60) Which of the following best describes the primary purpose of ergonomics?
A) encouraging ethical work behavior
B) monitoring worker productivity
C) promoting good posture
D) studying fatigue issues
61) According to research, which of the following most likely occurs from using ergonomics?
A) improved workplace security
B) lowered selection costs
C) improved recruitment
D) lowered injury rate
62) Elway Transportation provides delivery services to businesses and individuals. Elway drivers
frequently complain of back injuries, fatigue, and driving discomfort. Which of the following
would most likely benefit Elway Transportation?
A) ergonomics
B) gainsharing
C) broadbanding
D) HR metrics
63) The goal of ergonomics is to enable the worker to adjust to the machines, tasks, and
environments in the workplace.
64) According to a Liberty Mutual Workplace Safety Index, workplace illnesses and injuries cost
U.S. firms $60 billion in workers’ compensation costs.
65) When the employer provides necessary safety equipment, OSHA places primary
responsibility for employee safety on the employee.
66) Job hazard analysis is a multistep process designed to study a task for the purpose of
isolating and addressing safety issues.
67) The EEOC requires businesses to communicate more openly about the hazards associated
with the materials they use and produce and the wastes they generate.
68) When evaluating the effectiveness of a safety program, OSHA primarily focuses on the
frequency of injuries at a firm.
69) People who use their hands and wrists repeatedly in the same way tend to develop carpal
tunnel syndrome.
70) The severity of carpal tunnel syndrome can be reduced with an ergonomic work
environment.
71) What are musculoskeletal disorders (MSDs)? How can ergonomics benefit a workforce with
a high number of employees affected by MSDs?
72) What has been the effect on both employers and employees of the Occupational Safety and
Health Act of 1970 and the Superfund Amendments Reauthorization Act?
73) As an HR professional, what arguments could you provide to convince top management to
support the establishment of a safety program?
74) Which term refers to physical assault, verbal abuse, or hostility directed toward employees at
work?
A) misdemeanor
B) negligent hiring
C) sexual harassment
D) workplace violence
75) What is the leading cause of death in the workplace?
A) falls
B) assaults
C) explosions
D) homicides
76) Which of the following workers most likely faces the greatest danger from workplace
violence?
A) Terry, an administrative assistant at a law firm
B) Robert, a night-shift convenience store clerk
C) John, a foreman at a construction company
D) Holly, an inner-city high school teacher
77) ABC Manufacturing employs a man who frequently exhibits aggressive behavior towards
both coworkers and customers. Managers at ABC realize that the employee has a potential for
violence, yet they continue to keep him on the payroll. If the employee harms a coworker, then
ABC Manufacturing could be held liable for ________.
A) hazardous employment
B) negligent retention
C) civil disturbance
D) negligent hiring
78) Which term refers to the liability an employer may incur when a firm keeps individuals on
the payroll whose records indicate a strong potential for wrongdoing?
A) faulty metrics
B) negligent hiring
C) erroneous selection
D) negligent retention
79) Which of the following would be the best method for an employer trying to minimize violent
acts and avoid lawsuits?
A) Implement policies that ban employees from owning weapons.
B) Require employees to submit to weapons searches each day.
C) Establish policies that encourage employees to report suspicious activities.
D) Employ a full–time psychologist to test employees regularly.
80) Ryan, an HR manager at a computer firm, has been asked to develop policies for preventing
workplace violence. Which of the following policies would most likely be LEAST beneficial?
A) banning weapons on company property
B) requiring workers to be searched daily
C) providing receptionists with panic buttons
D) encouraging workers to report violent acts
81) An employer incurs the liability of ________ when it fails to conduct a reasonable
investigation of an applicant’s background, and then assigns a potentially dangerous person to a
position in which he or she can inflict harm.
A) negligent hiring
B) negligent retention
C) negligent investigation
D) negligent assignation
82) Domestic violence can have major impact on ________, which does affect the financial
bottom line.
A) absenteeism
B) lost productivity
C) selection
D) turnover
83) What Act was passed to help prevent domestic violence and provide shelter and related
assistance for victims?
A) Family Violence Prevention and Services Act
B) Violence Against Women Act
C) DOJ Reauthorization Act
D) Workplace Violence Act
84) How many states have laws that allow people who leave jobs because of domestic violence
to become eligible for unemployment benefits?
A) 10
B) 29
C) 37
D) 50
85) What state has a law that permits employees to take up to three days leave from work in any
12-month period for a variety of activities connected with domestic violence issues?
A) Florida
B) California
C) Michigan
D) Louisiana
86) According to the National Institute for Occupational Safety and Health, bullying tends to
occur in all of the following situations EXCEPT ________.
A) lower litigation costs
B) reduced productivity
C) poor organizational climate
D) higher absenteeism and turnover
87) The definition of workplace violence has been expanded to include ________, which
includes acts of continual hostile conduct that deliberately hurt another person.
A) workplace bullying
B) harmful hazing
C) hateful linguistics
D) wrongful overtures
88) Experts use the term ________ to separate workplace bullying from actions taken against
workers who are protected under federal and state statutes.
A) indirect harassment
B) gratuitous harassment
C) neutral harassment
D) status–blind harassment
89) According to a recent survey, the most common type of workplace bullying by women is
________.
A) psychological deflection
B) physical intimidation
C) social hostility
D) indirect harassment
90) Which of the following is LEAST likely to be a component for developing a drug- and
alcohol-free workplace program?
A) establishing a drug- and alcohol-free policy
B) providing education and training courses
C) implementing a drug-testing program
D) developing a corporate mission statement
91) According to OSHA, workplace violence refers to any physical assault, threatening behavior,
verbal abuse, hostility, or harassment directed toward employees at work or on duty.
92) OSHA’s definition of workplace violence does not include verbal abuse.
93) Negligent hiring is the liability an employer may incur when a company keeps persons on the
payroll whose records indicate a strong potential for wrongdoing and fails to take steps to defuse
a possibly violent situation.
94) While convenience stores experience significant incidents of violence, other workplaces,
such as hospitals, are considered safe from such problems.
95) Negligent retention may occur when a company keeps persons on the payroll whose records
indicate a strong potential for wrongdoing.
96) Although domestic violence affects employees psychologically, employers rarely experience
any consequences of employees’ abusive relationships.
97) Research shows that women are responsible for more than 40 percent of workplace bullying.
98) What legal consequences are a possibility for employers with workplace violence issues?
99) Under excessive stress, a person’s dominant trait may become more obvious, which, in the
case of a positive person is likely to be ________.
A) poor time management skills
B) erratic behavior
C) hyperactivity
D) absenteeism
100) The body’s nonspecific reaction to any demand made on it is referred to as ________.
A) burnout
B) stress
C) carpel tunnel syndrome
D) substance abuse
101) Melanie, a sales representative at a pharmaceutical firm, periodically experiences mild
stress associated with her job. Which of the following is the most likely result of this stress?
A) improved productivity
B) poor work attendance
C) decreased job performance
D) increased depression
102) Which of the following accounts for the rise in workplace stress?
A) increased workloads
B) corporate scandals
C) economic conditions
D) all of the above
103) Poor attendance, excessive use of alcohol, poor performance on the job, and overall poor
health are common results of ________.
A) burnout
B) stress
C) heart failure
D) arteriosclerosis
104) Which of the following is highest on the list of changeable health risks that contribute to
health–care costs?
A) smoking
B) stress
C) obesity
D) depression
105) The common factor that tends to exist in the most stressful jobs is ________.
A) high degree of flexibility
B) lack of control over work
C) high degree of monotony
D) lack of training opportunities
106) An individual in which of the following jobs is most likely the LEAST stressed?
A) administrative assistant
B) machine operator
C) college professor
D) office manager
107) Raj, a software designer, has been frequently absent from work lately. In addition, his
quality of work has declined as well as his ability to manage tasks in a timely manner. These
symptoms are most likely indicative of ________.
A) unsafe work conditions
B) occupational illness
C) social anxiety
D) stress