Business Communication: In Person, In Print, Online 9th Edition

ISBN 13
978-1285187044
ISBN 10
1285187040
Authors
Amy Newman
has exam prep Exam Prep  has homework help Homework Help
54 documents found.
669810
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Business Communication Chapter 1 Homework Hotels America Located Downtown Boston This 
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 1 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 1 Homework Joanna Do Looks Impatient Times With Exaggerated
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Business Communication: In Person, In Print, Online INSTRUCTORS GUIDE Chapter 1 Understanding Business Communication To avoid legal consequences of communication,
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 10 Homework Business Reports Typically Are Written In Direct Style
Business Communication: In Person, In Print, Online INSTRUCTORS GUIDE Chapter 10 Writing the Report The writing style of the reports typically is objective. All sources need to be documented accurately and ethically, without omissions. In addition to the three steps of revising, reports should be proofread and
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 11 Homework See Which Items Were Included Their Outline
Business Communication: In Person, In Print, Online INSTRUCTORS GUIDE Chapter 11 Oral Presentation Visual elements support a message, add clarity, engage the audience, and help interpret data in the presentation. Presentations are best delivered with an enhanced conversational tone and appropriate gestures. Good practice and preparation for
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 12 Homework Encourage Students Make Changes That They Are
Business Communication: In Person, In Print, Online INSTRUCTORS GUIDE Chapter 12 Employment Communication When interviewed, job candidates should prepare in advance by researching the company and practicing different types of interviewsparticularly behavioral interviews. Candidates should prepare to follow up throughout the selection process. After the interview, the candidate
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 2 Homework Encourage Students Evaluate The Amount Feedback 
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 2 Homework Uses Descriptive Talking Headings Each Page
16 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 16 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 3 Homework You May Want Encourage Students Exaggerate More
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 4 Homework CEO You Write Blog Post Your Investor
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 5 Homework Inside The One Touch Power Moonroof With Tilt
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 13 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website,
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 5 Homework Refer The Story Fixing Typos Online Reviews
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 6 Homework Write Email Employees About New Security 
Business Communication: In Person, In Print, Online INSTRUCTORS GUIDE Chapter 6 Neutral and Positive Messages promptly and directly address all the questions asked and implied. The same approach is used for goodwill messages composed to express congratulations, appreciation, or sympathy. Social media response guidelines tell us whether and
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 7 Homework I’m Asking You Start Small Just Prove
Business Communication: In Person, In Print, Online INSTRUCTORS GUIDE Chapter 7 Persuasive Messages Sales letters should have a central selling theme and an explanation of reader benefits. Complaint letters and negative reviews are effective when the writer uses an appropriate tone and sufficient evidence. When responding to negative
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Business Communication Chapter 8 Homework Bad News Messages Also The Book Show Several
Business Communication: In Person, In Print, Online INSTRUCTORS GUIDE Chapter 8 Bad-News Messages Tact and sufficient reasoning are important when rejecting an idea. Refusals of a favor are direct and clear. Refusals of customer requests demonstrate respect for the reader and typically use the indirect plan. When
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 8 Homework When The News Has Little Effect The
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 12 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website,
Business Communication: In Person-- In Print-- Online 9th Edition
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Business Communication Chapter 9 Homework Students Should Learn Evaluate Their Resources 
Business Communication: In Person, In Print, Online INSTRUCTORS GUIDE Chapter 9 Planning the Report and Managing Data Surveys usually are designed as primary data sources and may be necessary when secondary sources for a report do not exist. Visual displays of quantitative information help a reader understand data.
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Chapter 1 One Major Problem That Managers Tend Simply Assume
ANSWER: cPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.1.5 - 1.5NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.1 - PurposeTOPICS: Ethics and CommunicationOTHER: Bloom's KnowledgeBloom's: Knowledge ANSWER: cPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.1.5 - 1.5NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
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Chapter 1 Out Sourced Answer Points Difficulty Learning Objectives National Standards State 
ANSWER: ePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.1.1 - 1.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.1 - PurposeTOPICS: The Components of CommunicationOTHER: Bloom's: Knowledge ANSWER: ePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.1.1 - 1.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
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Chapter 1 States Bus Prog Communication United States Disc1 Purpose The Components
ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.1.3 - 1.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.1 - PurposeTOPICS: Communication Media ChoicesOTHER: Bloom's: Knowledge ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.1.3 - 1.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.1
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Chapter 10 Long Reports May Also Require A Title Page, Cover Note
ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.10.1 - 10.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.10 - Rhetorical ConsiderationsTOPICS: Planning the ReportOTHER: Bloom's: Knowledge ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.10.1 - 10.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
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Chapter 10 Time Sequence, Or Chronological Order, Helps You
ANSWER: cPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.10.5 - 10.5NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.10 - Rhetorical ConsiderationsTOPICS: Refining Your DraftOTHER: Bloom's: Knowledge ANSWER: cPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.10.5 - 10.5NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
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Chapter 10 When Revising Your Draft For Style You Shoulda
ANSWER: aPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.10.1 - 10.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.10 - Rhetorical ConsiderationsTOPICS: Planning the ReportOTHER: Bloom's: Knowledge ANSWER: aPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.10.1 - 10.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
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Chapter 11 Reading Your Speech Is Not Recommended Because
ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.11.2 - 11.2NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.11 - Rhetorical ConsiderationsTOPICS: Organizing the PresentationOTHER: Bloom's: Knowledge ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.11.2 - 11.2NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
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Chapter 11 The Major Criterion For Making Assignments What Division
ANSWER: dPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.11.4 - 11.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.11 - Rhetorical ConsiderationsTOPICS: Developing Visual Support for Business PresentationsOTHER: Bloom's: Knowledge ANSWER: dPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.11.4 - 11.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States
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Chapter 11 Use Frequent Preview, Summary, Transition, And Repetition
ANSWER: ePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.11.4 - 11.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.11 - Rhetorical ConsiderationsTOPICS: Developing Visual Support for Business PresentationsOTHER: Bloom's: Knowledge ANSWER: ePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.11.4 - 11.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States
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Chapter 11 You Can Adapt Your Talk Based Nonverbal
ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.11.5 - 11.5NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.11 - Rhetorical ConsiderationsTOPICS: Practicing and Delivering the PresentationOTHER: Bloom's: Knowledge ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.11.5 - 11.5NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States -
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Chapter 12 Communication State Standards United States Disc 12 Purpose
ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.12.3 - 12.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.12 - PurposeTOPICS: Conducting Yourself During the InterviewOTHER: Bloom's: Knowledge ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.12.3 - 12.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK
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Chapter 12 Use Different Typefaces In One Or Two Sizes Including Bullets And
ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.12.1 - 12.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.12 - PurposeTOPICS: PreparingYourRsumOTHER: Bloom's: Knowledge ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.12.1 - 12.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.12 - PurposeTOPICS:
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Chapter 12 Which Of The Following Is Not An Appropriate Way
ANSWER: cPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.12.2 - 12.2NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.12 - PurposeTOPICS: Writing Cover Letters and Inquiry EmailsOTHER: Bloom's: Knowledge ANSWER: cPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.12.2 - 12.2NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States -
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Chapter 12 You Should Avoid Using Any Data That Could Become Grounds For A
ANSWER: A job objective is a short summary of your expertise and career interests. Recruitersreview objectives so they'll know where you might fit into the organization. Theobjective should be specific and personalized. Vague objectives are weak.POINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.12.1 - 12.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS:
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Chapter 2 Groups Should Discourage Debate About Work Issues Because This
ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.2.4 - 2.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.2 - TeamworkTOPICS: Diversity within the United StatesOTHER: Bloom's: Knowledge ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.2.4 - 2.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK
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Chapter 2 Some Asian Americans Prefer Identified Their Country
ANSWER: cPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.2.2 - 2.2NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.2 - TeamworkTOPICS: Collaboration on Team Writing ProjectsOTHER: Bloom's: Knowledge ANSWER: cPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.2.2 - 2.2NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK
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Chapter 2 Stating The Truth Is More Tactful Than Stretching The
ANSWER: dPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.2.3 - 2.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.2 - TeamworkTOPICS: Intercultural CommunicationOTHER: Bloom's: Knowledge ANSWER: dPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.2.3 - 2.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.2 -
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Chapter 3 Allowing A Few Moments Of Silence In A Conversation
ANSWER: bPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.3.1 - 3.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.3 - AudienceTOPICS: Nonverbal CommunicationOTHER: Bloom's: Knowledge ANSWER: bPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.3.1 - 3.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.3 -
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Chapter 3 Distance From Feet On Which Most Formal
ANSWER: ePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.3.4 - 3.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.3 - AudienceTOPICS: Communicating by Voice and Text MessagingOTHER: Bloom's: Knowledge ANSWER: ePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.3.4 - 3.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States -
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Chapter 3 Individuals From London Or The United States Are Likely
ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.3.3 - 3.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.3 - AudienceTOPICS: Use Social Media to Build Business RelationshipsOTHER: Bloom's: Knowledge ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.3.3 - 3.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States
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Chapter 4 For Example You Are Proposing New Customer Service
ANSWER: aPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.4.5 - 4.5NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.4 - Rhetorical ConsiderationsTOPICS: ProofreadingOTHER: Bloom's: Knowledge ANSWER: aPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.4.5 - 4.5NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.4 -
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Chapter 4 If You Do Not Know How Much Your Readers Know About A Topic
ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.4.1 - 4.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.4 - Rhetorical ConsiderationsTOPICS: Audience AnalysisOTHER: Bloom's: Knowledge ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.4.1 - 4.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.4
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Chapter 4 Knowledge 71 Effective Strategy For Treating Writers Block
ANSWER: cPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.4.2 - 4.2NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.4 - Rhetorical ConsiderationsTOPICS: PlanningOTHER: Bloom's: Knowledge ANSWER: cPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.4.2 - 4.2NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.4 -
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Chapter 5 Answer True Points Difficulty Easy Learning Objectives
ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.5.3 - 5.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.5 - Rhetorical ConsiderationsTOPICS: Developing Logical ParagraphsOTHER: Bloom's: Knowledge ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.5.3 - 5.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
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Chapter 5 Elements Of Written Communication Such As Spelling
ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.5.1 - 5.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.5 - Rhetorical ConsiderationsTOPICS: What do We Mean by Style?OTHER: Bloom's: Knowledge ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.5.1 - 5.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States
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Chapter 5 Other Blooms Knowledge 156 You Use Too
ANSWER: bPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.5.4 - 5.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.5 - Rhetorical ConsiderationsTOPICS: Creating an Appropriate ToneOTHER: Bloom's: Knowledge ANSWER: bPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.5.4 - 5.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK
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Chapter 5 The Customer Complaint Pertaining The Recent Standards
ANSWER: bPOINTS: 1DIFFICULTY: ModerateLEARNING OBJECTIVES: BCIP.NEWM.13.5.1 - 5.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.5 - Rhetorical ConsiderationsTOPICS: Choosing the Right WordsOTHER: Bloom's: Knowledge ANSWER: bPOINTS: 1DIFFICULTY: ModerateLEARNING OBJECTIVES: BCIP.NEWM.13.5.1 - 5.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK
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Chapter 5 Writers Avoid Clichés Because They Lack Freshness
ANSWER: When a person leaves out vital information, the message is not accurate. The receiverdoes not have all the information needed to make an intelligent, accurate decision.Furthermore, accuracy is affected by shades of the meaning that result from wordchoices. For example, the word disaster may be an inaccurate synonym for
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Chapter 6 Include Answers Both Implied And Stated Questions
ANSWER: bPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.6.1 - 6.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.6 - AudienceTOPICS: Organizing a Neutral MessageOTHER: Bloom's: Knowledge ANSWER: bPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.6.1 - 6.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
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Chapter 6 Mention The Writer’s Name And Thank Him Or Her By Name
ANSWER: bPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.6.3 - 6.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.6 - AudienceTOPICS: Composing Goodwill MessagesOTHER: Bloom's: Knowledge ANSWER: bPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.6.3 - 6.3NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.6
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Chapter 6 True False Answer False Points Difficulty Easy
ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.6.1 - 6.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.6 - AudienceTOPICS: Planning a Neutral or Positive MessageOTHER: Bloom's: Knowledge ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.6.1 - 6.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States -
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Chapter 7 Dont Delay Smart Shoppers Know That Time
ANSWER: dPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.7.2 - 7.2NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.7 - AudienceTOPICS: Writing a Short Persuasive MessageOTHER: Bloom's: Knowledge ANSWER: dPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.7.2 - 7.2NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK
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Chapter 7 When Addressing Obstacles In A Persuasive Request
ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.7.1 - 7.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.7 - AudienceTOPICS: Planning Persuasive MessagesOTHER: Bloom's: Knowledge ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.7.1 - 7.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.7
Business Communication: In Person-- In Print-- Online 9th Edition
667596
Exam Prep
Chapter 8 Answer Points Difficulty Easy Learning Objectives 
ANSWER: dPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.8.1 - 8.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.8 - AudienceTOPICS: Planning the Bad-News MessageOTHER: Bloom's: Knowledge ANSWER: dPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.8.1 - 8.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
Business Communication: In Person-- In Print-- Online 9th Edition
667595
Exam Prep
Chapter 8 Consider Using A Buffer When Writing A Bad-news Message
ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.8.1 - 8.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.8 - AudienceTOPICS: Planning the Bad-News MessageOTHER: Bloom's: Knowledge ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.8.1 - 8.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
Business Communication: In Person-- In Print-- Online 9th Edition
667599
Exam Prep
Chapter 9 A Line Chart To Show The Year-to-year Change In
ANSWER: bPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.9.4 - 9.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.9 - Theory ApplicationTOPICS: Displaying Quantitative InformationOTHER: Bloom's: Knowledge ANSWER: bPOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.9.4 - 9.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
Business Communication: In Person-- In Print-- Online 9th Edition
667597
Exam Prep
Chapter 9 Reports Travel Upward, Downward, And Laterally Within The Organization
ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.9.1 - 9.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.9 - Theory ApplicationTOPICS: Who Reads and Writes ReportsOTHER: Bloom's: Knowledge ANSWER: FalsePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.9.1 - 9.1NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States -
Business Communication: In Person-- In Print-- Online 9th Edition
667598
Exam Prep
Chapter 9 The Report Must Provide The Information That Managers Need To
ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.9.4 - 9.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK - DISC.9 - Theory ApplicationTOPICS: Displaying Quantitative InformationOTHER: Bloom's: Knowledge ANSWER: TruePOINTS: 1DIFFICULTY: EasyLEARNING OBJECTIVES: BCIP.NEWM.13.9.4 - 9.4NATIONAL STANDARDS: United States - BUSPROG: - CommunicationSTATE STANDARDS: United States - AK -
Business Communication: In Person-- In Print-- Online 9th Edition

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