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Business Communication Chapter 1 Homework Hotels America Located Downtown Boston This
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Note Welcome and Overview In addition to the Instructor’s Guides for the book, you have Guides and PowerPoint slides for each of the six The Instructor’s Guide (IG) for each book […]
Business Communication Chapter 1 Homework Joanna Do Looks Impatient Times With Exaggerated
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 1 Understanding Business Communication […]
Business Communication Chapter 10 Homework Business reports typically are written in direct style
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 10 Writing the Report Overview Business reports typically are written in direct style, with clear and parallel headings and subheadings. Reports may be formatted as primarily text or as text […]
Business Communication Chapter 11 Homework See Which Items Were Included Their Outline
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 11 Oral Presentation Overview The purpose and audience will determine the form and delivery method of a presentation. The presentation structure includes the opening, the body, and the closing—all clear, […]
Business Communication Chapter 12 Homework Encourage Students Make Changes That They Are
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 12 Employment Communication Overview Résumés describe skills and experiences necessary for the job and usually follow a chronological format. Cover letters elaborate on the most important information and reveal the […]
Business Communication Chapter 2 Homework Encourage Students Evaluate The Amount Feedback
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 2 Team and Intercultural Communication Intercultural communication is an essential part of international business. Challenges of intercultural communication are not limited to language differences. Other cultural variables—perceptions of context, time […]
Business Communication Chapter 2 Homework Uses Descriptive Talking Headings Each Page
Grading Report for Team Consulting Presentation MIDDLE • Message delivers value: scope, depth, insight • Key topics/divisions are clear and logical • Recommendations are relevant to the client’s business • Concrete support follows each key point: ⎯ Examples, narratives, and/or […]
Business Communication Chapter 3 Homework You May Want Encourage Students Exaggerate More
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 3 Interpersonal Communication Skills Companies listen to customers and employees online via social media. Although they can build relationships online, companies must be mindful of customers’ expectations and potential pitfalls […]
Business Communication Chapter 4 Homework CEO You Write Blog Post Your Investor
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 4 The Writing Process The first draft is written without much work on style, correctness, or format, which are addressed in the process of revising the message. The final stage […]
Business Communication Chapter 5 Homework Inside The One touch Power Moonroof With Tilt
6. Use simple language: A sample revision follows. The lucky girl was thrilled when her famous fashion employer chose her to represent its high–end clothing line. Although she had a summer internship in the design department, she always wanted to […]
Business Communication Chapter 5 Homework Refer The Story Fixing Typos Online Reviews
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 5 Revising Your Writing Different sentences are useful for different purposes, and sentence variety conveys a more sophisticated style. Paragraphs should be unified and coherent. A reader–focused tone —positive and […]
Business Communication Chapter 6 Homework Write Email Employees About New Security
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 6 Neutral and Positive Messages Overview Neutral and positive messages typically are written in clear language using the direct organizational plan. Similarly, replies are written • Respond to a neutral […]
Business Communication Chapter 7 Homework I’m Asking You Start Small Just Prove
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 7 Persuasive Messages Overview Writing a successful persuasive message requires an audience analysis and a combination of credibility, emotional appeal, and logical arguments. • Write a short persuasive message. • […]
Business Communication Chapter 8 Homework Bad news Messages Also The Book Show Several
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 8 Bad-News Messages Overview Bad-news messages are written to convey negative news clearly and to preserve goodwill with the reader. When planning a bad-news message, effective communicators consider the communication […]
Business Communication Chapter 8 Homework When The News Has Little Effect The
5. Send an email rejecting an idea for online ordering. Students may write short emails in response to this suggestion, which doesn’t display much thought or provide any support for the idea. Students may invent whatever reason they would like, […]
Business Communication Chapter 9 Homework Students Should Learn Evaluate Their Resources
Business Communication: In Person, In Print, Online INSTRUCTOR’S GUIDE Chapter 9 Planning the Report and Managing Data Overview Data sources are selected by their relevance and accuracy; generally, library searches are better than broad Internet searches to find sources for […]
Chapter 1 One Major Problem That Managers tend Simply Assume
88. The triple bottom line includes all of the following except: a. people b. profit c. purpose d. planet e. none of these ANSWER: b POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.1.5 – 1.5 NATIONAL STANDARDS: United States – BUSPROG: […]
Chapter 1 Out sourced answer points difficulty learning Objectives national Standards state
58. As a sender, you are encoding when you a. select the medium for transmitting a verbal or nonverbal message. b. eliminate noise out of an incoming communication need c. notice and interpret an external or internal communication need d. […]
Chapter 1 States Bus prog Communication united States Disc1 Purpose the Components
1. Employees prefer to receive bad news through the personal medium of email. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.1.1 – 1.1 NATIONAL STANDARDS: United States – BUSPROG: – Communication STATE STANDARDS: United States […]
Chapter 10 Long reports may also require a title page, cover note
1. Decision makers may prefer shorter documents as time-saving devices. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.10.1 – 10.1 NATIONAL STANDARDS: United States – BUSPROG: – Communication STATE STANDARDS: United States – AK – […]
Chapter 10 Time sequence, or chronological order, helps you
93. Revising for style involves all of the following except a. ensuring that you have used nondiscriminatory language. b. checking to see that you have used a variety of sentence types. c. ensuring that you have not included extraneous information. […]
Chapter 10 When revising your draft for style you shoulda
59. Most business reports use the (Presenting Conclusions and Recommendations) a. Direct Organizational Plan b. Indirect Organizational Plan c. Structure Plan d. Clustering Plan ANSWER: c POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.10.1 – 10.1 NATIONAL STANDARDS: United States – […]
Chapter 11 Reading your speech is not recommended because
1. For direct-plan presentations, you should make sure your main point is right up front. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.11.1 – 11.1 NATIONAL STANDARDS: United States – BUSPROG: – Communication STATE STANDARDS: […]
Chapter 11 The Major criterion For Making Assignments What Division
130. For direct-plan presentations you must a. make an outline. b. give your main point in the first paragraph. c. give your main point in the summary. d. organize your conclusion to repeat the major points. ANSWER: a POINTS: 1 […]
Chapter 11 Use frequent preview, summary, transition, and repetition
106. Which of the following is not something you can do to minimize or avoid problems during a presentation? a. Number slides or transparencies so you can reorder them if needed. b. Keep an extra bulb handy in case the […]
Chapter 11 You Can Adapt Your Talk Based Nonverbal
61. When practicing the presentation use appropriate language, voice qualities, gestures, and good posture. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.11.5 – 11.5 NATIONAL STANDARDS: United States – BUSPROG: – Communication STATE STANDARDS: United […]
Chapter 12 Communication State Standards United States Disc 12 Purpose
61. When answering a question during a group interview, focus on the person who asked the question. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.12.3 – 12.3 NATIONAL STANDARDS: United States – BUSPROG: – Communication […]
Chapter 12 Use different typefaces in one or two sizes including bullets and
1. Yourrésuméshouldsummarizeyourworkhistoryandqualificationsforajob. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.12.1 – 12.1 NATIONAL STANDARDS: United States – BUSPROG: – Communication STATE STANDARDS: United States – AK – DISC.12 – Purpose TOPICS: PreparingYourRésumé OTHER: Bloom’s: Knowledge […]
Chapter 12 Which of the following is not an appropriate way
121. You should use the body of your job-application letter to a. reiterateyourworkexperienceasdetailedinyourrésumé. b. referthereadertotheenclosedrésuméandaskforaninterview. c. emphasizeyourstrongestqualificationswithoutrepeatingtherésumé. d. motivatethereadertoofferyouaninterviewonthebasisofyourrésumé. ANSWER: b POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.12.2 – 12.2 NATIONAL STANDARDS: United States – BUSPROG: – Communication STATE STANDARDS: […]
Chapter 12 You should avoid using any data that could become grounds for a
154. Why should you include a job objective and what guidelines should you follow in writing one? ANSWER: The education section should list the degree conferred (or about to be conferred), the name of the institution and its location, your […]
Chapter 2 Groups should discourage debate about work issues because this
1. An inclusive work environment is one that ensures employees can reach their full potential within a company. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.2.1 – 2.1 NATIONAL STANDARDS: United States – BUSPROG: – […]
Chapter 2 Some Asian Americans Prefer Identified Their Country
58. A common problem of team writing is a. sloppy format. b. lack of organization. c. multiple voices. d. lack of detail. e. excessive informality. ANSWER: a POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.2.2 – 2.2 NATIONAL STANDARDS: United States […]
Chapter 2 Stating the truth is more tactful than stretching the
91. The concept of “saving face” means a. retaining control of a situation. b. assigning appropriate blame or fault-finding. c. preventing future problems. d. avoiding public shame or embarrassment. e. recognizing subtle signs of hostility. ANSWER: e POINTS: 1 DIFFICULTY: […]
Chapter 3 Allowing a few moments of silence in a conversation
58. If your supervisors pat you on the back from time to time, they are entering your ____ zone. a. personal b. intimate c. public d. social e. ethnic ANSWER: c POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.3.1 – 3.1 […]
Chapter 3 Distance From Feet On Which Most Formal
88. Which of the following is not a generally true statement about VoIP? a. It may save the company money. b. Video may enhance your communication. c. Keeping your own image on the screen can give you valuable feedback. d. […]
Chapter 3 Individuals from London or the United States are likely
1. When customers are listened to online, they are more likely to contribute to company social media sites. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.3.1 – 3.1 NATIONAL STANDARDS: United States – BUSPROG: – […]
Chapter 4 For Example You Are Proposing New Customer service
86. Checking to be sure that your document makes sense is proofreading for a. content errors. b. typographical errors. c. format errors. d. style errors. e. technical errors. ANSWER: a POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.4.5 – 4.5 NATIONAL […]
Chapter 4 If you do not know how much your readers know about a topic
1. The first step of the writing process is to compose a first draft of the message. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.4.1 – 4.1 NATIONAL STANDARDS: United States – BUSPROG: – Communication […]
Chapter 4 Knowledge 71 Effective Strategy For Treating Writers Block
58. Which of the following statements is not true about indirect opening paragraphs? a. They create a softer tone for the reader, compared to a direct format. b. They include a purpose statement. c. They omit a preview statement. d. […]
Chapter 5 Answer True Points Difficulty Easy Learning Objectives
61. A series of short paragraphs helps readers maintain a rhythm in their reading when they are absorbing many new ideas. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.5.3 – 5.3 NATIONAL STANDARDS: United States […]
Chapter 5 Elements of written communication such as spelling
1. As long as you use correct grammar, punctuation, and spelling in your business writing, you will be able to communicate your meaning. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.5.1 – 5.1 NATIONAL STANDARDS: […]
Chapter 5 Other Blooms Knowledge 156 You Use Too
152. A platitude is a. a transitional expression that connects ideas in logical fashion. b. a trite or obvious statement that implies a condescending attitude. c. a paragraph that lacks both parallel structure and unity. d. a series of short, […]
Chapter 5 The Customer Complaint Pertaining The Recent Standards
112. Which sentence does not containaclichéoroverusedexpression? a. According to a review of the records, you paid your bill after the due date. b. Please review the enclosed report and send your comments to the president before November 20. c. It […]
Chapter 5 Writers avoid clichés because they lack freshness
183. Explain how omission of information and choice of words can affect the accuracy of a message. ANSWER: The shorter words are (a) list, (b) review, (c) use, and (d) change. Examples will vary. POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: […]
Chapter 6 Include Answers Both Implied And Stated Questions
58. How does a polite request differ from a direct question? a. A polite request ends with a question mark. b. A polite request ends with a period. c. A direct question ends with either a period or a question […]
Chapter 6 Mention the writer’s name and thank him or her by name
88. A goodwill message is especially effective when it a. discusses the reader’s situation in detail. b. mentions a specific incident or anecdote. c. uses strong, flowery language. d. focuses on the writer’s thoughts and feelings. e. omits a subject […]
Chapter 6 True False Answer False Points Difficulty Easy
1. When you use the direct organizational plan for a neutral message, you present the details before the primary idea. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.6.1 – 6.1 NATIONAL STANDARDS: United States – […]
Chapter 7 Dont Delay Smart Shoppers Know That Time
57. Which of the following refers to an indirect benefit of complying with a persuasive request? a. The information you provide at the conference will help us improve our productivity. b. Making a presentation at the national convention will provide […]
Chapter 7 When addressing obstacles in a persuasive request
1. Persuasion is the process of motivating people to do or believe something despite their initial resistance. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.7.1 – 7.1 NATIONAL STANDARDS: United States – BUSPROG: – Communication […]
Chapter 8 Answer Points Difficulty Easy Learning Objectives
56. The purpose of a buffer is to a. imply the negative news instead of stating it explicitly. b. make it easier to change your mind later. c. justify your decision for the bad news. d. lessen the effect of […]
Chapter 8 Consider using a buffer when writing a bad-news message
1. You should always use the indirect pattern when writing a bad-news letter. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.8.1 – 8.1 NATIONAL STANDARDS: United States – BUSPROG: – Communication STATE STANDARDS: United States […]
Chapter 9 a line chart to show the year-to-year change in
102. The percent column in a table shows a. the percentage of each response, based on the total number of respondents who actually answered this question. b. the percentage of each response, based on the total number of respondents, including […]
Chapter 9 Reports travel upward, downward, and laterally within the organization
1. A business report is defined as an orderly, subjective presentation of information for decision-making purposes. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.9.1 – 9.1 NATIONAL STANDARDS: United States – BUSPROG: – Communication STATE […]
Chapter 9 The report must provide the information that managers need to
61. Wedges in a pie chart are usually arranged clockwise in descending order or in another logical order, starting at 12 o’clock. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Easy LEARNING OBJECTIVES: BCIP.NEWM.13.9.4 – 9.4 NATIONAL STANDARDS: United […]