Companies that deliver products and services ethically:
A) do not draw more customers.
B) do not draw more employees.
C) draw more customers and employees.
D) draw only more customers.
The beliefs that people have about what someone occupying a certain office is supposed
to do are:
A) group roles.
B) group structure.
C) role expectations.
D) role differentiation.
Calculus-based trust
A) refers to our tendency to treat others as we remember them treating us.
B) is based on accepting the wants and desires of another person.
C) exists when people believe that another person will behave as promised out of fear
of punishment.
D) will sometimes contribute to organizational conflict.
In an organization with a high-performance system:
A) employees are less likely to be satisfied with their jobs.
B) the incidence of work-related accidents is likely to be high.
C) opportunities for low-level employees are likely to be limited.
D) employees are more likely to be satisfied.
Table 10.1
Brian, Chen, Adrienne, Sandra, and Jill are working on a company problem. Jill is
deeply concerned for the company and how the solution will affect the personal
development of employees. She is open to the others’ suggestions and will tend to make
her decision in the meeting. On the other hand, Brian wants a simple, clear, quick
solution. He only gathers the minimum necessary information and tends to rest on rules
or precedent to make his decision. Adrienne has just retired from a successful 20-year
career in the Army as a logistics officer.In contrast to Brian, Chen enjoys the
problem-solving process. He wants to look at a complex solution because he wants the
best possible solution. Sandra is the facilitator of the group. She reminds the group to
think of the solution’s impact on the employees. Sandra has a strong future orientation
and enjoys her role as facilitator because it allows her to initiate new ideas.
Refer to Table 10.1. If Adrienne follows the norms discovered in decision style
research, her style is most likely to be:
A) directive.
B) analytical.
C) conceptual.
D) behavioral.
Teams that are primarily oriented toward the mission of increasing organizational
effectiveness are:
A) improvement teams.
B) work teams.
C) temporary teams.
D) quality teams.
Mood is a combination of both:
A) who we are and conditions we face.
B) feelings and personality.
C) emotions and personality.
D) emotions and environment.
More and more companies are allowing employees to spend part of their regular
working hours performing their jobs at home. This is called:
A) job sharing.
B) compressed work weeks.
C) voluntarily reduced work time programs.
D) telecommuting.
The benefits of repetition in learning are enhanced when practice is:
A) modeled by others.
B) spread out over time.
C) condensed into small periods of time.
D) supervised.
The practice of working fewer days each week, but longer hours each day is called:
A) i-deal.
B) engagement.
C) the compressed work week.
D) flextime.
In which of the following stages does an individual do whatever fulfills the obligations
of society?
A) Preconventional level
B) Conventional level
C) Postconventional level
D) Ethical relativism
Which company had its officers cited for “cooking the books” for personal gain?
A) Enron
B) Sears
C) Tyco
D) Fortes Telecom
The extent to which a test measures what it is actually designed to measure is an
indication of the test’s:
A) reliability.
B) objectivity.
C) validity.
D) projectivity.
The XYZ Company has a friendly atmosphere, attentive to people. The XYZ Company
has a personality that is:
A) dominant.
B) innovative.
C) boy scout.
D) thrifty.
OD interventions tend to be more effective:
A) when used without interference from other techniques.
B) without the support of top management.
C) with blue-collar workers than with white collar workers.
D) with managers rather than the front-line workforce.
If an organization felt the key to efficiency was to reduce the number of departments
and increase spans of control, the organization would be targeting:
A) organizational structure.
B) people.
C) technology.
D) products or services.
Organizational citizenship behaviors are ________.
A) actions that benefit the organization, in exchange for some benefit.
B) actions by organizational members that exceed the formal requirements of their jobs.
C) processes by which individuals or organizations seek to coordinate their efforts.
D) concerns abouth all parties receiving the maximum benefit from an agreement.
“I’m going to do what society thinks is right.” This is moral thinking at which of the
following levels?
A) Preconventional level
B) Conventional level
C) Postconventional level
D) Relativistic level
Lee attempts to get his subordinates to help him by asking them to be involved in the
process of planning organizational change. He appears to be using the social influence
technique of:
A) legitimating.
B) consultation.
C) ingratiating.
D) personal appeal.
A test’s ________ reflects its consistency and stability over time.
A) reliability
B) objectivity
C) validity
D) projectivity
Physical assault or destruction of property are examples of:
A) expressions of hostility.
B) obstructionism.
C) psychological contract violations.
D) overt aggression.
The personality dimension ________ is at one end good-natured, gentle, cooperative,
etc., and irritable, ruthless, suspicious, at the other end.
A) conscientiousness
B) extroversion-introversion
C) agreeableness
D) emotional stability
Table 5.1
Will is experiencing stress at work because he is not clear about what to do in his new
job, what his work priorities should be. His boss is out due to major surgery, and no one
else knows what his job is. Jane is a typical 2010 woman; good career, married, and
with a small child. As her career advances she is experiencing more and more stress
because her husband wants her home more. Her parents are proud of her career success,
yet they keep saying things like, “No sense having children if you’re going to let
someone else raise them.” Tom is in a matrix reporting relationship with several other
people. His boss has authority over the whole matrix; Tom does not, yet Tom is
responsible for the performance of the people in the matrix. He isn’t sure who he can
tell what to do and who he has to let his boss tell. A deadline is approaching, and Tom is
stressed out. Tom’s boss, John, is also stressed. He isn’t clarifying who reports to whom
because he worries about everyone and doesn’t want to let go of watching over them.
He thinks that he may have to terminate Jane because her home situation is interfering
so much with work that it is creating problems for the project. He is agonizing over this.
Having been fired once in his career, he knows how painful it can be.
Refer to Table 5.1. Tom’s stress is being caused by:
A) quantitative overload.
B) role conflict.
C) qualitative overload.
D) role ambiguity.
The annual cost of spam is about:
A) $7 million.
B) $90 million.
C) $20 billion.
D) $70 billion.
When fostering creativity, it helps to:
A) minimize divergent thinking.
B) simplify the task at hand.
C) avoid the use of similes and metaphors.
D) practice productive forgetting.
________ involve doing what is right and good for everyone.
A) Philanthropic responsibilities
B) Legal responsibilities
C) Ethical responsibilities
D) Financial responsibilities
An important implication of gender differences in communication is:
A) that more men than women tend to use the Magisterial style.
B) the fact that men and women can use the same words but have different meanings
for them.
C) powerful people tend to reward individuals who have linguistic styles like their own.
D) women tend to take Reflective style while men tend to take on a Senatorial style.
Table 8.2
As a consultant of group processes, you are observing B.C.H.C., Inc.’s self-managing
teams and work groups, which are in different stages of development in this
medium-sized manufacturing business. You have named the teams and groups A, B, C,
D, and E, to conceal their names and get the most honest information possible. Group D
has resolved its issues of leadership and is devoting all of its energy to getting the task
done. Team C, on the other hand, shows significant resistance to its appointed leader’s
guidance, and there is a lot of argument over roles within the group. The members of
Group A are still getting acquainted in their meetings. They are setting their formal
norms and clarifying expectations.Team B is full of hostility. At least one group
member has ‘withdrawn’ by sitting quietly and no longer participating in the
discussions/arguments.
Refer to Table 8.2. Team C, on the other hand, seems to be at the:
A) forming stage.
B) storming stage.
C) norming stage.
D) performing stage.
Women are more likely than men to cope with stress by doing which of the following?
A) Eating a proper diet
B) Exercising regularly
C) Talking to their friends about their problems
D) All of the above.
Evan works at Burger King. His job is highly specialized and there is a specific
procedure for each task that he must perform. Burger King is an example of a(n):
A) organic organization.
B) mechanistic organization.
C) matrix organization.
D) machine bureaucracy.