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58. A common problem of team writing is
a. sloppy format.
b. lack of organization.
c. multiple voices.
d. lack of detail.
e. excessive informality.
59. Which of the following is an example of preferred wording for commenting on peer writing?
a. I was confused by this paragraph.
b. You really need to make this part clearer.
c. I liked this section.
d. Have you thought about using the spell-check feature?
e. Take a grammar class and then edit this document again.
60. From an ethical perspective, team members should
a. put their self-interest first.
b. respect the ideas of others.
c. arouse conflict to improve team debates.
d. support the dominant member to facilitate decisions.
e. ignore any emotional needs of the members.
61. Ethnocentrism is
a. the acceptance of cultural diversity.
b. belief in the superiority of one's own culture.
c. a tendency toward centrally controlled communication.
d. adherence to strict ethical standards.
e. the use of culture-bound terminology.
62. When conducting international business with people in Asia or Latin America, plan to
a. make decisions immediately and avoid wasting time.
b. arrive promptly because tardiness indicates a lack of respect.
c. engage in small talk and socialize before discussing business.
d. look directly at your associates as a sign of respect.
e. get your message across quickly using slang and jargon.
63. Touching behavior is
a. not consistent from culture to culture.
b. expected in the social zone.
c. common among Asian businesspeople.
d. inappropriate for ethical reasons.
e. important for establishing rapport.
64. In cultures where context sensitivity is high, businesspeople
a. attach importance to the trappings of ceremony.
b. prefer predictable and certain consequences.
c. assume a long-term context in discussions.
d. stress the surrounding circumstances in communication.
e. perceive cultural differences in the context of time.
65. Which statement about communicating across cultures is correct?
a. You can convey decorum by speaking slowly and distinctly.
b. You can help audiences follow your comments by minimizing your use of media.
c. You can convey key points more effectively by mentioning concrete examples.
d. You can use humor to defuse tense moments or encourage participation.
e. You can add an air of informality by speaking in local slang.
66. When communicating with people from different cultures, you should
a. maintain formality, show respect, and speak clearly.
b. go out of your way to be friendly and humorous.
c. maintain eye contact, offer compliments frequently, and avoid small talk.
d. use first names to show that you are thoughtful and respect others.
e. keep the conversation going to avoid any silences.
67. Which of the following is not a reason to value diversity?
a. You are or will be sharing work with people from other cultures.
b. Learning about other cultures helps avoid misunderstandings.
c. You can benefit from the greater variety of viewpoints.
d. Diversity provides a richer environment for solving problems.
e. The U.S. population is less diverse now than ever before.
68. Which statement about gender issues in communication is correct?
a. Women are more competitive than cooperative.
b. Men tend to compliment coworkers' work, whereas women tend to criticize it.
c. Women are more domineering than men during meeting discussions.
d. Women tend to emphasize politeness, whereas men tend to be directive in conversation.
e. Men typically interrupt a speaker to support what that person is saying.
69. When communicating with a person who is disabled, you should
a. be alert and sensitive because some disabilities are not visible.
b. speak more slowly than usual and raise your voice for emphasis.
c. make only the changes needed to comply with legal requirements.
d. be attentive to addressing the individual's needs before you are asked.
e. clarify the nature of the disability so that you can respond appropriately.
70. ____ is the psychological term for avoiding individual responsibility in a group setting.
a. Slacker
b. Teamwork
c. Consensus
d. Social loafing
e. Cyber stalking
71. Which of the following statement about group conflict is not true?
a. Many leaders avoid it.
b. It is necessary to help a group achieve consensus.
c. It is most useful when about issues, not personalities.
d. It doesn't need to lead to hurt feelings.
e. It may be a useful tool in avoiding groupthink.
72. Which of the following is not a potential benefit of commenting on a peer's writing?
a. It builds a sense of community within the team.
b. It improves the writing of your peer.
c. It allows you to practice grading others' writing.
d. It improves the quality of the document.
e. It develops your ability to objectively evaluate your own writing.
73. Which of the following is not true of communication about ethnicity?
a. Most of us represent the minority of some group we belong to.
b. It's best to refer to groups of people using the terms they prefer.
c. The word "ethnic" is best reserved for minority groups.
d. The terminology used to refer to groups is constantly evolving.
e. Some Asian Americans prefer to be identified by their country of origin.
74. ____ language treats everyone equally, making no unwarranted assumptions about any group of people.
a. Unbiased
b. Descriptive
c. Judgmental
d. Categorical
e. Stereotypical
75. Which of the following is not a useful strategy for using inclusive, gender-neutral language?
a. Avoid words and phrases that unnecessarily imply gender.
b. Use job titles that don't imply that a job is held by only men or only women.
c. Prefer titles indicating marital status over those defining a professional achievement.
d. Avoid he or his as generic pronouns.
e. Use a gender-neutral salutation if you are unsure of a reader's gender.
76. When communicating with people with disabilities, effective managers
a. recognize that we are all "differently abled."
b. go beyond the legal accommodation requirements.
c. offer help without being patronizing.
d. create an inclusive workplace.
e. all of the choices
77. When we use language that respects people's dignity and highlights a person rather than his or her disability, we say
we are applying ____ language.
a. situational
b. redirective
c. realism focused
d. socially inclusive
e. people-first
78. Which of the following is not a helpful strategy when providing constructive feedback?
a. Avoid accusatory statements beginning with "you."
b. Avoid labels.
c. Avoid speaking for absent, anonymous people.
d. Avoid providing specific, recent examples.
e. Avoid words like "lazy" and "irresponsible."
79. Which of the following is a key ethical responsibility of all team members?
a. Ensuring that no one is a social loafer.
b. Taking primary responsibility for the success of the group effort.
c. Creating a fun social atmosphere.
d. Giving and receiving constructive feedback.
e. Contributing work that is good enough to be acclaimed by other members.
80. Which of the following is not a variable of group communication?
a. consensus
b. conflict
c. creativity
d. conformity
81. Newly formed teams should spend time discussing how they will operate, addressing all of the following questions
except:
a. What will the final document look like?
b. What should we do if someone needs help completing a task?
c. How should we handle conflict?
d. How should we make important decisions?
e. What should be the consequences if someone fails to deliver his or her part?
82. A team with too much conformity in decision-making and a lack of independent thought may be experiencing ____.
a. consensus
b. incohesiveness
c. groupthink
d. conflict aversion
e. majority-itis
83. Which of the following phrases is an example of effective feedback?
a. When your slides were two hours late, I was concerned that we might not make our team deadline.
b. No offense, but let's face it: You've been unprofessional.
c. As a result of your late work, a lot of people in this company don't want to work with you anymore.
d. You are always a step behind everyone else.
e. I had to ask myself: What were you thinking?
84. Which of the following is not a useful step in a team writing project?
a. Identify Project Requirements
b. Create a Project Plan
c. Quantify Team Mission Statement
d. Revise the Writing
e. Finalize the Project
85. Which of the following statements is not true of wikis?
a. Wikis may improve team communication.
b. Even simple wikis require a small financial investment.
c. Wikis typically include interactive tools.
d. Because they allow users to contribute regardless of location, wikis level the playing field.
e. Wikis are websites that help teams collaborate.
86. Appreciating diversity among people is known as
a. multiculturalism.
b. ethnocentrism.
c. individualism.
d. internationalism.
e. relativism.
87. Which of the following is not a cultural value ascribed to the United States?
a. high individualism
b. low power distance
c. low time orientation
d. low formality
e. low uncertainty avoidance
88. When a large multinational company adapts its consumer website to different cultures around the world, it may
create all of the following except:
a. direct and overt sentences, for low-context countries.
b. emphasis on family and relationships, for collectivist countries.
c. features promoting the products themselves, for individualist countries.
d. pictures of people interacting, for high power-distance countries.
e. explicit navigational cues, for low-context countries.
89. In the United States and Canada, most business exchanges occur at a distance known as the
a. intimate zone.
b. social zone.
c. public zone.
d. parking zone.
e. twilight zone.
90. Which of the following is not good advice for communicating clearly in other cultures?
a. Stay away from specific examples.
b. Avoid jargon and slang.
c. Encourage questions.
d. Use a variety of media.
e. Use humor sparingly.
