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Communicating via e-mail is an example of:
A) synchronous communication.
B) asynchronous communication.
C) inter-organizational communication.
D) information overload.
Introducing goods that are new or substantially improved is considered what target of
innovation?
A) Service innovation
B) Process innovation
C) Product innovation
D) Supply chain innovation
Enrico is a salesman who is always trying to maximize his sales, often at the expense of
others. His behavior is an example of:
A) OCB.
B) competition.
C) reciprocity.
D) cooperation.
An example of a self-oriented group role would be:
A) opinion giver.
B) expeditor.
C) information-seeker.
D) blocker.
In Mintzberg's ________, decision-making is concentrated at the top, work is highly
standardized, and the operating environment is stable.
A) simple structure
B) divisional structure
C) professional bureaucracy
D) machine bureaucracy
Table 3.1
Joe and Mary Jane are observing the new class of management trainees as they enter the
training room for their initial orientation. As they watch each person enter, they observe
how they are dressed, how they carry themselves when they walk, if they talk to the
persons next to them when they sit down, and so forth. Joe notices one man who is
casually dressed, who walks with a relaxed stride, and who talks to everyone within
reach of his seat. Joe believes this man will be a good 'volunteer' for role plays because
he is obviously very outgoing. Joe has watched hundreds of trainees before and
everyone who acted this way turned out to be good up in front of everyone else. Mary
Jane sees a young woman she interviewed. In the interview she was outgoing, smiled a
great deal, and was very expressive. Mary Jane sees her now sitting by herself, having
taken a seat away from everyone, arms folded across her chest, with a scowl on her
face. Mary Jane thinks that this woman obviously does better in one-on-one settings
than she does in large groups.
Refer to Table 3.1. The basis of Joe's belief about the man he noticed is an example of
________ information.
A) consensus
B) consistency
C) distinctiveness
D) enhancement
As managers, individuals with high achievement needs:
A) tend to delegate too much.
B) have strong affiliation needs.
C) do not want feedback on their performance.
D) tend to be rapidly promoted.
Organizational political activity is likely to occur in the face of:
A) ambiguity.
B) large amounts of scarce resources being at stake.
C) conflicting interests of organizational units.
D) all of these conditions.
The organizational charts that indicate who reports to whom represent the
organization's:
A) division of labor.
B) span of control.
C) line and staff positions.
D) hierarchy of authority.
A communication difference between men and women is that men:
A) are more status oriented than women in their communication.
B) use the term "We" more often in their conversations than women do.
C) strive to create positive social connections more than women do.
D) tend to ask more questions than women do.
The degree to which people accept and strive to attain goals is:
A) self-actualization.
B) self-efficacy.
C) goal commitment.
D) goal setting.
Table 4.2
Bill and Tom are discussing the personalities of their assembly line workers. They agree
that Lee Chin always seems to see the positive side of everything. He takes breakdowns
on the line as challenges. On the other hand, Henrietta goes into a depression when
there are difficulties. Ted is very time focused and gets a great of work done, but is
irritable when working with others, particularly if things aren't going well. Joan is really
good with complex work that needs to be accurate. She is less time motivated and
works well with others. During this review, Bill wants to get the job done and move on
to other work. He's a bit frustrated by Tom's slow pace and desire to be sure they are
considering every aspect of each employee's behavior.
Refer to Table 4.2. Lee Chin seems to exhibit:
A) positive affectivity.
B) a Type B personality behavior pattern.
C) negative affectivity.
D) a Type A personality behavior pattern.
Companies with a strong culture are likely to have all of the following EXCEPT:
A) clear philosophy.
B) considerable time spent on communicating values and beliefs.
C) widely accepted and rooted values.
D) less screening of new employees.
When information is shared within a team, this is known as:
A) interpersonal communication.
B) group-level communication.
C) organizational communication.
D) inter-organizational communication.
Job dissatisfaction may influence which of the following variables?
A) Unemployment, unionization, and organizational commitment
B) Absenteeism, voluntary turnover, and job performance
C) Work-related attitudes, prejudice, and unemployment
D) Organizational commitment, organizational citizenship, and involuntary turnover
One way to facilitate change and reduce employee resistance is to:
A) bring in outside management to implement the change.
B) coerce or force employee compliance with the change.
C) punish any resistance to the change.
D) reward constructive behaviors.
Which of the following laws was the earliest law enacted bearing on ethical behavior?
A) Foreign Corrupt Practices Act
B) False Claims Act
C) Sarbanes-Oxley
D) Federal Sentencing Guidelines for Organizations
Matrix designs have a number of advantages, such as:
A) clarifying reporting responsibilities.
B) flexibility in the allocation of human resources.
C) reducing employee stress through high degrees of cooperation and coordination.
D) reducing spans of control for managers.
The job characteristics model specifies all of the following principles EXCEPT:
A) combine tasks.
B) opening feedback channels.
C) establishing client relationships.
D) loading jobs horizontally.
John helps you on your work today, so you help him tomorrow. This action reflects the
operation of which of the following principles?
A) Cooperation
B) Reciprocity
C) Altruism
D) Assurance
Kim knows that all women bosses are difficult to work with, so she's not looking
forward to meeting her boss. Turns out her boss is both competent and pleasant. Kim's
"knowledge" of her boss is an example of which component of an attitude?
A) Behavioral
B) Cognitive
C) Affective
D) Evaluative
Which should NOT be done by managers who want to "promote voice" in an
organization?
A) Invite input
B) Meet regularly
C) Avoid suggestion systems
D) Use an open-door policy
If Bill negotiates his salary and fringe benefits prior to beginning a job, Bill is:
A) making an ex ante i-deal.
B) making an ex post i-deal.
C) benchmarking.
D) doing none of the above.
The merger of Nabisco and R.J. Nabisco is an example of the importance of ________
for the success of a merger.
A) organizational culture
B) the composition of the workforce
C) innovation and creativity
D) planned organizational change
If you have to wait for someone with whom you have an appointment, this is a
nonverbal message that:
A) this person is disorganized.
B) the individual you have the appointment with is rude.
C) the person you are meeting perceives themselves as having higher status than you
do.
D) you are not properly attired and therefore will be made to wait.
The degree to which employees perform specialized jobs is likely to depend on the
________ of the organization.
A) depth of management
B) size
C) amount of resources
D) number of clients/customers
The emergence of the roles that different group members play is:
A) group roles.
B) group structure.
C) role expectations.
D) role differentiation.
Table 12.1
Lee is the vice-president of a large department. He has a number of projects to assign to
his managers, who are already overworked and understaffed. While they are capable
and willing, one more project is going to push some of them to the breaking point.
Before assigning any projects, he calls a meeting of all his managers to discuss the
current situation and the new projects that have been given to him. He asks his
managers for their help in getting through this workload crisis and points out that they
were able to do it before. A couple of managers complain to Lee, saying it isn't fair to
expect so much, and they can't keep going at this pace. In response, Lee points out that
the company has always been this way. He told them about the workload when he
interviewed them, and they have been through this kind of push before. Lee decides to
give the Techno 2120 project to Joan. As he tells her about it, he explains that this
project will contribute directly to the company's bottom line, and that it is something
similar to her last project, making her the best manager for the job. With Hoa, Lee
begins by making some small talk and asking him how his golf game is going. Lee
expresses admiration for Hoa's skill as a golfer and his ability to balance his work and
personal life so well. Then Lee explains how Hoa is the only one who can handle the
project he is getting. As his best project manager because of his great past results, Hoa
is the one for the job.
Refer to Table 12.1. When assigning the Techno 2120 project, Lee used:
A) rational persuasion.
B) legitimating.
C) personal appeal.
D) consultation.
An organizational development technique by which managers and their subordinates
work together to set and meet organizational goals is called:
A) team building.
B) quality of work life.
C) management by objectives.
D) grid training.
Rick knows and understands Chuck so well that he is willing to allow Chuck to act on
his behalf. Rick is demonstrating ________.
A) calculus-based trust
B) identification-based trust
C) cognitive-based trust
D) affective-based trust
XYZ corporation has ten levels of authority between the president and the lowest level
employee on the organizational chart. By contrast, ABC Corporation has only three
levels of authority between the president and the lowest level. It may be said that XYZ's
hierarchy of authority is ________, whereas ABC's is ________.
A) flat; tall
B) tall; flat
C) wide; narrow
D) narrow; wide
