All of the following are misconceptions about power EXCEPT?
a. Power exists when people are dependent on each other.
b. All managers have power
c. Power is something people in higher positions exercise on upon people in lower
positions.
d. Middle managers are powerless
e. All of these are myths about power
Which of the following is NOT one of the characteristics that is essential for creating a
robust “people process” according to Bossidy and Charan (2002)?
a. Honesty and integrity
b. Common language
c. Consistency
d. Frequent feedback
e. Primary responsibility for success is on the individual
Which barrier to effective interpersonal communication occurs when the sender crafts a
message so as to impress and not offend a person in a position of authority?
a. Status
b. Hidden agendas
c. Hostility
d. Inarticulateness
e. Difference in communication styles
Which of the competing values action imperatives is associated with creating “lift” by
focusing on how you can achieve extraordinary results?
a. Collaborate
b. Control
c. Compete
d. Create
e. Conform
Twyla Tharp advises people who want to develop their creative capacities to
a. Avoid the ruts created by routines
b. Deliberately change up our routines by doing the same basic things that we habitually
do, but doing them in a different way
c. Make creativity a habit by establishing the routines that foster creative work
d. Find creative people and observe how they solve problems
e. Wait until we are inspired to begin working on a creative project
Which quadrant of the Johari Window represents the aspects of yourself that you know
but do not reveal to others?
a. Open
b. Blind
c. Available
d. Hidden
e. Unknown
Individuals who score high on this factor of the Five-Factor model of personality are
described as organized, responsible, and self-disciplined.
a. Conscientiousness
b. Extraversion
c. Thinking
d. Neuroticism
e. Agreeableness
TQM stands for
a. Total quartile marketing
b. Testing quantities and methods
c. Total quality management
d. Testable quantitative management
e. Tested quality materials
Which model is symbolized by the dollar sign?
a. Rational Goal
b. Emotional Intelligence
c. Internal Process
d. Human Relations
e. Open Systems
Achieving a win-win solution in a negotiation often requires that a manager
a. Win by taking a firm position and refusing to give in
b. Keep her interests secret to avoid giving away too much
c. Be good at bluffing to prevent losing control of the negotiation
d. Use ingratiation to put the other party in a positive mood
e. Find ways to make expand the issues being negotiated
How is integration primarily accomplished in an organization that is organized into
different functional units?
a. With regular inspections by managers of employee work habits.
b. With formal cross-functional teams and liaison officers
c. With informal relationships among organizational members
d. With standardized processes and procedures that are inherent in the organizational
hierarchy.
e. Integration is not needed in companies organized by functional units
Which of the following is true about reflective listening?
a. It is based on empathy
b. With reflective listening, one becomes a helper who tries to facilitate the sender’s
communication.
c. When you are practicing reflective listening, you are trying to keep the other person
talking.
d. All of these are true about reflective listening.
e. It is based on empathy and with reflective listening, one becomes a helper who tries
to facilitate the sender’s communication, but when you are practicing reflective
listening, you are not trying to keep the other person talking.
Which of the following is an example of an INTRINSIC motivator?
a. Money
b. Praise from another
c. Autonomy
d. Job title
e. Promotion
All of the following are organization paradoxes except?
a. The need for adaptability and stability
b. The need for flexibility and control
c. The need for internal focus and external focus
d. All of these are organizational paradoxes.
e. The need for flexibility and control and internal focus and external focus are
organizational paradoxes, but not the need for adaptability and stability
In contrast to transformational change, transactional change
a. Combines the hopes and talents of people with a focus on a common goal
b. Encourages people to strive to achieve challenging goals based upon their
commitment to a common set of values
c. Is rooted in an exchange relationship and thus is likely to be long-lived
d. Engages followers by tapping into their aspirations and goals for a common
enterprise
e. Encourages surface-level changes that are likely to be short lived
All of the following are disadvantages of involving employees in the decision making
process EXCEPT?
a. If employees do not have the proper expertise, participative decision making will
likely result in a low-quality decision.
b. Employees are often able to identify potential obstacles to implementing a decision
as well as ways to avoid them.
c. If meetings are not well structured, individuals with appropriate expertise may fail to
contribute to the discussion.
d. When group members are overly cohesive, they may also become overly concerned
with gaining consensus and suffer from groupthink.
e. If meetings are not well structured, individuals with little or insufficient knowledge
can over-contribute and dominate the discussion.
What project management tool shows the total project divided into components that can
be measured in terms of time and cost?
a. Statement of work
b. Work breakdown structure
c. Program evaluation and review technique
d. Critical Path Method
e. Human resource matrix
In addition to the increased amount of information that managers receive today, what
else has increased the problem of information overload for managers?
a. Increasing diversity in the workplace
b. Increasing globalization
c. The elimination of traditional communication systems as new forms of
communication are implemented.
d. Decreasing attention spans.
e. The elimination of assistants for many managerial positions
Which barrier to effective interpersonal communication occurs when the sender has
difficulty expressing the concept?
a. Hidden agendas
b. Hostility
c. Inarticulateness
d. Status
e. Difference in communication styles
The Create action imperative is associated with which psychological state that is
associated with “lift”?
a. being purpose-centered
b. being internally-directed
c. being externally open
d. being other focused
e. none of these
Which of the following is/are not a critical core process in the discipline of execution?
a. External scanning processes
b. Operations process
c. People process
d. Strategy process
e. External scanning processes and people process
Why are the ‘seven C’s” of business communication inadequate?
a. They do not take into account the availability of new technologies such as Twitter
b. They fail to address the need to communicate in different ways, depending on the
context and purpose of the message.
c. They assume that the communicator has only a single goal related to the message
d. All of these
e. They fail to address the need to communicate in different ways, depending on the
context and purpose of the message and they assume that the communicator has only a
single goal related to the message, but they take into account the availability of new
technologies such as Twitter.
Which of the four management models would advocate that routinization leads to
stability?
a. Rational Goal
b. Emotional Intelligence
c. Internal Process
d. Human Relations
e. Open Systems
Guidelines for giving feedback include all of the following, EXCEPT?
a. Give feedback in a private place.
b. Provide feedback on only the negative behaviors that need to be changed.
c. Present specific examples of behaviors you have observed.
d. Allow the receiver time to respond.
e. Ask the receiver to clarify, explain, change, or correct.
What does the term ‘systems thinking” mean as explained by Peter Senge?
a. A discipline for seeing wholes
b. A framework for seeing interrelationships
c. A way of seeing patterns of change rather than static snapshots
d. All of these are consistent with Peter Senge’s explanation of systems thinking
e. None of these are consistent with Peter Senge’s explanation of systems thinking
Which element of an argument is sometimes left unstated?
a. Claim
b. Grounds
c. Warrant
d. Evidence
e. None of these
Which project management tool identifies who is assigned to tasks and what role each
individuals has (primary, secondary, consultant) on each task?
a. Work breakdown structure
b. PERT/CPM
c. Gantt Chart
d. Human resource matrix
e. Tabular work breakdown structure
Political adaptation is important to the Create action imperative because
a. Power is required to maintain control in organizations
b. Receiving political favors can help employees feel more committed
c. Convincing people to try new ideas and make changes often requires political skills
d. All of these
e. None of these, political adaptation is NOT important to the Create action imperative
Where can visionary leaders be found?
a. In large businesses
b. In families
c. In not-for-profit organizations and governmental units
d. In all of these
e. In large businesses and not-for-profit organizations and governmental units, but not
in families
Which of the four management models would advocate that clear direction leads to
productive outcomes?
a. Rational Goal
b. Emotional Intelligence
c. Internal Process
d. Human Relations
e. Open Systems
The Five-Factor Model of personality includes all of the following except?
a. Extraversion
b. Thinking
c. Neuroticism
d. Agreeableness
e. Conscientiousness
The work on emotional intelligence includes three dimensions of self-awareness
including which of the following?
a. Emotional avoidance
b. Self-confidence
c. Self-deprecation
d. Emotional contagion
e. Self-expression
Because it is often very difficult and costly to measure the variables that are most
closely linked with critical outcomes, organizations often .
a. Substitute qualitative measures for quantitative measures of achievement
b. Substitute surrogate or proxy measures for exact measures of achievement.
c. Substitute complete measures for objective measures of achievement
d. Substitute complete measures for responsive measures of achievement
e. Substitute responsive measures for exact measures of achievement
Which of the following influence tactics is NOT related to position power?
a. Legitimate authority
b. Cooptation
c. Pressure
d. Bargaining
e. Coalition formation