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978-0134739724 Chapter 1
1 CHAPTER 1 HUMAN RESOURCE MANAGEMENT: AN OVERVIEW LEARNING OBJECTIVES 1.1 Define human resource management (HRM) and the importance of studying it 1.2 Describe who performs HRM 1.3 Explain how the HRM function serves as a strategic business partner and […]
978-0134739724 Chapter 10
CHAPTER 10 INDIRECT FINANCIAL COMPENSATION (EMPLOYEE BENEFITS) CHAPTER OBJECTIVES 10.1 Define indirect financial compensation (employee benefits) 10.2 Describe legally required benefits and the various kinds 10.3 Define discretionary benefits and explain the various types 10.4 Explain workplace flexibility (work-life balance) […]
978-0134739724 Chapter 11 Part 1
CHAPTER 11 LABOR UNIONS AND COLLECTIVE BARGAINING CHAPTER OBJECTIVES 11.1 Explore the role of labor unions 11.2 Describe the basic union structure and organized labor’s strategies for a stronger movement 11.3 Discuss laws affecting collective bargaining 11.4 Summarize the formation […]
978-0134739724 Chapter 11 Part 2
175 ANSWERS TO CHAPTER 11 QUESTIONS FOR REVIEW 11-1. What are organized labor’s strategies for a stronger movement? Strategically located union members: A few strategically located union members may exert a disproportionate amount of power. Pulling the union through: Union […]
978-0134739724 Chapter 12
185 CHAPTER 12 INTERNAL EMPLOYEE RELATIONS CHAPTER OBJECTIVES 12.1 Explain the concept of employment at will 12.2 Describe the concept of discipline and summarize disciplinary action 12.3 Explain employment termination of various occupational groups 12.4 Explain the use of ombudspersons […]
978-0134739724 Chapter 13
CHAPTER 13 EMPLOYEE SAFETY, HEALTH, AND WELLNESS CHAPTER OBJECTIVES 13.1 Explain the nature and role of safety, health, and wellness 13.2 Discuss workplace safety programs 13.3 Summarize the problems associated with workplace bullying and violence 13.4 Discuss the negative effects […]
978-0134739724 Chapter 14
CHAPTER 14 GLOBAL HUMAN RESOURCE MANAGEMENT CHAPTER OBJECTIVES 14.1 Discuss the evolution of global business and the context for global human resource management 14.2 Summarize global staffing practices 14.3 Describe global performance management and human resource development practices 14.4 Discuss […]
978-0134739724 Chapter 2
18 CHAPTER 2 BUSINESS ETHICS, CORPORATE SOCIAL RESPONSIBILITY, AND SUSTAINABILITY CHAPTER OBJECTIVES 2.1 Discuss what ethics means and the sources of ethical guidance 2.2 Explore human resource management’s (HRM) role in creating an ethical culture and a code of ethics […]
978-0134739724 Chapter 3
28 CHAPTER 3 EQUAL EMPLOYMENT OPPORTUNITY, AFFIRMATIVE ACTION, AND WORKFORCE DIVERSITY CHAPTER OBJECTIVES 3.1 Explain the concept of equal employment opportunity (EEO) and identify the federal laws affecting EEO 3.2 Discuss who is responsible for ensuring equal employment opportunity 3.3 […]
978-0134739724 Chapter 4
CHAPTER 4 STRATEGIC PLANNING, HUMAN RESOURCE PLANNING, AND JOB ANALYSIS CHAPTER OBJECTIVES 4.1 Describe the HR strategic planning process 4.2 Explain the human resource planning process 4.3 Describe the job analysis process and methods 4.4 Summarize the components of a […]
978-0134739724 Chapter 5
CHAPTER 5 RECRUITMENT CHAPTER OBJECTIVES 5.1 Define recruitment and describe the recruitment process 5.2 Summarize the environment of recruitment 5.3 Explain internal recruitment methods 5.4 Identify external recruitment sources 5.5 Summarize external recruitment methods 5.6 Describe alternatives to recruitment KEY […]
978-0134739724 Chapter 6
CHAPTER 6 SELECTION CHAPTER OBJECTIVES 6.1 Explain employee selection and environmental factors that affect the selection process 6.2 Explain the importance of preliminary screening as well as reviewing applications and résumés 6.3 Describe the use of tests in the selection […]
978-0134739724 Chapter 7
94 CHAPTER 7 PERFORMANCE MANAGEMENT AND APPRAISAL CHAPTER OBJECTIVES 7.1 Describe performance management, performance appraisal, and the performance appraisal process 7.2 Explain the uses of appraisal and performance criteria 7.3 Describe the choice of various performance appraisal methods 7.4 Assess […]
978-0134739724 Chapter 8
110 CHAPTER 8 TRAINING AND DEVELOPMENT CHAPTER OBJECTIVES 8.1 Define training and development (T&D) and summarize related practices 8.2 Describe the training and development process 8.3 Summarize some human resource management training initiatives 8.4 Explain the concept of careers and […]
978-0134739724 Chapter 9
CHAPTER 9 DIRECT FINANCIAL COMPENSATION (MONETARY COMPENSATION) CHAPTER OBJECTIVES 9.1 Summarize the usual components of a total compensation plan and the environment of compensation practice 9.2 Explain the direct financial compensation practices 9.3 Discuss job structures and how they are […]
Human Resources Chapter 01 1 Indirect Financial Compensation Refers The financial Rewards That
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 1 Human Resource Management: An Overview 1) The utilization of individuals to achieve organizational objectives is known as ________. A) human resource leadership B) human resource management C) […]
Human Resources Chapter 01 2 Concept Analytical Thinking lo 13 Explain How The
Copyright © 2019 Pearson Education, Inc. 61) Today HR outsourcing can be done in different ways. Which of the following is one of those ways? A) discrete services outsourcing B) project management outsourcing C) external recruitment process outsourcing D) parts […]
Human Resources Chapter 01 3 C explanation Employer Branding The Firms Corporate Image
Copyright © 2019 Pearson Education, Inc. 103) The pilots of various U.S. airlines are threatening to strike unless they receive wage increases. The pilots belong to a union. Which of the following would most likely negotiate an agreement with airline […]
Human Resources Chapter 02 1 Also Former Employee Who Served Certain Positions on
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 2 Business Ethics, Corporate Social Responsibility, and Sustainability 1) Which term refers to the discipline that deals with what is good and bad or right and wrong? A) […]
Human Resources Chapter 02 2 Dialogue Should Developed That Workers Know What
Copyright © 2019 Pearson Education, Inc. 61) The climate fundamental to a company’s ethical culture is set by whom? A) employees B) board of directors and the CEO C) managers and supervisors D) all of the above Answer: D Explanation: […]
Human Resources Chapter 02 3 CSR lower Level Managers Are More Active Implementing
Copyright © 2019 Pearson Education, Inc. 104) According to research, what characteristic is most frequently shared by firms that receive high rankings for corporate social responsibility? A) encouraging employees to participate in civic activities B) requiring managers to understand ethics […]
Human Resources Chapter 03 1 Pearson Education Inc22 Kayla Who Has Dyslexia
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 3 Equal Employment Opportunity, Affirmative Action, and Workforce Diversity 1) Which of the following refers to the set of laws and policies that requires all individuals’ rights to […]
Human Resources Chapter 03 2 Elway Tire Company Large Manufacturing Firm Based
Copyright © 2019 Pearson Education, Inc. 43) The Rehabilitation Act prohibits discrimination against disabled workers who are employed by certain government contractors and subcontractors and organizations that receive federal grants in excess of $100,000. Answer: FALSE Explanation: The Rehabilitation Act […]
Human Resources Chapter 03 3 According The Eeoc The Guidance Not Binding on
Copyright © 2019 Pearson Education, Inc. 90) What was the first sexual harassment case to reach the U.S. Supreme Court? A) Dothard v. Rawlingson B) Meritor Savings Bank v. Vinson C) Phillips v. Martin Marietta D) American Tobacco Company v. […]
Human Resources Chapter 03 4 Shirley Davis Director Diversity And inclusion Initiatives
Copyright © 2019 Pearson Education, Inc. 119) Diversity management involves implementing EEOC rules to ensure that hiring discrimination does not occur. Answer: FALSE Explanation: Diversity management is ensuring that factors are in place to provide for and encourage the continued […]
Human Resources Chapter 04 1 Changing Conditions Could Affect The entire Organization Thereby
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 4 Strategic Planning, Human Resource Planning, and Job Analysis 1) Which is the process by which top management determines overall organizational purposes and objectives and how they are […]
Human Resources Chapter 04 2 Organizations That Lack The Technical Expertise May
Copyright © 2019 Pearson Education, Inc. 55) What is succession planning? How has succession planning changed in recent years? Answer: Succession planning is the process of ensuring that qualified persons are available to assume key managerial positions once the positions […]
Human Resources Chapter 04 3 Reengineering Focuses The Overall Aspects Job designs Organizational
Copyright © 2019 Pearson Education, Inc. 102) One of the primary advantages of O*NET is that it ________. A) provides a list of all federal and state job openings B) serves as a recruiting tool for small and large firms […]
Human Resources Chapter 05 1 True explanation Organizations Need Sure Treat Internal Candidates
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 5 Recruitment 1) The process of attracting individuals on a timely basis, in sufficient numbers, and with appropriate qualifications to apply for jobs with an organization is known […]
Human Resources Chapter 05 2 D explanation Advertising Communicates The Firms Employment Needs
Copyright © 2019 Pearson Education, Inc. 57) Harold’s Department Stores frequently use contingent workers. What is the most likely reason that the firm uses contingency workers? A) implementing telecommuting B) minimizing specialty training C) having scheduling flexibility D) experiencing exceptional […]
Human Resources Chapter 05 3 vocational schools, and self-employed individuals are
Copyright © 2019 Pearson Education, Inc. 101) Google uses competitive games as a means to ________. A) earn advertising revenue B) attract the general public to its search engine C) market its Android operating system D) identify top talent for […]
Human Resources Chapter 06 1 The purpose of a probationary period is to establish
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 6 Selection 1) The number of qualified applicants recruited for a particular job is the ________. A) application tracking system B) preliminary screening C) applicant pool D) reference […]
Human Resources Chapter 06 2 They Are More Efficient Way Get That
Copyright © 2019 Pearson Education, Inc. 51) A test validation method that determines whether a test measures certain traits that job analysis finds to be important in performing a job is referred to as ________ validity. A) construct B) content […]
Human Resources Chapter 06 3 B explanation The Number Applicants Hired From Group
Copyright © 2019 Pearson Education, Inc. 106) Unstructured interviews are often time-consuming and result in obtaining different information from different candidates. Answer: TRUE Explanation: The unstructured interview is often more time consuming than the structured interview and results in obtaining […]
Human Resources Chapter 07 1 processes are in place to maximize the productivity of
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 7 Performance Management and Appraisal 1) Which term refers to a goal-oriented process directed toward ensuring that organizational processes are in place to maximize productivity of employees, teams, […]
Human Resources Chapter 07 2 Standards reflect The Normal Output Average Worker Operating
Copyright © 2019 Pearson Education, Inc. 48) Identify and explain the three primary standards that may be used in designing performance appraisal standards. Answer: Traits, behaviors, and competencies are often used as PA standards. Traits represent an individual’s predisposition to […]
Human Resources Chapter 07 3 B explanation The Albemarle Paper Moody Case Supported
Copyright © 2019 Pearson Education, Inc. 104) The BARS method combines elements of the traditional rating scales and critical incident methods. Answer: TRUE Explanation: The behaviorally anchored rating scale (BARS) method is a performance appraisal method that combines elements of […]
Human Resources Chapter 08 1 Training provides learners with the knowledge and skills needed
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 8 Training and Development 1) The heart of a continuous effort designed to improve employee competency and organizational performance is referred to as ________. A) succession planning B) […]
Human Resources Chapter 08 2 False explanation Tamp d Delivery System Provided Under The
Copyright © 2019 Pearson Education, Inc. 49) Steve is enrolled in an online higher education program. Steve must appear for most classes on a real-time schedule, but he may study through an online portal system. In which type of program […]
Human Resources Chapter 08 3 Neither Pay Nor Promotion May Be involved But
Copyright © 2019 Pearson Education, Inc. 102) In a brief essay, discuss the importance of orientation and some basic purposes orientations set out to accomplish in its unique format it may choose. 41 Answer: Orientation is the initial T&D effort […]
Human Resources Chapter 08 4 Job Descriptions Production Needs And Employee Training
Copyright © 2019 Pearson Education, Inc. 124) A process in which older workers learn from younger workers is known as reverse ________. A) coaching B) development C) training D) mentoring Answer: D Explanation: Reverse mentoring is a process in which […]
Human Resources Chapter 09 1 The System Assumes That Employees Who Know more
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 9 Direct Financial Compensation (Monetary Compensation) 1) Which term refers to both the intrinsic and extrinsic rewards employees receive for performing their jobs? A) benefits B) commissions C) […]
Human Resources Chapter 09 2 B explanation The Four Traditional Job Evaluation Methods
Copyright © 2019 Pearson Education, Inc. 48) Which federal law established standards for child labor? A) Social Security Act B) Walsh–Healey Act C) Fair Labor Standards Act D) Labor Management Relations Act Answer: C Explanation: The FLSA attempts to eliminate […]
Human Resources Chapter 09 3 Ideally Compensation Will Evenhanded All Parties Concerned
Copyright © 2019 Pearson Education, Inc. 106) Compensation policy choices pertain to pay level and compliance with legislation. Answer: FALSE Explanation: A compensation policy refers to choices that compensation professionals make to promote competitive advantage. Broadly, policy choices are made […]
Human Resources Chapter 10 1 D explanation Workers Compensation Benefits Provide Degree Financial
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 10 Indirect Financial Compensation (Employee Benefits) 1) All financial rewards that are NOT included in direct financial compensation are known as ________. A) bonuses B) wages C) commissions […]
Human Resources Chapter 10 2 attempt to promote worker safety and health
Copyright © 2019 Pearson Education, Inc. 62) In a brief essay, discuss some of the reasons why companies chose to offer employee benefits. Answer: Most discretionary benefits originated in the 1940s and 1950s. During both World War II and the […]
Human Resources Chapter 10 3 A defined contribution plan requires specific contributions
Copyright © 2019 Pearson Education, Inc. 101) Internal Revenue Service regulations allow for educational assistance benefits to be nontaxable up to $10,000 per year. Answer: FALSE Explanation: Educational assistance plans can go a long way in improving employee retention. Internal […]
Human Resources Chapter 11 1 The Quick Two day Strike Cost Workers Little lost
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 11 Labor Unions and Collective Bargaining 1) Which of the following factors necessitated the need for labor unions? A) decline in welfare benefits B) Great Depression C) rise […]
Human Resources Chapter 11 2 Which The Following Made The Closed Shop
Copyright © 2019 Pearson Education, Inc. 50) How have unions organized strategies for promoting a stronger labor movement? Answer: Even though the labor movement has suffered setbacks over the past few decades, it is likely that union membership would have […]
Human Resources Chapter 11 3 False explanation Lockout Management Keeps Employees Out The
Copyright © 2019 Pearson Education, Inc. 104) During the first round of negotiations with Olsen Automotive, the machinists union demands that management raise the wages of all employees by 15 percent. The union does not expect management to agree to […]
Human Resources Chapter 12 1 The Approach Involves Issuing Oral Reminders Written
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 12 Internal Employee Relations 1) Which of the following is NOT an exception to the at-will doctrine? A) implied contract B) favoritism C) violations of public policy D) […]
Human Resources Chapter 12 2 suits because cutbacks often target higher-paid
Copyright © 2019 Pearson Education, Inc. 58) Compensation designed to assist laid-off employees as they search for new employment is known as ________. A) COBRA B) premium pay C) severance pay D) workers’ compensation Answer: C Explanation: Severance pay is […]
Human Resources Chapter 12 3 Which The Following Least Likely Topic Addressed
Copyright © 2019 Pearson Education, Inc. 108) In which Supreme Court decision was it made clear that ADR applied to the vast majority of employees and was available to employers seeking to enforce compulsory arbitration agreements? A) Weingarten v. IBM […]
Human Resources Chapter 13 1 job-related deaths and injuries affect everyone
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 13 Employee Safety, Health, and Wellness 1) What involves protecting employees from injuries caused by work-related accidents? A) safety B) health C) wellness D) morale Answer: A Explanation: […]
Human Resources Chapter 13 2 Family Violence Prevention And Services Violence
Copyright © 2019 Pearson Education, Inc. 60) Which of the following best describes the primary purpose of ergonomics? A) encouraging ethical work behavior B) monitoring worker productivity C) promoting good posture D) studying fatigue issues Answer: C Explanation: Ergonomics includes […]
Human Resources Chapter 13 3 .Balancing work and life, sharing problems and scheduling
Copyright © 2019 Pearson Education, Inc. 108) George, a project manager at a publishing firm, is experiencing many stress-related symptoms. Which of the following is the best advice an HR manager could give George? A) Focus on making work a […]
Human Resources Chapter 14 1 business and the context for global human resource management
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 14 Global Human Resource Management 1) Dailey Enterprises is a mid-sized business that is considering expanding its operations globally. Which of the following is LEAST likely to occur […]
Human Resources Chapter 14 2 For Instance Japanese Law Covers Person Working
Copyright © 2019 Pearson Education, Inc. 47) Murphy Enterprises recently acquired a controlling interest in Mexico’s leading clothing retailer. Murphy plans to open additional retail stores in the next three years. Some of Murphy’s top executives advocate the idea of […]
Human Resources Chapter 14 3 Employers should make every effort to find a place in the organization
Copyright © 2019 Pearson Education, Inc. 102) The process of bringing expatriates home is referred to as ________. A) repatriation B) global e-learning C) strategic training D) succession planning Answer: A Explanation: Orientation and training are also necessary prior to […]