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1. Employees prefer to receive bad news through the personal medium of email.
a. True
b. False
2. A study of the ten characteristics that employers seek in employees identified communications as the number one
skill.
a. True
b. False
3. Employers report major deficiencies in the written and oral communication skills of new employees.
a. True
b. False
4. Successful communication involves messages that are sent, received accurately, and understood.
a. True
b. False
5. The five components of communication are the need for communication, sender, message, audience, and response.
a. True
b. False
6. An internal communication need is one that forms within your own organization.
a. True
b. False
7. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to a
communication need.
a. True
b. False
8. Written messages might be conveyed through a brochure, a blog posting, a web page, or a company newsletter.
a. True
b. False
9. Individual experiences, culture, and personality affect how the communication need translates into an actual
message.
a. True
b. False
10. An example of a communication barrier in the communication system is an employee who is too busy to read an
important email.
a. True
b. False
11. When you choose the sender, you are deciding how you will decode the message for transmission.
a. True
b. False
12. Email is the most frequently used communication medium but this use is declining.
a. True
b. False
13. Lateral communication typically involves persuading others who report to us.
a. True
b. False
14. If you frown as someone speaks to you, you are providing the sender with your response about the message.
a. True
b. False
15. Ideally, the communication process is incomplete without a response.
a. True
b. False
16. Communication flows in an orderly, linear manner from one stage to the next.
a. True
b. False
17. Cascading communication flows upwards and downwards from an important organizational leader.
a. True
b. False
18. Using instant messaging at work may annoy some people, but others believe that it saves time.
a. True
b. False
19. You have more flexibility in conveying ideas to others when you use oral communication than when you use written
communication.
a. True
b. False
20. At work, your personal email is protected free speech, thus shielded from lawsuits.
a. True
b. False
21. Negative comments about your company, its products, or suppliers are usually acceptable if made in electronic
forums not controlled by your employer.
a. True
b. False
22. You have achieved successful communication when your audience receives your written message, whether or not
it is read.
a. True
b. False
23. Audiences may become skeptical if euphemisms are used frequently to avoid giving bad news.
a. True
b. False
24. The organization's formal communication network consists of upward, downward, lateral, and cross-cultural
communication.
a. True
b. False
25. Downward communication is used more frequently than upward communication in most organizations.
a. True
b. False
26. Upward communication fosters an environment where employees can offer suggestions and feel they are important
to the organization.
a. True
b. False
27. Lateral communication provides managers at all levels with the information they need to make decisions.
a. True
b. False
28. Messages on social media channels are most effective if they are short, personal, and one-way.
a. True
b. False
29. Over time, companies that are considered ethical and highly effective communicators provide higher returns to
shareholders than companies without these characteristics.
a. True
b. False
30. Less than half of the information communicated through the grapevine is accurate.
a. True
b. False
31. The grapevine is active at every level of the organization, moving information from one manager or employee to the
next.
a. True
b. False
32. Managers can stop rumors by counteracting the free flow of information through the grapevine.
a. True
b. False
33. It is good business to share both good news and bad news with employees as quickly and completely as possible.
a. True
b. False
34. The grapevine is most active in an organization when the level of fear is high.
a. True
b. False
35. Differences in how the sender and the audience assign meanings to the same word can become a communication
barrier.
a. True
b. False
36. The term denotation refers to "the associations you have with a word."
a. True
b. False
37. The audience might misinterpret a word used by the sender because of the audience's personal reaction to the
sender's connotations.
a. True
b. False
38. When communicating internationally, you should translate important documents into the second language and then
back into English to ensure correct interpretation.
a. True
b. False
39. Jargon is an efficient way of communicating specialized information to broad audiences.
a. True
b. False
40. Jargon is technical terminology used within specialized groupssometimes called "the pros' prose."
a. True
b. False
41. When writing about a sensitive topic, you might use euphemisms rather than words that could offend your audience.
a. True
b. False
42. Wherever possible, you should use abstract rather than concrete words to make your messages easier to
understand.
a. True
b. False
43. You can avoid polarization if you choose words that take the middle ground rather than words that represent an
extreme position.
a. True
b. False
44. Not all communication problems are spoken or written, some are related to how you act.
a. True
b. False
45. If your cover letter states that you have excellent proofreading skills, a typographical error (a nonverbal signal) will
overshadow the actual message content.
a. True
b. False
46. Senders filter their perceptions about the audience through differences in interpretation.
a. True
b. False
47. If what we say and what we do contradict, observers are likely to believe what we say.
a. True
b. False
48. An ethical message is one that is factually correct, even if it leaves out important information.
a. True
b. False
49. Technology that allows multitasking is likely to result in more efficient and accurate workplace communication.
a. True
b. False
50. Lean media are best for routine, neutral, and simple messages.
a. True
b. False
51. Research results show that all but which one of the following statements is true of business communications?
a. The top characteristic sought in job candidates is communication skills.
b. Communications is the most important area of Bloom's Knowledge for securing employment after graduation
and for advancement and promotion once on the job.
c. As many as one-third of employees write poorly.
d. Employees who are happy with how their company communicates difficult decisions are much more likely to
recommend their company.
e. Communication skills are more important in corporate settings than in self-employment.
52. You will not be able to communicate effectively if
a. you convey your message through verbal and nonverbal means.
b. you use lean media choices.
c. your message contains words that the audience cannot understand.
d. you fail to use current technology.
e. you are unaware of your organization's goals.
53. Which component is not required for communication to take place?
a. response
b. sender
c. communication need
d. message
e. audience
54. Which of the following creates the need for someone to initiate communication?
a. sender
b. connotation
c. message
d. communication need
e. denotation
55. Which is an example of an internal communication need?
a. You read a memo from your supervisor requesting sales figures for the past five years.
b. While photocopying reports, you overhear two managers talking about upcoming layoffs.
c. Your office is too hot because the air conditioner isn't working properly.
d. You notice an intern pocketing money from the petty cash fund.
e. You dream about an idea for a new commercial to promote your company's product.
56. A message is not always transmitted accurately because of:
a. feedback
b. response
c. communication barriers
d. feedback mechanism
e. communication process
57. Which of the following is an example of a response?
a. personality
b. culture
c. socioeconomic status
d. feedback giving to the sender by the audience
e. an individual's emotional state
