Human Resource Management, 15e (Martocchio)
Chapter 1 Human Resource Management: An Overview
1) The utilization of individuals to achieve organizational objectives is known as ________.
A) human resource leadership
B) human resource management
C) human resource staffing
D) human resource planning
2) HR professionals only work with ________.
A) other HR professionals
B) only HR specialists
C) all managers throughout the company
D) every person who has applied for employment
3) Human resource management (HRM) is the utilization of individuals to achieve organizational
objectives.
4) Global competition is rarely relevant to the work of HR professionals.
5) What is human resource management? What are the six functional areas of HRM?
6) What is the staffing function of HRM? Identify and discuss what staffing involves.
7) Staffing is the process through which an organization ensures that it always has the proper
number of employees with the appropriate skills in the right jobs, at the right time, to achieve
organizational objectives.
8) The staffing process involves all of the following functions EXCEPT ________.
A) job analysis
B) recruitment
C) product placement
D) selection
9) Lauren is an HR manager at a marketing firm. Which of the following functions is LEAST
likely to be an aspect of Lauren’s job?
A) staffing
B) employee safety
C) product testing
D) employee and labor relations
10) Many HR departments are most likely becoming smaller because ________.
A) federal agencies monitor HR functions
B) HR telecommuting is gaining popularity
C) external groups are performing HR functions
D) there is no way to explain the role of HR professionals as strategic business partners
11) What is the systematic process of determining the skills, duties, and knowledge required for
performing jobs in an organization?
A) strategic planning
B) job enlargement
C) recruitment
D) job analysis
12) The systematic process of matching the internal and external supply of people with job
openings anticipated in the organization over a specified period of time is referred to as
________.
A) HR planning
B) recruitment
C) job analysis
D) performance appraisal
13) The process of attracting individuals on a timely basis, in sufficient numbers, and with
appropriate qualifications, to apply for jobs with an organization is referred to as ________.
A) HR planning
B) selection
C) appraisal
D) recruitment
14) Lyle, an HR specialist at a publishing company, is in the process of choosing from a group of
applicants the individual best suited for an assistant editor position. Lyle is most likely involved
in the function of ________.
A) recruitment
B) HR planning
C) job analysis
D) selection
15) Which HRM function consists of training and development, individual career planning and
development activities, organization development, and performance management and appraisal?
A) management by objectives
B) employee and labor relations
C) organizational development
D) human resource development
16) Connor works as an accountant at Price Waterhouse and is scheduled to meet with his
manager for a formal review and evaluation of his strengths and weaknesses. In which of the
following activities is Connor most likely participating?
A) performance appraisal
B) career development
C) succession planning
D) job analysis
17) Which of the following provides learners with the knowledge and skills needed for their
present jobs?
A) training
B) development
C) career planning
D) succession planning
18) Which of the following involves learning that goes beyond today’s job and has a more long-
term focus?
A) training
B) career planning
C) development
D) organizational development
19) An ongoing process whereby an individual sets career goals and identifies the means to
achieve them is called ________.
A) succession planning
B) career development
C) career planning
D) training
20) According to the U.S. Bureau of Labor Statistics, and a survey conducted by LinkedIn
revealed that today’s employees under the age of 32 will work for approximately ________
companies and will change careers ________ times in their working lives.
A) 3; 3
B) 5; 6
C) 7 to 10; 4
D) 11 to 13; 5
21) A formal approach used by the organization to ensure that people with the proper
qualifications and experiences are available when needed is referred to as ________.
A) career development
B) succession planning
C) career planning
D) performance management
22) Which term refers to the planned and systematic attempt to change an organization and
improve its performance?
A) organization development
B) corporate development
C) performance management
D) organization training
23) Which of the following terms refers to a goal–oriented process that is directed toward
ensuring that organizational processes are in place to maximize the productivity of employees,
teams, and the organization?
A) team strategic management
B) performance management
C) organization development
D) career development
24) Raj, a software engineer, recently met with his manager for a review and evaluation of Raj’s
performance over the last six months. In which of the following did Raj most likely participate?
A) performance management
B) performance appraisal
C) organizational appraisal
D) succession planning
25) What HR tool gives employees the opportunity to capitalize on their strengths and overcome
identified deficiencies?
A) manager self–service
B) employee orientation
C) performance appraisal
D) selection tests
26) Compensation, as described in your text, refers to the ________.
A) total of all rewards provided to employees in return for their services
B) wages individuals receive each pay period
C) wage schedules and wage rates listed in the union contract
D) internal alignment of intrinsic awards
27) All of the following are categories of employee compensation EXCEPT ________.
A) direct financial
B) nonfinancial
C) indirect financial
D) human capital
28) Wages, salaries, and commissions are most likely examples of ________.
A) direct financial compensation
B) indirect financial compensation
C) employment incentives
D) employment benefits
29) Ellen enjoys working at Starbucks because of her interactions with customers and coworkers.
The satisfaction that Ellen feels would best be categorized as ________.
A) emotional health
B) nonfinancial compensation
C) performance satisfaction
D) indirect financial compensation
30) Ben works at a small advertising agency as a graphic artist. Ben enjoys his job because the
company allows employees to have flexible schedules and to telecommute when necessary.
Which of the following best describes this type of employee compensation?
A) indirect financial compensation
B) direct financial compensation
C) nonfinancial compensation
D) required compensation
31) As a public school teacher, Molly has accrued 14 days of sick leave, which is a type of
________ compensation.
A) direct financial
B) indirect financial
C) nonfinancial
D) mandatory
32) What is the primary reason that firms are more attentive to employee safety and health than
they were in the past?
A) federal legislation
B) health care costs
C) labor unions
D) tax benefits
33) What human resource management task involves protecting employees from injuries caused
by work–related accidents?
A) accident prevention
B) injury analysis
C) job analysis
D) safety
34) Healthy and safe employees are more likely to ________.
A) earn managerial promotions
B) request salary increases
C) remain productive
D) join labor unions
35) Approximately half of all employees at ABC Manufacturing are union members. Which of
the following is ABC Manufacturing required by law to do with the labor unions?
A) bargain with them in good faith
B) make concessions to them
C) help them organize activities
D) pay dues for their new members
36) What human resource task pervades all functional areas of human resource management?
A) health and safety
B) development
C) training
D) data analytics
37) Staffing is the process through which an organization ensures that it always has the proper
number of employees with the appropriate skills in the right jobs, at the right time, to achieve the
organization’s objectives.
38) All HRM functional areas are highly interrelated.
39) Human resource planning is the systematic process of determining the skills, duties, and
knowledge required for performing jobs in an organization.
40) Recruitment is the process of attracting qualified individuals and encouraging them to apply
for work with the organization.
41) Human resource development involves training, career planning, organization development,
and performance management.
42) Training primarily focuses on the long-term career needs of employees.
43) Development involves learning that goes beyond an employee’s present job.
44) Career planning is a formal approach used by the organization to ensure that people with the
proper qualifications and experiences are available when needed.
45) Organization development is the planned and systematic attempts to change the organization,
typically to a more behavioral environment.
46) Performance management is a formal system of review and evaluation of individual or team
task performance.
47) Indirect financial compensation is the pay that a person receives in the form of wages,
salaries, commissions, and bonuses.
48) Labor relations requires HR specialists to negotiate with competing businesses for market
share.
49) Today, most firms would prefer having employees belong to unions because the unions
handle health benefits.
50) Employee health and safety are a primary concern for businesses because of numerous
federal and state laws.
51) Human resource data analytics is a traditional HRM function that requires a special
department in most large firms.
52) What is HR data analytics? Why would HR data analytics be important for a firm?
53) Which term refers to the HRM activities associated with the movement of employees within
the organization such as promotions, demotion, termination, and resignation?
A) political party
B) organization
C) internal employee relations
D) PEO
54) Jenny works in the HR department of Southwest Airlines, and she specializes in labor
relations. In which of the following activities would Jenny most likely participate?
A) outsourcing tasks
B) testing job candidates
C) handling collective bargaining
D) monitoring employee safety issues
55) External data gathered through which means can help HR professionals develop strategies
for attracting top talent?
A) hiring patterns and turnover
B) social media outlets
C) demographic information
D) all of the above
56) As an HR manager in charge of staffing for a restaurant chain, John is most likely NOT
responsible for ________.
A) training
B) job analysis
C) recruitment
D) selection
57) Jennifer works in an advisory or staff capacity, working with other managers to help them
deal with human resource matters. Jennifer is most likely employed as a(n) ________.
A) account executive
B) line manager
C) HR management professional
D) project manager
58) The human resource management professional normally operates in what capacity?
A) line
B) production
C) matrix
D) staff
59) The process of hiring an external provider to do the work that was previously done internally
is referred to as ________.
A) broadbanding
B) job enlarging
C) outsourcing
D) onboarding
60) Lee Shultz, the operations manager for Acme Bolts, has just learned that an experienced arc
welder has resigned. He contacts the manager of human resources, Reba Cole, asking her to send
him some qualified welders for him to interview. In this case, ________.
A) Lee is only concerned about accomplishing operations goals
B) Reba is only concerned about accomplishing human resource goals
C) Lee and Reba see organizational goals from the same perspective
D) both are concerned with accomplishing organizational goals, but from different perspectives