A turnaround strategy involves withdrawing from the market and liquidating assets.
Effective teams link individual rewards to team performance.
Only about 800 people are murdered at work each year in the U.S., and most of these
crimes are committed by outsiders, such as customers.
People typically revert to their old ways at the conclusion of formal training sessions.
The operating core of a company consists of those employees who perform the basic
work related to the company’s products or services.
In order to use rational persuasion, it is important to base your arguments on valid data
and to present that information in a clear, unemotional manner.
Organizational innovation is promoted when goals and reward systems are not overly
specific and time pressures are not too great.
Teams can fail to work properly for a number of reasons, including an unwillingness of
its members to cooperate.
First-order change in an organization is significant change at many different levels in
the way a firm operates.
An individual who believes that the future with the organization will be unpleasant in
one or more ways has an affective reason for leaving the company.
Research shows that the performance appraisal process used to be subject to bias, but
now due to diversity training and cultural awareness programs, almost all bias has been
eliminated.
Some techniques that can be used in making decisions in emergencies are to recognize
your prime objectives, rely on experts, and encourage groupthink.
In terms of participative versus autocratic leadership behaviors, a boss who asks for
your input, is open to ideas, and lets you perform your job your way is more of a
delegator than an autocrat.
One disadvantage of alternative dispute resolution is the amount of time it takes to
reach an agreement.
It is estimated that about 30 % of the largest American industrial firms outsource more
than 50% of their manufacturing.
The adjustment someone goes through when returning to their native culture after living
in a foreign culture is culture shock.
Team leaders should react to change, rather than foresee it.
For sexual harassment to exist there must be overt, extreme, and unpleasant actions of a
sexual nature directly specifically at a person of the opposite sex.
The job enrichment process is said to increase a position’s horizontal job loading.
A Vindictive Gatekeeper makes loud, angry outbursts and throws tantrums.
The risk element in decision-making is the probability that the desired outcome will
result from the decision.
A Sun Microsystems virtual team worked together for seven months without ever being
in the same room.
Group dynamics refers to the use of groups or teams in which members are mutually
committed to goals and there is leadership toward those goals.
When using the nominal group technique, a group solicits the opinions of experts by
mail and then compiles those opinions in order to discover the best solution to a
problem.
Quality of life work programs include efforts at profit-sharing, offering 401(k) plans,
and increasing compensation benefit programs in an organization.
Programmed decisions are routine decisions that are made by lower personnel.
Social perception is the process of understanding others’ behavior and attributing causes
to their behavior.
The first step in the executive coaching process is to assess individual performance.
Whistleblowing is an example of constructive organizational deviance.
The organizational design that is highly complex and has clear lines of authority within
a formal environment would be an adhocracy.
Self-efficacy is a personality characteristic that can be changed.
The capacity to move one’s body in an agile manner is known as speed.
Generally speaking, planned organizational change can take place to improve already
good processes, when an alternative to change to is not readily apparent, or without a
plan, if the change effort has top management support.
Individuals with a high need to achieve will always tackle the toughest jobs to prove
themselves.
Decisions made on preconventional levels of moral development are motivated on not
getting into trouble.
When Berry wrecked the company car, his boss immediately assumed that the accident
occurred because Berry was careless. He never considered that another driver could
have hit the car. This perceptual bias is called:
A) the first-impression error.
B) the fundamental attribution error.
C) selective perception.
D) the halo effect.
The role of organizational communication includes:
A) directing action.
B) coordinating action.
C) building social relationships.
D) All of these elements.
Classical approaches to organizational design advanced by Weber, Taylor, and Fayol:
A) assume that there is one best way to design organizations.
B) apply only to manufacturing organizations and not service organizations.
C) are among the most flexible of organizational designs.
D) advocate a humanistic, egalitarian approach to the workplace.
When Fred claimed that his national award not only helped him but also helped his
department and his company, he was using a technique known as:
A) enhancement.
B) overcoming obstacles.
C) justification.
D) entitlement.
Probably, the least effective way to counter a rumor about yourself is to:
A) refute it directly by saying, “I didn’t do it.”
B) refute it with indisputable facts.
C) cast aspersions on the source.
D) direct attention away from the rumor.
________ is the recommended medium for sending long and complicated material or
short thank-you notes.
A) E-mail
B) Fax
C) Postal mail
D) None of the above.
360-degree feedback may not be helpful if:
A) the information is perceived as being too complex or inconsistent.
B) people receiving the feedback feel threatened by it.
C) people are unwilling to change their behavior.
D) All of the above.
If a job is redesigned to include more tasks at the same level, but the skills needed to do
the job are neither changed nor increased, then that job has been ________.
A) vertically loaded
B) enriched
C) psychologically adjusted
D) horizontally loaded
In strategic planning, when the planners are considering their finances, physical assets,
human assets etc., they are at the ________ step in the planning process.
A) assessing external resources
B) analyzing internal arrangements
C) assessing internal resources
D) defining goals
Research has shown that when supervisors rate their subordinates, the more similar the
subordinate is to them, the higher the rating the superior tends to give. This is an
example of the perceptual bias of:
A) the similar-to-me effect.
B) selective perception.
C) the halo effect.
D) first-impression error.
Which of the following is at the base of the pyramid of corporate social responsibility?
A) Cultural
B) Financial
C) Ethical
D) Legal
Constructive criticism is characterized by all of the following EXCEPT:
A) considerate.
B) non-threatening.
C) motivated by desire to help.
D) not timely.
Once a problem has been identified:
A) alternatives must be evaluated.
B) objectives must be defined.
C) a predecision is made.
D) alternative solutions must be created.
Most American CEOs feel that they have ________ than they did ten years ago.
A) more power
B) the same amount of power
C) a different type of power but the same amount
D) less power
________ are composed of a continually evolving network of companies that are linked
together to share skills, costs, and access to markets.
A) Virtual organizations
B) Bureaucracies
C) Strategic alliances
D) Mutual service consortia
Individuals perform better than groups on:
A) highly structured, mundane tasks.
B) complex tasks.
C) all types of tasks.
D) poorly structured, creative tasks.
A company’s managers want to clearly link valued rewards to the job performances
needed to attain them. Which of the following will help them accomplish that purpose?
A) Let workers decide for themselves what they need to do to earn valued rewards.
B) Level the playing field so that everyone’s performance will be the same.
C) Implement a suggestion system so that employees can share their feelings.
D) Make absolutely clear what workers must do to obtain valued rewards.
Suppose that you do something the way your boss asks you to do it because you believe
your boss knows the best way to do it. What type of power would your boss be relying
on in this case?
A) Legitimate power
B) Coercive power
C) Expert power
D) Reward power
Hector has a gift for getting jobs done. Whatever the task, he is able to figure out a way
to do it. Hector is high in:
A) cognitive intelligence.
B) tacit knowledge.
C) emotional intelligence.
D) practical intelligence.
The Big Five personality dimension of ________ measures the tendency to seek
stimulation and enjoy the company of other people.
A) conscientiousness
B) extroversion
C) agreeableness
D) emotional stability
Which of the following is NOT a behavioral consequence of stress?
A) Smoking
B) Drug abuse
C) Alcohol abuse
D) Family conflict
Suppose you recommend hiring a certain individual for a new job in your department,
and on the strength of your recommendation, she gets the job. As time goes on, the new
hire proves to be a poor employee. Some of your colleagues even recommend
dismissing her. However, because you were the person who recommended hiring her,
you stand by your recommendation and argue that she should be given more time to
prove herself on the job. Your behavior reflects the phenomenon of:
A) escalating commitment.
B) choosing an implicit favorite.
C) experiencing bounded rationality.
D) using a representativeness heuristic.
Equity theory suggests that managers should:
A) avoid transparency in pay practices.
B) strive to pay all employees equitably.
C) use pay scales as a bludgeon to keep employees in line.
D) use overpayment to increase long-run performance.
People are likely to enjoy high levels of satisfaction on new jobs that they have taken in
response to dissatisfaction in their old job. This is known as:
A) hangover effect.
B) social information processing.
C) honeymoon effect.
D) unfolding model of turnover.
An individual’s ________ is/are his/her mental and physical capacities to perform
various tasks.
A) emotional intelligence
B) personality
C) traits
D) abilities
The Gordon and Howell report on business education in 1959:
A) recommended that the study of management pay greater attention to the social
sciences.
B) refuted the findings of the Hawthorne Study.
C) supported the bureaucratic organizational structure as the best organizational form.
D) stressed the ethical implications of business.
When Berry is dealing with an irate customer, he finds himself biting his tongue to keep
himself from saying what he really wants to say. This is referred to as emotional:
A) dissonance.
B) labor.
C) conflict.
D) incongruence.
Table 8.3
Management is considering the implementation of teams in the company. Several issues
come up during the initial discussion. First, should the teams be permanent or
established simply for specific projects and terminated when the project is completed?
Second, do we want self-managing teams, supervisor led teams, or a mix? Third issue,
do we want teams within departments or should we use some cross-functional teams?
The discussion concludes with a fourth issue, do we want teams focused on improving
our processes or simply accomplishing the work we are already doing?
Refer to Table 8.3. The fourth and final issue discussed relates to the ________
dimension of teams.
A) time
B) authority structure
C) degree of autonomy
D) purpose or mission
The relationship between Ford Motor Company and an auto parts supplier with which it
does business on a regular basis is called a ________.
A) value-chain partnership.
B) mutual service consortium.
C) joint venture.
D) mutual agreement.
When OB researchers are discussing positive and negative affectivity they are
discussing:
A) an individual’s mood state and the resulting demonstrated traits.
B) the achieving or missing of important personal goals.
C) the mood or affect of an individual.
D) the ability of someone to do the right thing.
Discuss the theory of situational leadership.
What are the various dimensions of organizational structure, and how do they affect
organizational behavior?
Describe the term motivation and its impact on job performance.
Explain the basic techniques of organizational development used to implement change.
Discuss the discipline process in organizations, offering the key principles to successful
discipline.
Discuss the autocratic-delegation continuum model and the two-dimensional model of
subordinate participation.
Define organizational culture and name its core characteristics.
Differentiate between organizational structure and organizational design.
What is the HURIER model?
Perception has a number of inherent biases in it. Identify and explain them.
Define attitude and describe its three major components.
What are the four key properties of basic emotions?
Identify the major forms of innovation and associate them with the following key
factors: impact on existing business, degree of uncertainty, and source.
What is equity theory?
Are there gender-related differences in the way men and women communicate? If so
what are they?
Discuss the characteristics of organizations with strong cultures.
What is alternative dispute resolution?