Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
91. The concept of "saving face" means
a. retaining control of a situation.
b. assigning appropriate blame or fault-finding.
c. preventing future problems.
d. avoiding public shame or embarrassment.
e. recognizing subtle signs of hostility.
92. Which of the following is not a key question to consider when improving inclusiveness at your workplace?
a. Do invisible barriers prevent people from getting promoted?
b. Do all employees feel welcomed at work?
c. Does everyone have the chance to contribute fully to the organization?
d. Does everyone feel comfortable advancing ideas in meetings?
e. Do hiring practices meet the minimum standards in the law?
93. Which of the following statements about inclusive language is not true?
a. What we call ourselves is important.
b. Every person within an ethnic group has individual characteristics as well.
c. It's best to refer to other groups using the terms they themselves prefer.
d. Terminology used to refer to groups remains largely static.
e. In most cases, someone's marital status, age, ethnicity, or disability is not relevant and thus should not be
noted.
94. If you are writing to someone and you do not know their gender, you should use a salutation that
a. includes "Mr. or Mrs."
b. assumes they are male.
c. is gender-neutral.
d. assumes they are female.
e. assumes an honorific title such as "Sir."
95. Which of the following is not a preferred strategy for avoiding gender-biased language?
a. Use "his or her" consistently throughout.
b. Use plural nouns and pronouns.
c. Use second-person pronouns.
d. Follow a woman's preference in being addressed as Miss, Mrs., or Ms.
e. Revise the sentence to avoid the masculine pronoun.
96. In a team setting, a(n) ____ is a person designated as the single cause of complex team problems.
a. slacker
b. follower
c. nexus
d. scapegoat
e. instigator
97. ____ is the result of reaching a decision that best reflects the thinking of all team members.
a. Conformity
b. Consensus
c. Groupthink
d. Consequence
e. Conflict
98. Which of the following statements is not generally true of working in teams?
a. Teams larger than seven people may lose cohesion.
b. Teams are often more creative and accomplish more work than individuals working alone.
c. Teamwork induces people to contribute equally.
d. Effective leaders work well as part of a team and can resolve conflicts.
e. Interpersonal conflicts can doom a team's functioning.
99. ____ is a national trait that emphasizes social rules, rank, and tradition.
a. Uncertainty avoidance
b. Materialism
c. Formality
d. Collectivism
e. Context sensitivity
100. Which of the following statements is not generally true of wikis?
a. They can incorporate links, video, message boards, and other web features.
b. They can lead to fewer meetings.
c. They can allow team members to work together to edit a document as it develops.
d. They can distribute knowledge so that it gets lost when core team members leave.
e. They can help manage the flow of information.
101. Explain why teamwork can be superior to individual work.
102. Discuss how conflict, conformity, and consensus affect teams.
103. Why is "small talk" important when a group is first forming?
104. What are three guidelines for giving feedback in teams?
105. Suggest an "I" statement to provide feedback to a team member who constantly interrupts other team members.
106. What are some ways to minimize and solve group problems?
107. What are the five strategies that writing teams should follow?
a.
Assign tasks and develop a schedule. One of the first steps is to identify the
project's goals and the reader. Then develop a schedule for each component of
108. Describe ethical dimensions of work-team communication.
109. What is the rationale for using "I" language when critiquing peer writing?
110. Explain individualism in the context of cultural values. Name two countries that place high value on individualism
and two countries that place low value on individualism.
111. What do competent communicators consider when communicating with people from different cultures?
112. Explain the Japanese saying "A nail standing out will be hammered down." Discuss how the Japanese feel about
group-oriented behavior versus emphasis on the individual.
113. List and describe the four strategies for communicating with people from different cultures.
a.
Maintain formality. Unlike American and Canadian cultures, most cultures
value and respect formality in business arrangements and negotiations. People of
such cultures expect others to use courtesy titles and surnames. Your verbal and
114. What are the major divisions of cultural diversity within the United States?
a.
The United States is made up of many different ethnicities. The minority
population is increasing dramatically and will continue to do so. People need to be
115. Provide three examples of nonverbal messages which have different meanings in different cultures.
116. Explain the ways wikis may help writing teams function more effectively.
117. Explain the difference between intercultural communication, multiculturalism, and inclusion.
a.
Intercultural communication takes place between people from different cultures
when a message is created by someone from one culture to be understood by
someone from another cultural. (Because there are cultural differences in any
mix of people in a U.S. company, it could be argued that most workplace
messages are intercultural in some sense. But most often the term refers to
118. Give a definition of neutral language and some examples of types of bias that might harm inclusiveness.
119. Explain why a deliberate strategy of inclusion might be valuable for an organization.
120. Early on, teams need to agree on how they'll operate and make decisions. What are some of the topics they should
discuss?
121. Describe ways to avoid overreacting or underreacting to team problems.
122. What ethical obligations come with belonging to a team?
