49) Steve is enrolled in an online higher education program. Steve must appear for most classes
on a real-time schedule, but he may study through an online portal system. In which type of
program is Steve most likely enrolled?
A) hybrid programs
B) cyber programs
C) online synchronized study
D) asynchronous learning
50) Traci is enrolled in an online higher education program. Traci receives a series of
assignments that need to be completed in a fixed time frame. A system exists that allows Traci to
communicate with her professor and classmates. Traci is most likely enrolled in a(n) ________.
A) hybrid program
B) asynchronous learning program
C) online synchronized study program
D) cyber program
51) A T&D delivery system that takes place away from the production area on equipment that
closely resembles equipment actually used on the job is called the ________.
A) vestibule system
B) role playing method
C) succession planning system
D) behavior modeling program
52) When the vestibule delivery system is used, where does it typically take place?
A) at a video media center
B) on the manufacturing line
C) outside of the production area
D) at a university science laboratory
53) What is the main advantage of using the vestibule system for training and development?
A) models employee behavior
B) reduces employee pressure
C) builds employee teamwork skills
D) allows employees scheduling flexibility
54) Which T&D delivery system utilizes devices or programs to replicate actual job demands?
A) in–basket training centers
B) corporate universities
C) vestibule systems
D) simulators
55) Which of the following LEAST likely explains why it is difficult to implement training and
development programs at many organizations?
A) Managers are typically action-oriented.
B) Qualified trainers are not available.
C) Scheduling poses problems.
D) Records are unavailable.
56) Which of the following enables firms to measure the effectiveness of training and
development programs?
A) recordkeeping
B) broadbanding
C) recruiting
D) onboarding
57) What form of training and development evaluation is a good way to obtain feedback quickly
and inexpensively?
A) benchmarking
B) extent of learning
C) reaction
D) behavioral change
58) Which of the following aspects of training and development is most likely measured with a
pretest-posttest control group?
A) changes in learner behavior
B) objective accomplishment
C) return on investment
D) extent of learning
59) What is the best indicator that a training and development program was worth the
investment?
A) effective recruiting and onboarding
B) long–term behavioral change
C) attentive participants
D) perfect test scores
60) At Lone Star Construction, accident rates have been high over the last six months, so the
owners are providing a training program to employees. The objective of the accident prevention
program is to reduce the number and severity of accidents by 15 percent. The firm will compare
accident rates before and after training in order to measure the success of the program. This is
most likely an example of what level of T&D evaluation?
A) sales commissions
B) mission alignment
C) participant’s opinion
D) accomplishment of T&D objectives
61) When they are considering investments in training programs in today’s global competitive
environment, business executives want to see ________.
A) opinions of employees who participate in training
B) the business effects of learning
C) training metrics compiled by the Bureau of Statistical Research
D) opinions of training experts in the blogosphere
62) Which T&D evaluation method involves monitoring and measuring a firm’s internal
processes, such as operations, and then comparing the data with information from companies that
excel in those areas?
A) return on investment
B) benchmarking
C) onboarding
D) behavioral change
63) Which of the following states: “Employees should receive the training and have the
knowledge necessary to do their jobs”?
A) Workforce Investment Act
B) Job Training Partnership Act
C) International Training Partnership Directive
D) ISO 9001 Quality Assurance Training Standards
64) According to experts, which of the following has had the most significant impact on how
training is conducted?
A) globalization
B) outsourcing
C) internships
D) technology
65) Dan works for a U.S. accounting firm in its Singapore office. Over the weekend, Dan plans
to complete one of the firm’s training courses using his home computer. Which of the following
most likely describes the type of training in which Dan is participating?
A) dynamic training
B) static training
C) just–in–time training
D) reinforcement training
66) In order to be successful, a T&D program needs ________.
A) specialization and standardization
B) top management support
C) prerecorded lectures
D) input from local colleges and universities
67) Which of the following is a primary reason for the problem in finding qualified people for
manufacturing jobs?
A) The skills of reading, writing, and arithmetic are still sufficient.
B) There are few opportunities for learning in-demand technical skills.
C) Outsourcing has caused a generation of young people to doubt the long-term future in
manufacturing jobs.
D) Today’s companies are not interested in hiring workers with technical skills.
68) When determining specific training and development needs for individual employees, a firm
will most likely conduct a task analysis with data gathered from job descriptions and
performance reviews.
69) The case study is a T&D method that permits a person to learn by copying or replicating
behaviors of others to show managers how to handle various situations.
70) In role playing, participants respond to specific problems they may encounter in their jobs by
acting out real–world situations.
71) When participating in role-playing activities for training and development purposes,
employees act as top executives, compete with other groups, and manipulate factors such as price
levels and production volume.
72) On-the-job training (OJT) is an informal approach to training that permits an employee to
learn job tasks by actually performing them.
73) The key to on-the-job training is to transfer knowledge from a highly skilled and experienced
worker to a new employee, while maintaining the productivity of both workers.
74) In-basket training is primarily used to train administrative assistants how to use office
equipment.
75) E-learning is the T&D method for online instruction using technology based methods such as
the Internet.
76) Although apprenticeships were once used to train workers in craft jobs, advancements in
technology have virtually eliminated the need for apprenticeships today.
77) A T&D delivery system provided under the umbrella of the organization is referred to as
online higher education.
78) The use of a corporate university is proactive and strategic rather than reactive and tactical
and can be closely aligned to corporate goals.
79) Interest in online higher education has sharply declined in recent years due to the lack of
academic rigor associated with most programs.
80) Degree plans offered by online universities, such as the University of Phoenix, are limited to
associate’s degrees because of the lack of certification.
81) Hybrid programs permit students to take some classes online and some in a traditional
university setting.
82) With online asynchronized study, students have a series of assignments that need to be
completed in a certain time frame.
83) The main advantage of the vestibule system is that employees can focus on learning the skills
needed for the job without the pressure of having to maintain a specific production level.
84) Using DVDs to train employees is uncommon because so many inexpensive and
technologically advanced training delivery systems are available to businesses.
85) Simulators are training and delivery systems commonly used for training airline pilots.
86) The traditional lecture model of learning is the premise behind the educational success of
social networking.
87) For T&D programs to be successful, top management support is required.
88) Rapidly changing technology plays a significant role in how training and development
programs are delivered to employees.
89) Just-in-time training is training provided anytime, anywhere in the world when it is needed.
90) What is the purpose of a corporate university?
91) Discuss the challenges associated with implementing training and development programs.
92) What is behavior modeling? What tools and delivery systems are available to firms that use
behavior modeling for training and development purposes?
93) How is role playing used as a training and development method? What particular skills can
be taught through role playing?
94) What impact has technology had on training and development programs?
95) What is the initial T&D effort for employees that strive to inform new employees about the
company, the job, and the workgroup?
A) role playing
B) case study
C) orientation
D) videoconferencing
96) Shelley has been hired as a marketing specialist at a large, international firm. On Shelley‘s
first day of work, she attends an orientation session. Which of the following is LEAST likely to
be addressed during Shelley’s orientation program?
A) organizational structure
B) company policies and rules
C) compensation and reward system
D) daily and weekly task requirements
97) What is the primary purpose of including a socialization program during orientation?
A) explaining employee benefits options
B) reducing anxiety of new employees
C) providing management training
D) initiating team projects
98) All of the following are reasons for the use of peers during orientation EXCEPT for their
________.
A) accessibility
B) empathy
C) experience
D) benchmarking
99) Which of the following is NOT an HR companywide training initiative on HR-related
matters?
A) accounting practice audits
B) equal employment opportunity compliance
C) onboarding
D) diversity
100) Effective employee onboarding efforts that span several weeks rather than a day or two are
most like ________.
A) apprenticeship training
B) classroom instruction
C) just–in–time training
D) learning organization
101) During orientation, employees typically learn about the firm and how their job fits into the
firm’s organizational structure and goals.