Assumes that all organizational changes should be the result of changes in the
external environment
b. Assumes that when the external environment changes the internal environment
should also change
c. Assumes that when the external environment changes, it is critical to maintain
stability inside the organization
d. Assumes that all organizational changes should be the result of internal initiatives
focused on efficiency
e. Assumes that when the external environment changes, the organization needs to
ensure that its strategies are still aligned with the current environment
Which of the following criteria can be used to differentiate coaching from mentoring?
a. Coaches focus on performance results, whereas mentors focus on long-term career
goals.
b. Coaches tend to be the employee’s direct supervisor, whereas mentors are likely to be
higher up in the organizational hierarchy.
c. Coaches work with the full work unit as a team, whereas mentors focus on the
one-on-one relationship with employees.
d. Coaches should be generally aware of the employee’s strengths and weaknesses,
whereas mentors should focus specifically on the employee’s strengths.
e. All of these
With respect to planned change, it is important for managers to keep in mind that
a. People who resist planned change are simply unwilling to leave their comfort zones
b. The more quickly the planned change is implemented, the more effective the change
will be
c. Planned changes are necessary and should not be resisted
d. Some planned changes may not benefit the organization
e. Planned changes that are implemented more slowly are more likely to face resistance
Which of the four management models is characterized by an emphasis on
participation, conflict resolution, and a team-orientation?
a. Rational Goal
b. Emotional Intelligence
c. Internal Process
d. Human Relations
e. Open Systems
What is behavioral differentiation?
a. The number of management competencies a manager can use effectively
b. The ability to recognize different management styles that others are using in different
situations
c. The ability to use competencies you have developed differently, depending on the
situation
d. The number of alternative ways of behaving that you have in a particular situation
e. The ability to distinguish between appropriate and inappropriate behavior in a
particular situation
In a force field analysis, when is the desired change most likely to occur?
a. When resisting forces are stronger than driving forces
b. When forces for change are stronger than resisting forces
c. When the driving forces are equal to the resisting forces
d. Change will occur in all of these situations
e. Change will not occur in any of these situations
All of the following are part of an agenda for self-improvement except?
a. Keep a journal
b. Avoid thinking about the cost of improvement
c. Identify specific areas in need of improvement.
d. Implement the change strategy.
e. Develop a social support system.
The management model that appears diagonally opposite of the internal process model
quadrant in the competing values framework is
a. The rational goal model
b. The bureaucratic model
c. The open systems model
d. The human relations model
e. The Theory X model
Which of the questions below LEAST reflects the emphasis of the COMPETE
quadrant?
a. Who are we as an organization?
b. Where are headed as an organization?
c. What talent will we need to reach our desired destination as an organization?
d. Why are we headed where we are as an organization?
e. Why should our people want to go where we are headed?
According to the Corporate Leadership Council, ____________ relates to and
employees commitment to financial and developmental opportunities provided by their
organization and __________ refers to employees’ trust in their managers and how
much they enjoy belong to their organizations.
a. professional engagement; social engagement
b. social engagement; professional engagement
c. rational commitment; emotional commitment
d. emotional commitment; rational commitment
e. professional engagement; emotional commitment
In which stage of development do team members learn more about the task and test
interdependencies?
a. Storming
b. Forming
c. Performing
d. Reforming
e. Norming
Cross Stationary has grown from a small organization with a functional structure to a
large multi-product, international company. They have been using ad hoc
cross-functional teams extensively and are considering altering their structure to make
these types of teams permanent. Which type of departmentalization is Cross Stationary
considering adopting?
a. Functional
b. Divisional
c. Matrix
d. Virtual
e. None of these
Which of the following is NOT a key to effective delegating?
a. Clarify, in your own mind, what it is that you want done before meeting with the
employee.
b. Assign tasks that require your employees to go beyond their current abilities and step
in immediately if things start to get off track.
c. Meet with the employee to discuss your expectations and answer any questions the
employee may have.
d. Allow the employee to do the task in a way that is most comfortable for the
employee.
e. Hold the employee responsible for the work and any difficulties that may occur.
Which quadrant of the Johari Window represents the aspects of yourself that others see
but you do not recognize?
a. Open
b. Blind
c. Available
d. Hidden
e. Unknown
All of the following are included in Taylor’s four principles of management except?
a. Develop a science for every job to replace old rule-of-thumb methods
b. Systematically select workers so that they fit the job, and then train them effectively
c. Closely monitor employees to make sure that they are following the science for their
job
d. Support workers by carefully planning their work and smoothing the way as they do
their jobs
e. Offer incentives so that workers behave in accordance with the science of the job
An organization that refuses to reimburse employees for expenses unless their expense
report is submitted within a week of incurring the expenses is using which type of
compliance strategy?
a. Punitive ” similar to threatening employees with sticks
b. Preventative ” similar to putting hurdles up in front of employees
c. Remunerative ” similar to tempting employees with carrots
d. Generative ” similar to creating a fast track for employees to follow
e. Cognitive ” similar to enlightening employees about the benefits of compliance
The major difference between people who exhibit creative tendencies and those who
don”t is that people who exhibit creative tendencies
a. Have innate creative ability
b. Believe in their own creativity
c. Are motivated to be created
d. Work in creative environments
e. Have creative parents
The primary goal of differentiation, according to Adam Smith is to
a. Increase efficiency
b. Encourage diversity in hiring
c. Make work more interesting for employees
d. Give managers an opportunity to learn new things
e. Ensure that the organization has sufficient numbers of qualified workers
The text discusses the SSSAP framework for effective communication. SSSAP
encompasses all of the following EXCEPT:
a. Set
b. Authority
c. Sequence
d. Polish
e. Support
What is the transformational approach to change?
a. Telling others to change
b. Using leverage to get others to change
c. Engaging others in conceptualizing change
d. Modeling change for others
e. Asking others to change
Individuals who score high on this factor of the Five-Factor model of personality are
described as good-natured, trusting of others, and forgiving of their mistakes.
a. Conscientiousness
b. Thinking
c. Neuroticism
d. Agreeableness
e. Extraversion
Which management model in the competing values framework focuses on creating and
sustaining commitment and cohesion?
a. Rational Goal
b. Internal Process
c. Human Relations
d. Open Systems
e. Emotional Intelligence
An organization that gives employees a chance to win a gift certificate for a popular
restaurant every time they submit their expense report within a week of returning from
a trip is using which type of compliance strategy?
a. Punitive ” similar to threatening employees with sticks
b. Preventative ” similar to putting hurdles up in front of employees
c. Remunerative ” similar to tempting employees with carrots
d. Generative ” similar to creating a fast track for employees to follow
e. Cognitive ” similar to enlightening employees about the benefits of compliance
Individuals who score high on this factor of the Five-Factor model of personality are
described as often anxious, insecure, emotional, and tend to worry a lot.
a. Conscientiousness
b. Extraversion
c. Thinking
d. Neuroticism
e. Agreeableness
The first step in the nominal group technique is to
a. Have participants vote on their preferred alternative solution
b. Have participants share their ideas out loud
c. Make sure participants have enough time to write their ideas down
d. Make sure everyone agrees on the problem definition
e. Make sure all ideas are recorded before any voting takes place
Which approach to change is described as using forms of leverage such as the threat of
being fired or ostracized?
a. Telling
b. Transforming
c. Forcing
d. Participating
e. Selling
All of the following strategies are consistent with Peter Drucker’s advice for managing
your time EXCEPT?
a. Clarifying your values
b. Scheduling appointments back to back to avoid any wasted time.
c. Planning and prioritize on a regular basis
d. Regularly reviewing how you are spending your time
e. All of these are consistent with Drucker’s advice for managing your time