108) In which Supreme Court decision was it made clear that ADR applied to the vast majority
of employees and was available to employers seeking to enforce compulsory arbitration
agreements?
A) Weingarten v. IBM
B) Circuit City v. Adams
C) General Electric v. Noe
D) Daily News L.P. v. Newspaper & Mail Deliverers’ of New York and Vicinity
109) An ombudsperson listens to employee complaints and recommends appropriate action in an
attempt to defuse internal problems.
110) Ombudspersons are neutral counselors who can give employees confidential advice about
problems like abusive managers.
111) Arbitration is a procedure whereby the employee and the company agree ahead of time that
any problems will be addressed by an agreed-upon means.
112) Alternative dispute resolution is less adversarial than litigation, but it tends to be more
costly.
113) The key to successful worker retention is to ________.
A) conduct performance appraisals
B) focus on top performers and determine their risk of leaving
C) follow a take-it–or–leave it strategy with employees
D) minimize the risks and rewards of challenging assignments
114) Within reason, which is considered to be a “healthy” activity for employers?
A) absenteeism
B) hiring more employees than is necessary at the time
C) hiring lesser qualified employees to control the costs of compensation
D) turnover
115) Which of the following is NOT an activity included in internal employee relations?
A) promotion
B) transfer
C) demotion
D) selection
116) Which of the following statements is FALSE regarding resignations in the workplace?
A) The most qualified employees are often the ones who resign because they are more mobile.
B) When turnover is excessive, the firm must do something to slow it.
C) If a firm commits to making its environment a good place to work, workers will not leave.
D) A certain amount of turnover is healthy for a typical organization.
117) Which term refers to a lateral movement of a worker within an organization?
A) demotion
B) termination
C) promotion
D) transfer
118) Through what means may personality clashes between two valued employees be effectively
handled?
A) promotions
B) transfers
C) demotions
D) layoffs
119) Employees are primarily transferred for all of the following reasons EXCEPT to ________.
A) deal with personality clashes
B) unclog promotional channels
C) meet new organization needs
D) reward outstanding performance
120) The movement of a person to a higher-level position in the organization is referred to as a
________.
A) promotion
B) transfer
C) demotion
D) termination
121) Which of the following is a method of revealing the real reasons employees leave their
jobs?
A) qualitative evaluation
B) performance appraisal
C) selection interview
D) exit interview
122) What is the most common reason individuals provide when resigning from a firm?
A) unsatisfactory compensation
B) few promotion opportunities
C) disagreement with supervisor
D) discriminatory company policies
123) According to research cited in the text, what was the primary reason that top–performing
women resigned from their jobs?
A) wanting more time with family
B) desiring additional compensation
C) lacking development options
D) could not see a future with the company
124) Why do firms most likely outsource exit interviews?
A) promoting corporate goodwill
B) ensuring honest responses
C) saving time and cost
D) quantifying results
125) All of the following are most likely identified during exit interviews EXCEPT ________.
A) management weaknesses
B) appropriate corrective action
C) effective disciplinary procedures
D) training and development needs
126) Which of the following is sent to former employees several weeks after they leave the
organization to determine the real resignation reason?
A) attitude survey
B) grievance form
C) work sample test
D) postexit questionnaire
127) What is an advantage of postexit questionnaires?
A) two–way communication
B) in-depth probing opportunities
C) employee feels free to respond openly
D) good rapport between employee and supervisor
128) What instrument seeks input from employees to determine their feelings about topics such
as flexibility in the workplace, opportunities for advancement, training and development
opportunities, and the firm’s compensation system?
A) productivity survey
B) attitude survey
C) selection test
D) market analysis
129) What is the primary goal of distributing attitude surveys?
A) enhancing employee morale
B) improving management practices
C) implementing compensation changes
D) preparing for employee resignations
130) Which of the following is LEAST likely to be a topic addressed during offboarding?
A) training programs
B) company property
C) health insurance
D) retirement plans
131) Why is phased retirement beneficial to firms?
A) Outsourcing costs are significantly reduced.
B) Flexible spending accounts assist older workers.
C) Health care benefits are replaced by Medicare.
D) Retained workers share experience with new hires.
132) Which Act permits limited phased retirement by allowing in-service pension plan
withdrawals to begin at age 62 rather than 65?
A) Pension Protection Act
B) Older Workers Benefit Protection Act
C) Employee Retirement Income Security Act
D) Consolidated Omnibus Budget Reconciliation Act
133) Approximately ________ U.S. workers depend almost entirely on the continued goodwill
of their employer.
A) two out of every three
B) one out of every two
C) two out of every five
D) four out of every ten
134) What may be a consequence of laws on labor unions and employment in Western Europe
that make it difficult to terminate employees?
A) Succession planning becomes less relevant.
B) Employee compensation decreases.
C) Companies may choose to hire many employees.
D) Companies may be reluctant to hire many employees.
135) Which of the following is an exception made by courts regarding the employment-at–will
doctrine?
A) prohibiting termination on the grounds of public policy
B) permitting claims based on good faith and fair dealing
C) permitting employees to bring claims based on statements made in employment handbooks
D) all of the above
136) During a job interview, John, an HR manager, tells an applicant, “You can expect to hold
this job as long as you want.” John’s statement could be considered a(n) ________ and grounds
for a lawsuit.
A) ethical breach
B) fundamental breach
C) contractual agreement
D) responsibility agreement
137) Peterson Productions wants to protect itself from wrongful discharge litigation, so the firm
has eliminated from its job application any statements that suggest ________.
A) background investigations
B) permanent employment
C) union membership
D) merit performance
138) In approximately two of every three U.S. jobs, the worker’s continued employment depends
almost entirely on the continued goodwill of his or her employer.
139) Employment at will is a written contract established immediately after an employee accepts
a position at a firm.
140) The courts have used ethical considerations to make certain exceptions to the doctrine of at-
will–employment.
141) The courts have made no exceptions to the employment-at–will doctrine.
142) Multinational corporations often use standardized policies for disciplining international
employees.
143) External employee relations comprise the human resource management activities associated
with the movement of employees within the organization.
144) The purpose of an exit interview is to alter behavior that can have a negative impact on
achievement of organizational objectives.
145) Transfers are increasingly necessary for managers who need to learn new skills before
attaining promotions.
146) Many organizations use exit interviews to reduce employee turnover.
147) Phased retirement allows employees to transition from full–time work to retirement in steps
rather than all at one time.
148) What is the difference between a demotion and a promotion? What factors should managers
consider when demoting and promoting employees?
149) What is phased retirement? How does phased retirement benefit both employees and
employers?
150) Define employment at will. Are there legal exceptions to the employment–at–will doctrine?
How can employers protect themselves from wrongful discharge lawsuits?