124) A process in which older workers learn from younger workers is known as reverse
________.
A) coaching
B) development
C) training
D) mentoring
125) Jason has worked for Allstate Insurance as an IT specialist since graduating from college
two years ago. George is an upper level manager who has worked for Allstate for twenty years.
Jason and George have been paired so that George can learn more about social networking and
text messaging from Jason. Which of the following best describes this program?
A) job sharing
B) strategic planning
C) reverse mentoring
D) succession planning
126) Firms most likely implement reverse mentoring programs to ________.
A) discourage the retirement of experienced managers
B) provide job rotation opportunities for minorities
C) help older employees learn from younger ones
D) address federal hiring requirements
127) Improving performance is the primary focus of mentoring.
128) Mentoring is an approach to advising, coaching, and nurturing, for creating a practical
relationship to enhance individual career, personal, and professional growth and development.
129) Since e-mentoring fails to yield positive outcomes, most firms choose to continue using the
traditional mentoring techniques.
130) Reverse mentoring is a process in which the older employees learn from the younger ones.
131) The planned and systematic attempt to change the organization, typically to a more
behavioral environment is referred to as ________.
A) management development
B) vestibule system training
C) organization development
D) on-demand training
132) Organization development is primarily a planned and systematic attempt to ________.
A) strengthen industry standards
B) change the corporate culture
C) diversify management
D) train new recruits
133) Organization development is implemented to change which of the following?
A) individual employees
B) an entire company
C) a single department
D) quality circles
134) Which of the following is NOT an organization development intervention?
A) quality circles
B) survey feedback
C) team building
D) job enlargement
135) Collecting data from an organization unit through the use of questionnaires and interviews
is known as ________.
A) team building
B) quality circles
C) job enrichment
D) survey feedback
136) Groups of employees who voluntarily meet regularly with their supervisors to identify
production problems and recommend solutions are referred to as ________.
A) free agents
B) quality circles
C) niche sites
D) workgroups
137) Which term refers to a conscious effort to develop effective workgroups throughout the
organization?
A) benchmarking
B) behavior modeling
C) succession planning
D) team building
138) Horton Consulting is considering investing in a video conferencing system. How would the
firm primarily benefit from such a system?
A) saving time and money traveling to meetings
B) eliminating the need for costly software upgrades
C) minimizing the time it takes to train employees
D) providing variety to employees through job rotation
139) Organizational development consists of all learning experiences provided by an
organization resulting in an upgrading of skills and knowledge required in current and future
managerial positions.
140) Quality circles are groups of employees who voluntarily meet regularly with their
supervisors to discuss their problems, investigate causes, recommend solutions, and take
corrective action when authorized to do so.
141) Orientation is the organization development method of basing change efforts on the
systematic collection and measurement of subordinate’s attitudes through anonymous
questionnaires.
142) Team building is a conscious effort to develop effective workgroups and cooperative skills
throughout the organization.
143) Firms that recognize the critical importance of continuous performance-related training and
development and take appropriate action are known as ________ organizations.
A) international
B) profitable
C) strategic
D) learning
144) Which of the following is LEAST likely to characterize a learning organization?
A) providing a supportive learning environment
B) offering specific learning processes and practices
C) supporting and reinforcing learning through leadership
D) requiring frequent examinations to ensure quick and accurate learning
145) Firms listed in the “100 Best Companies to Work for in America” typically emphasize
________.
A) learning and growth opportunities
B) stock options
C) bonuses and benefits
D) piecework
146) Although training and development has been shown to improve employee morale and job
satisfaction, training and development has no effect on recruitment.
147) Learning organizations reward employees with enriching jobs, promotions, and
compensation, and they typically attract high-quality workers who seek training and
development programs.
148) Learning organization moves beyond delivering tactical training projects to initiating
learning programs aligned with strategic corporate goals.
149) Exercises provide an excellent analogy to the workplace and provide an outstanding means
for developing teamwork.
150) Describe how team building is being utilized to develop effective workgroups.