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102) The process of bringing expatriates home is referred to as ________.
A) repatriation
B) global e-learning
C) strategic training
D) succession planning
103) The ________ helps to alleviate the stress new expatriates and their families normally
endure.
A) cohort system
B) buddy system
C) expatriation system
D) none of the above
104) Which of the following best explains why expatriates leave their firms within one year of
completing an international assignment?
A) discord among family and friends
B) desire to spend more time overseas
C) inadequate financial compensation
D) inability to utilize skills learned abroad
105) Mary has been on assignment in Japan for one year, and she will soon be returning to work
at her firm's Dallas headquarters. Which of the following would most likely improve Mary's
repatriation experience?
A) career planning discussions
B) polycentric staffing options
C) e-learning opportunities
D) workforce reorganizations
106) All of the following are characteristics of an effective in-house repatriation program
EXCEPT ________.
A) recognition of the employee's overseas contribution
B) clarification of the employee's position at the firm
C) reorganization of the employee's work environment
D) utilization of the employee's new international skills
107) Shannon, an HR professional, has been given the task of implementing a global e-learning
program at her firm. Employees located in the firm's offices and factories around the world will
use the e-learning program for training purposes. Which of the following is most important for
Shannon to consider as she establishes the program?
A) virtual teams
B) global safety
C) cultural differences
D) global compensation
108) According to research, approximately ________ of employees of global corporations said
that English is "required" or "important" in their jobs.
A) 30%
B) 50%
C) 70%
D) 91%
109) Email and bulletin boards are generally best for tasks that ________.
A) require little collaboration, such as information sharing
B) require thorough decision-making processes
C) require complex problem-solving skills
D) require thoughtful, extensive feedback
110) Matt has a weekly meeting with other engineers who are located at different sites and
regions around the world, yet none of the employees travel to the meetings. Matt most likely
belongs to a(n) ________.
A) expatriate community
B) orientation group
C) virtual team
D) franchise
111) According to Chad Thompson, senior consultant at Aon Hewitt, the best virtual workers
share which of the following characteristics?
A) avoiding collaborative relationships
B) preferring routine job responsibilities
C) preferring to work alone
D) thriving on interdependent working relationships
112) What is the key to keeping virtual teams working effectively together?
A) work sampling methods
B) strategic planning
C) communication
D) efficiency
113) What is becoming the world language?
A) English
B) French
C) Spanish
D) Russian
114) For the most successful outcome, training and orientation for expatriates and their families
should begin as soon as they arrive in their new foreign home.
115) The most successful expatriate programs provide orientation before and after the
international assignment and continual development opportunities during the assignment.
116) Relocation is the process of bringing expatriates home.
117) Experts recommend giving returning expatriates jobs with less responsibility than their
international assignments to help ease the repatriation process.
118) Many companies offer training courses only in English, which may explain why most
employees at global firms indicate that English is important for their careers.
119) Why do so many returning expatriates experience dissatisfaction upon repatriation? How
can firms correct this problem?
120) The compensation for host-country nationals is normally ________ the prevailing wage
rates in the area.
A) much more than
B) slightly above
C) the same as
D) lower than
121) Which of the following is LEAST likely to be considered when a company is establishing
global compensation packages for host-country nationals?
A) local laws
B) living costs
C) tax policies
D) U.S. pay rates
122) As an HR manager for an MNC, Eliot needs to establish appropriate compensation
practices in each country. Which of the following is a factor that Eliot should most likely
consider?
A) education requirements
B) available technologies
C) standard working hours
D) recruitment techniques
123) According to the text, when compensating host-country nationals in Puerto Rico, a firm
would most likely need to ________.
A) pay a Christmas bonus
B) contribute to a 401(k) plan
C) provide disability insurance
D) offer a significant life insurance policy
124) In Italy, what is the most likely result of giving a sales incentive to a team's top sales
professional?
A) motivating team members to work harder
B) creating a competition against the recipient
C) discouraging the recipient from working hard
D) attracting high quality employees to the team
125) Which of the following has been a recent problem associated with expatriate compensation?
A) devaluation of the U.S. dollar
B) expansion of Chinese firms
C) relocation expenses
D) NAFTA changes
126) Historically, the largest expatriate costs have included all of the following EXCEPT
________.
A) housing
B) physical relocation
C) lifestyle training
D) cost-of-living allowances
127) The ________ approach protects the standard of living of expatriate employees.
A) balance sheet
B) tax equalization
C) human capital valuation
D) operating expense
128) It is relatively easy for virtual team members to build trust.
129) In most cases, compensation for host-country nationals tends to be twice the prevailing
wage rate in the area.
130) The communist system in China rewarded additional pay to hard workers, and modern
global firms find that Chinese workers who are paid by the hour work extra hard.
131) Changes to the U.S. tax code do not affect expatriates, whose compensation depends solely
on host-country wage standards.
132) Companies rely exclusively on publications such as the U.S. Department of State Indexes of
Living Costs Abroad to determine allowances for expatriate employees.
133) In today's marketplace, expatriates from the United States typically are paid generous
premiums for taking overseas assignments.
134) The balance sheet approach ensures that all expatriates receive equal training,
compensation, and support following the completion of their assignment.
135) According to international health and safety experts, what is one of the most important
trends among successful MNCs?
A) using a single safety management system for all global operations
B) offering safety and health training through e-learning software
C) handling safety and health emergencies with virtual teams
D) using regionally based safety and health procedures
136) CIGNA corporation's use of an ________ helps employees cope with the challenges
associated with international assignments.
A) exit safety program
B) employee assistance program (EAP)
C) alternative job assignment
D) all of the above
137) Which of the following terms refers to requiring firms to have union or worker
representatives on their boards of directors?
A) collective bargaining
B) employment-at-will
C) codetermination
D) labor relations
138) In which country would codetermination most likely be an issue?
A) Brazil
B) India
C) Germany
D) South Korea
139) Which of the following countries prohibits collective bargaining for textile workers?
A) Canada
B) Chile
C) Sweden
D) United States
140) In which country does a company have little flexibility to fashion wages that fit their needs?
A) Canada
B) United States
C) India
D) Germany
141) Experts say that taking a global approach to safety opens up a wealth of opportunities to
improve performance.
142) In many cases, private companies handle the evacuation and care of injured employees
working in global facilities.
143) Global competition has forced all European Union labor organizations and lawmakers to
revoke codetermination laws.
144) Chilean textile unions are allowed to participate in collective bargaining, but miner and
carpenter unions are prohibited from the activity.
145) In Chile, unions are generally allowed only in companies of 15 workers or more.
146) Data protection laws in the United States and France are similar, which eases compliance
issues for U.S.-based MNCs operating in France.
147) The Small Business Administration (SBA) offers ________ of 12 months or less that
provide a line of credit for suppliers, inventory, or production of goods.
A) global business grants
B) international trade loans
C) export working capital loans
D) export express loans
148) Small businesses are not impactful in export activity.
149) Discuss the importance small to medium-sized businesses have had on globalization.
