103) The pilots of various U.S. airlines are threatening to strike unless they receive wage
increases. The pilots belong to a union. Which of the following would most likely negotiate an
agreement with airline management?
A) union representatives
B) employee supervisors
C) government agencies
D) individual employees
104) Which term refers to the owners of a corporation?
A) managers
B) executives
C) presidents
D) shareholders
105) Which of the following is a FALSE statement about environmental factors?
A) Stockholders influence managerial decisions in a corporation.
B) Customer satisfaction plays a role in human resource decisions.
C) Unions negotiate with management on behalf of individual employees.
D) The labor market rarely changes because population remains relatively stable.
106) What are the people who actually use a firm’s goods and services called?
A) managers
B) shareholders
C) customers
D) employers
107) Customers are considered an environmental factor because they ________.
A) use the Internet to research products
B) generate employer branding
C) expect quality products and after-purchase service
D) invest in corporations
108) According to your textbook, cloud computing ________.
A) has done little to enhance HR mobility
B) requires expensive, time-consuming upgrades for HR staff
C) allows HR professionals to access applications from virtually anywhere
D) has largely been ignored by HR professionals
109) Which of the following terms refers to any organized approach for obtaining relevant and
timely information on which to base HR decisions?
A) HR strategic planning system
B) HR information system
C) HR core function
D) HR development
110) In most cases, when the economy is booming, recruiting qualified workers is ________.
A) easier
B) dynamic
C) more difficult
D) more systematic
111) According to the text, which of the following would most likely be categorized as an
unanticipated event in the HRM environment?
A) recessions
B) hurricanes
C) employee retirements
D) stock and bond market losses
112) Which of the following can help employees influence various terms of employment such as
wages and work hours?
A) voluntary employee benefit association
B) union
C) management cooperative
D) all of the above
113) Which of the following are the two dominant political parties in the United States?
A) Democrats and Socialist
B) Democratic and Republican
C) Republicans and Socialist
D) Democrat and Communist
114) Society pressures a firm’s HRM by expecting corporate social responsibility and ethical
decision making.
115) Although shareholders invest money in a firm, they have very little influence on
management.
116) Although most large firms use HR information systems to handle benefits administration,
recruitment and legal compliance tasks have not yet been automated.
117) What embodies the values and standards that guide people’s behavior?
A) societal trends
B) employer brands
C) organizational policies
D) corporate mission statements
118) How do society, politics, and culture affect HRM? As an HR professional, why is it
important to be aware of these factors?
119) The way in which employees may judge culture differently could lead to ________.
A) a change in a company’s mission
B) employee turnover
C) the implementation of pay–for-performance plans
D) profitability
120) The ________ signifies the system of shared values, beliefs, and habits within an
organization that interacts with the formal structure to produce behavioral norms.
A) motivation model
B) network system
C) corporate culture
D) behavioral paradigm
121) Management’s perception of the degree to which the prospective employee will fit in with
the firm’s culture and value system is known as ________.
A) discrimination
B) stereotyping
C) employer branding
D) organizational fit
122) Which activity is engaged to create an inclusive corporate culture?
A) diversity management
B) corporate social responsibility
C) equal employment opportunity
D) affirmative action
123) Organizational fit refers to a corporate image or culture, which attracts and retains the type
of employees the firm is seeking.
124) What is a “corporate culture”? Why is it a major factor in a company’s internal
environment?
125) The firm’s corporate image or culture that attracts and retains ideal employees is best known
as ________.
A) job branding
B) brand culture
C) HR branding
D) employer branding
126) The primary purpose of employer branding is to ________.
A) promote employee benefits
B) sell consumer products
C) attract quality employees
D) encourage media mentions
127) Being on which list of “100 best” is so desirable that some organizations try to change their
culture and philosophies to get on the list?
A) Working Mother list of 100 best companies
B) Fortune magazine’s 100 Best Companies to Work For
C) Business Ethics magazine list of 100 Best Corporate Citizens
D) Computerworld list of Best Places to Work
128) Employer branding refers to the firm‘s corporate image or culture.
129) Employer branding is an extension of the marketing department and has limited impact on
recruitment and retention.
130) Only large well-known firms have employer branding; small businesses do not.
131) Employer branding is about pursuing an inclusive corporate culture in which newcomers
feel welcome and everyone sees the value of his or her job.
132) According to the Small Business Administration, all of the following EXCEPT ________
are part of the definition of a small business.
A) limited to a local marketplace
B) independently owned and operated
C) organized for profit
D) not dominant in its field
133) In a typical small business, HR functions are often handled by ________.
A) outside vendors
B) compensation analysts
C) HRM specialists
D) line managers
134) The cultural norms of Japan promote ________.
A) competition between employees
B) unionization
C) competency–based pay
D) loyalty and teamwork
135) Provide a brief definition of a country’s culture. How does the culture of a country affect
global business?
136) Which of the following defines learned behavior that develops as individuals grow from
childhood to adulthood?
A) country culture
B) employee engagement
C) corporate culture
D) global diversity
137) Cultural differences reveal themselves in everything EXCEPT which of the following?
A) workplace environments
B) global enterprises
C) social interaction
D) concept of time and space
138) Americans’ use of colloquialisms often creates cultural barriers.
139) The United States and the United Kingdom are two countries that share the same language
but have cultural barriers.
140) Americans find it easy to deal with China’s culture.
141) Although cultural misunderstandings are common, they are not hazards to executives
managing global workforces
142) ________ is defined as effective use of oral, written, and nonverbal skills.
A) Generalist and specialist
B) Executive and generalist
C) Communication
D) Manager and generalist
143) Which of the following skills for your career involves purposeful and goal-directed thinking
used to define and solve problems, make decisions or form judgments related to a situation or set
of circumstances?
A) collaboration
B) critical thinking
C) interpersonal
D) managing
144) What type of learning involves situation in which individuals actively work together on a
task, constructing meaning and knowledge as a group through dialogue and negotiation resulting
in a final product reflective of their joint, interdependent actions?
A) collaborative
B) engagement
C) social
D) corporate culture
145) The ability to learn a concept and then appropriately apply that knowledge in another
setting to achieve a higher level of understanding is known as ________.
A) information technology
B) collaboration
C) social responsibility
D) knowledge application and analysis
146) Business ethics are sets of guiding principles that influence the way individuals and
organizations behave within the society that they operate.
147) Corporate sustainability and corporate social responsibility are focuses that HRM needs to
give attention to due to its impact on the organization and in society.
148) Social welfare, the economy, and the environment do not have an impact regarding
corporate sustainability.
149) Data literacy is the ability to access, assess, interpret, manipulate, summarize, and
communicate data.
150) Describe some of the reasons for the expected growth in employment opportunities in HR.