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Human Resource Management, 15e (Martocchio)
Chapter 8 Training and Development
1) The heart of a continuous effort designed to improve employee competency and
organizational performance is referred to as ________.
A) succession planning
B) organizational planning
C) training and development
D) communicating and integrating
2) The primary purpose of training is to ________.
A) modify inappropriate behaviors
B) offer feedback about job performance
C) provide job-related knowledge and skills
D) supplement high school and college courses
3) Showing a worker how to operate a bulldozer or an administrative assistant how to schedule
appointments are examples of ________.
A) training
B) development
C) morale improvement
D) behavioral development
4) Learning that looks beyond today's job and has a more long-term focus is referred to as
________.
A) training
B) instruction
C) development
D) orientation
5) All of the following are most likely strategic benefits of training and development EXCEPT
________.
A) increased morale
B) higher retention rate
C) more employee satisfaction
D) improved orientation programs
6) What is the primary goal of training and development?
A) improved performance
B) federal compliance
C) efficient orientation
D) behavioral modification
7) Chelsea Paper Products is a large manufacturer that employs nearly 800 workers. Executives
at the company are interested in implementing a training and development program in order to
improve employee competencies and enhance the firm's overall performance. Which of the
following most likely supports the plan to establish a training and development program at
Chelsea?
A) Firms of similar size typically provide mentors to new employees.
B) The firm has consistently had a high turnover rate in all departments.
C) The firm's new CEO established a T&D program at a previous firm.
D) Other firms in the paper industry are implementing T&D programs.
8) What is the first step in the training and development process?
A) determine specific T&D needs
B) establish specific T&D objectives
C) select training methods
D) select appropriate media
9) Training and development (T&D) is the heart of a continuous effort designed to improve
employee competency and organizational performance.
10) Development provides learners with the knowledge and skills needed for their present jobs.
11) Showing a worker how to operate a lathe or a supervisor how to schedule daily production
are examples of development.
12) What are the steps in the training and development process? Why is implementing a training
and development program frequently difficult?
13) In a brief essay, contrast the goals of training and development with those of organization
development.
14) All of the following are analyses used to determine training and development needs
EXCEPT a(n) ________.
A) organizational analysis
B) consumer analysis
C) person analysis
D) task analysis
15) Suzanne, an HR specialist, is assessing training and development needs at her firm by
reviewing job descriptions. Which type of analysis is Suzanne most likely conducting?
A) task analysis
B) person analysis
C) performance analysis
D) organizational analysis
16) Medco Pharmaceuticals uses a number of methods for accommodating differing styles to its
workforce. Which of the following terms best describes Medco's training program?
A) blended training
B) combined training
C) traditional training
D) outsourced training
17) All of the following are types of training needs assessment EXCEPT for ________.
A) reaction analysis
B) organizational analysis
C) task analysis
D) person analysis
18) Organizational analysis is most closely related to ________.
A) the interrelationship between positions
B) a learning organization ethic
C) the interrelationship between jobs
D) a firm's strategic mission, goals, and corporate plans
19) All of the following are likely outcomes of team building EXCEPT ________.
A) improving employee morale
B) providing survey feedback
C) increasing profitability
D) retaining employees
20) What is the T&D delivery system for online instruction?
A) e-learning
B) internships
C) role playing
D) programmed instruction
21) Increasingly, companies are partnering with highly recognized universities that offer
________.
A) classroom-based instruction
B) massive open online courses (MOOCs)
C) corporate university courses
D) simulations
22) Which of the following is NOT true as it regards on-site, instructor-led training?
A) The classroom setting is easily replicated online.
B) The instructor may deliver a great deal of information in a relatively short time.
C) A charismatic instructor may excite the students to want to learn.
D) The classroom setting allows for real-time discussion.
23) A takeoff on e-learning is the ________ that uses a Web-based platform to deliver live,
instructor-led training to geographically dispersed learners.
A) computer-based training
B) virtual instructions
C) live virtual classroom
D) programmed instruction
24) What is the primary reason that firms use e-learning?
A) employee requests
B) cost savings
C) recruitment
D) ease of use
25) On which T&D method does the U.S. Coast Guard rely?
A) cross-training
B) on-the-job training
C) apprenticeship training
D) team coordination training
26) With the case study method of training and development, students would most likely be
expected to ________.
A) research the finances of firms
B) twitter about hiring decisions
C) interview organizational leaders
D) provide computer-assisted instruction
27) A T&D method which permits a person to learn by copying or replicating behaviors of others
to show managers how to handle various situations is called ________.
A) sensitivity training
B) role playing
C) behavior modeling
D) computer assisted instruction
28) Which of the following is a social networking learning tool associated with behavior
modeling?
A) role playing
B) e-learning
C) blogging
D) spamming
29) At ABC Manufacturing, which of the following tasks is LEAST likely to be taught through
the behavior modeling method?
A) conducting performance appraisal reviews
B) handling discrimination complaints
C) improving safety habits
D) writing memos
30) Employees at Maxwell Enterprises are participating in a training and development program.
Participants are required to respond to specific problems they may encounter in their jobs by
acting out real-world situations. Which type of T&D method is the firm most likely using?
A) coaching
B) job enlarging
C) role playing
D) job rotating
31) Ben is a supervisor at a candle manufacturing plan. Absenteeism is high and often disrupts
production goals. Which T&D method would most likely be used to help Ben ensure that
production goals are met?
A) on-the job training
B) cross-training
C) apprenticeship
D) team coordination training
32) Which T&D method is frequently used by restaurant chains to train servers in handling
difficult situations, such as angry customers?
A) role playing
B) internships
C) business games
D) vestibule training
33) What T&D method permits participants to assume roles such as president, controller, or
marketing vice president of two or more similar hypothetical organizations and compete against
each other by manipulating selected factors in a particular business situation?
A) business games
B) programmed instructions
C) vestibule training
D) on-the-job training
34) What T&D method asks participants to manage email messages, memoranda, reports, and
telephone messages?
A) in-basket training
B) role playing
C) behavior modeling
D) case study
35) Which informal T&D method involves transferring knowledge from an experienced worker
to a new employee?
A) business games
B) role playing
C) on-the-job training
D) classroom lecture
36) As an informal T&D method, ________ permits an employee to learn job tasks by actually
performing them.
A) coaching
B) on-the-job training
C) mentoring
D) in-basket training
37) Which training method combines classroom instruction with on-the-job training?
A) apprenticeship training
B) vestibule training
C) role playing
D) job rotation
38) Joseph has recently been hired by a plumbing company. Which training method will most
likely be used to train Joseph?
A) apprenticeship training
B) vestibule training
C) role playing
D) internship
39) Which of the following refers to a T&D delivery system provided under the umbrella of a
firm?
A) training cooperative
B) universal training
C) corporate university
D) learning organization
40) The example of Hamburger University was used in your text as an example of what type of
T&D delivery system?
A) corporate university
B) community colleges
C) online higher education
D) vestibule system
41) For most firms, what is the primary reason for establishing corporate universities?
A) aligning with educational institutions
B) creating organizational change
C) providing e-learning for expatriates
D) offering degrees to employees
42) A key element of success in online higher education is ________.
A) a high score on the Graduate Record Exam
B) government scholarships
C) a brand new computer
D) discipline
43) Historically, what has been the primary delivery system for training professional, technical,
and management employees?
A) community colleges
B) corporate universities
C) universities and colleges
D) vestibule systems
44) All of the following are characteristics of community colleges EXCEPT ________.
A) offering associate-degree programs
B) requiring corporate scholarships
C) providing vocational training
D) receiving public funding
45) Ramon is enrolled in a formal degree program that is delivered entirely through the Internet.
Which term best describes Ramon's degree program?
A) webinar
B) simulator
C) network career site
D) online higher education
46) Janice, a supervisor in a major department store, is considering enrolling at the University of
Phoenix to earn an MBA after researching other online higher education programs. Which of the
following is Janice LEAST likely to experience if she enrolls at the University of Phoenix?
A) variety of learning opportunities
B) simplified coursework
C) cost and time savings
D) flexible scheduling
47) Regarding online higher education, all of the following are true EXCEPT ________.
A) skepticism regarding the quality of online degrees is at an all-time high
B) employees can attend class at lunchtime, during the day, or in the evening
C) it saves employees time because they don't have to commute to school
D) it increases the range of learning opportunities for employees
48) Lizzie is enrolled in an online higher education program. She may take some classes online
and some in a traditional university setting. In which type of program is Lizzie most likely
enrolled?
A) virtual instruction program
B) online synchronized study
C) asynchronous learning
D) hybrid program
