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1. An inclusive work environment is one that ensures employees can reach their full potential within a company.
a. True
b. False
2. Because individuals don't waste time interacting with others, they can usually accomplish more work alone than in
teams.
a. True
b. False
3. Using wikis for group projects usually results in more contributions from group members, fewer in-person meetings,
and better overall collaboration.
a. True
b. False
4. Research indicates that the ideal small team consists of around five members.
a. True
b. False
5. When members of a work team try to evade individual responsibility, they are engaged in social loafing.
a. True
b. False
6. It is best to assume the role of instructor when providing feedback on a coworker's document.
a. True
b. False
7. Avoiding conflict in groups is essential to preserving harmony and successfully completing projects.
a. True
b. False
8. Groups should discourage debate about work issues because this prevents cohesive decisions from being
implemented on time.
a. True
b. False
9. Groupthink results when a team's cohesiveness suppresses the free flow of ideas.
a. True
b. False
10. Healthy conflict in groups focuses on personality differences.
a. True
b. False
11. A consensus occurs when all team members can support a particular course of action.
a. True
b. False
12. To build a level of trust and ease, team members should engage in small talk at their initial meeting.
a. True
b. False
13. Uncertainty avoidance is more important in the United States than it is in Japan or Italy.
a. True
b. False
14. Team members are likely to be more open to your comments if you speak in specifics rather than exaggerating.
a. True
b. False
15. Using labels such as unreliable when giving feedback in meetings focuses members' attention on why certain
behaviors are problematic.
a. True
b. False
16. Whether you are offering a compliment or a complaint, you should use more you statements than I statements in
communicating with team members.
a. True
b. False
17. When identifying performance problems, one should try to assign responsibility to a particular member instead of to
the entire group.
a. True
b. False
18. A group will perform more effectively if its members are allowed to contribute as fully as possible.
a. True
b. False
19. When writing in a team, your first order of business is to divide tasks among the members.
a. True
b. False
20. Studies suggest that, in general, women use communication to call attention to their own achievements, while men
more often communicate criticisms of others.
a. True
b. False
21. Wikis reduce errors in team documents by restricting editing access to one person designated as the proofreader.
a. True
b. False
22. A frequent problem of team-written documents is the lack of one "voice" throughout the document.
a. True
b. False
23. Team members have an ethical obligation to avoid promoting self-centered agendas.
a. True
b. False
24. Businesspeople in all cultures attach the same negative connotations to tardiness.
a. True
b. False
25. Someone from another culture may misunderstand your friendly intentions if you repeatedly reach out to touch him
or her during a conversation.
a. True
b. False
26. When traveling abroad to conduct business, Americans should display an attitude of ethnocentrism.
a. True
b. False
27. Although body language varies from culture to culture, the implications of key signals such as direct eye contact are
universally understood.
a. True
b. False
28. Unlike their counterparts in Northern Europe, businesspeople in Asia rely heavily on context and body language to
communicate meaning.
a. True
b. False
29. How people behave in social settings is less culture-dependent than how they behave in work groups.
a. True
b. False
30. You should study customs related to formality and ways of showing respect before you travel to meet business
contacts abroad.
a. True
b. False
31. When you use slang or jargon in conversation with businesspeople from other cultures, you should speak extremely
slowly and avoid confusing specifics.
a. True
b. False
32. When different team members contribute to a report, the best writer in the group should handle the final editing and
proofreading as the final stage before the document is presented.
a. True
b. False
33. Using humor during business meetings with international contacts is effective at setting everyone at ease.
a. True
b. False
34. When communicating with someone from a minority group, use the identifying terminology that the group or
individual prefers.
a. True
b. False
35. Changes in the ethnic composition of the U.S. population will profoundly affect the way you conduct business and
communicate with others.
a. True
b. False
36. Men and women typically use communication for the same purposes and in the same style.
a. True
b. False
37. Women are more likely than men to interrupt someone to agree with what that person is saying.
a. True
b. False
38. More than women, men use communication primarily to show their expertise and preserve their status.
a. True
b. False
39. The Americans with Disabilities Act requires businesses to train their employees in the nuances of communicating
with people who have disabilities.
a. True
b. False
40. Using unbiased and neutral language helps to promote fairness and makes no assumptions about any group of
people.
a. True
b. False
41. When giving negative feedback on a peer's writing, emphasize the writer's role in creating the text, rather than the
text itself.
a. True
b. False
42. Wikis are likely to reduce the need for in-person team meetings, although they usually result in increased email for
participants.
a. True
b. False
43. The spread of English as a universal language for business has made intercultural understanding less important for
managers.
a. True
b. False
44. In most countries, strong, consistent eye contact is considered a sign of confidence.
a. True
b. False
45. When doing business internationally, managers from the United States should avoid long silences, which often signal
discomfort.
a. True
b. False
46. "Saving face" is more typically a concern of group-oriented, rather than individualist, cultures.
a. True
b. False
47. The word "ethnic" primarily applies to people of color.
a. True
b. False
48. If you are striving to use gender neutral language, avoid calling a woman by her professional title.
a. True
b. False
49. Making reasonable accommodations for workers who have disabilities is part of today's workplace.
a. True
b. False
50. In order to be accommodating to older workers, it's best to assume that they might need help with advanced
technologies.
a. True
b. False
51. Which of the following phrases is most likely to be neutral, respectful, and inoffensive?
a. the businessmen who run the company
b. the new college kid in who works in engineering
c. the accountant who spoke of his disability
d. the ladies from the front office
e. the handicapped worker who answers the phones
52. According to research, the most effective work teams generally consist of no more than ____ members.
a. two
b. three
c. five
d. seven
e. ten
53. Which statement correctly describes teams?
a. Teamwork usually produces lower-quality output than individual work.
b. Conflict about issues should be avoided during team meetings because it destroys group cohesiveness.
c. Teams should strive for groupthink to enhance cohesiveness.
d. The most effective teams require unanimity to make every decision.
e. Personality conflicts can damage a team's effectiveness.
54. Groupthink is caused by
a. pressure to show immediate results.
b. an overemphasis on unity that stifles information flow.
c. requiring decisions to be made through consensus.
d. narrowly defined problems and goals.
e. interpersonal conflict that interferes with productivity.
55. Which statement about team feedback is accurate?
a. You should express only positive feedback.
b. You should use behavioral labels in your feedback.
c. You should offer criticism in an indirect way.
d. You should provide positive and negative feedback.
e. You should focus on giving feedback, not on receiving it.
56. Which of the following methods is appropriate for conflict resolution?
a. Lighten a tense moment with a compliment or humor.
b. Exaggerate your response to show sincerity in solving the problem.
c. Devote sufficient time to identifying a scapegoat.
d. Respond in kind if opinions become too personal.
e. Assume responsibility for members' respect and behavior.
57. Which of the following is not an appropriate way to manage team writing?
a. Start by identifying the goals and the audience.
b. Divide tasks equitably among team members.
c. Plan a schedule for each part of the writing project.
d. Before writing, figure out what research is needed.
e. Use a data-dump to cover all research gathered.
