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121. You should use the body of your job-application letter to
a. reiterateyourworkexperienceasdetailedinyourrésumé.
b. referthereadertotheenclosedrésuméandaskforaninterview.
c. emphasizeyourstrongestqualificationswithoutrepeatingtherésumé.
d. motivatethereadertoofferyouaninterviewonthebasisofyourrésumé.
122. The final paragraph of an application letter should
a. thankthereaderforreadingyourrésumé.
b. ask for a personal interview.
c. referthereadertoyourrésuméforcontactinformation.
d. suggest specific times and dates for a personal interview.
123. Behavioral interviews
a. are only used for positions requiring strong interpersonal skills.
b. are based on the theory that past behavior predicts future performance.
c. requires the applicant to perform job responsibilities while being observed by the interviewer.
d. are considered unreliable by most companies.
124. Which of the following does not prepare you for a behavioral interview?
a. Determine competencies for the position.
b. Identify examples from previous work experience that match job expectations.
c. Rehearse your examples before the interview.
d. Prepare a one-page list of questions for the interviewer.
125. When preparing for a video or phone interview, it is essential that you
a. practice with a friend.
b. speak slower than normal.
c. dress casually.
d. determine your salary expectations.
126. Which of the following is not an appropriate way to prepare for a job interview?
a. reading current business periodicals for background
b. studying the company's annual report and its future plans
c. visiting the company site to observe the interviewer in advance
d. learning about the company's history and products
127. You researched the potential employer prior to your interview. During the actual interview, you should
a. bring up information about the company if the opportunity arises naturally in the conversation.
b. tactfully mention that you researched the company before the interview.
c. wait for the interviewer to ask what you know about the company.
d. avoid mentioning any information about the company unless the interviewer asks a direct question.
128. It is important when shown into the interview room that you
a. Sit down.
b. Greet the interviewer by name, offer a firm handshake, maintain eye contact, and smile.
c. Givetheintervieweryourrésuméandcoverletter.
d. Ask for coffee.
129. When participating in a group interview it is helpful for you to
a. Find out about the practice ahead of time to prepare mentally.
b. Focus your answers and attention on the person who seems to be the "leader."
c. Giveeveryoneacopyofyourrésumé.
d. Address your questions to the most "senior" person present.
130. If the interviewer constantly interrupts you or appears doubtful when you answer questions, you should
a. share your knowledge of the company to reassure the interviewer of your interest and abilities.
b. acknowledge that you understand the interviewer's strategy and explain how well you operate under stress.
c. look for an opportunity to end the conversation gracefully.
d. focus on the job and formulate honest answers that show you have the ability to perform competently.
131. When you are interviewing for a job, which of the following questions is it not appropriate to ask?
a. How are employees evaluated and promoted?
b. What types of training are available?
c. What insurance and sick-leave benefits can I expect?
d. How would you describe a typical day on the job?
132. What questions about salary should you prepare prior to a job interview?
a. Plan to ask about a general salary range, but don't request any specific figures before you receive a job
offer.
b. Ask indirect questions about the salary of the person who most recently held the job for which you are
applying.
c. Instead of discussing salary, ask instead about the employer's health insurance and vacation policies.
d. Avoid asking about either salary or fringe benefits until a later interview.
133. Which of the following is an appropriate guideline for dressing and grooming in preparation for a job interview?
a. Women should wear the latest fashions to express their individual style.
b. Men should wear colorful ties to make a good impression on the interviewer in the first few minutes.
c. Both men and women should wear enough cologne or perfume to be noticed and remembered by the
interviewer.
d. Men and women should wear blue or gray business attire so that they will look professional and blend in.
134. When shown into the interview room, do all of the following except
a. create rapport by using the interviewer's first name in your greeting.
b. accompany your greeting to the interviewer with a firm handshake.
c. maintain direct eye contact with the interviewer.
d. smile at the interviewer.
135. If you are asked about your salary expectations, your best tactic is to
a. be honest about the salary you expect to receive.
b. quote a figure slightly higher than what you want, so you will be able to negotiate down if necessary.
c. state the amount that you think you are worth, based on previous experience.
d. say you expect a salary in line with that of other employees at this level of expertise and experience.
136. Which of the following statements about the purpose of a thank-you note after an interview is accurate?
a. The note usually has a direct influence on whether you get the job.
b. You should write the note with the intent of impressing the interviewer with certain of your qualifications.
c. The note should express genuine appreciation for the opportunity to discuss your qualifications.
d. The note should be a persuasive message aimed at convincing the interviewer to offer you the job.
137. When is it appropriate to call a company to check on your interview status?
a. in four weeks
b. in seven-ten days
c. in 12 weeks
d. It is not appropriate to call to check on your interview status.
138. After each interview, you should
a. send a thank-you email within 24 hours.
b. send an e-card.
c. send an email asking the interviewer when a decision will be made.
d. send an email telling the interviewer you need to know if you got the job within a week.
139. A thank-you note to an interviewer should
a. resell the interviewer on your strongest credentials and experience.
b. refertoyourrésuméinprovidingsupportingevidenceofyourqualifications.
c. be handwritten to reflect the personal touch.
d. open with an expression of appreciation and pleasure in meeting the interviewer.
140. To build credibility in a thank-you note to an interviewer, you should
a. offer a concrete suggestion for improving some aspect of the job or the organization.
b. emphasize your knowledge of the organization and your interest in participating in its success.
c. open with a forward-looking statement that expresses quiet confidence.
d. mention a specific incident that occurred or insight you gained from the interview.
141. The best way to end a thank-you note to an interviewer is to
a. confidently but tactfully ask when a decision will be made about filling the open position.
b. ask for any feedback that would help you to improve your performance in upcoming interviews.
c. correct any errors or misconceptions arising out of your interview.
d. thank the interviewer again and conclude with a hopeful, forward-looking statement.
142. Which statement best describes business etiquette?
a. It is a polite ritual reflecting power and subordination.
b. It deals with the interaction between people.
c. It is consistent with social etiquette.
d. It ensures that peers are addressed with proper respect.
143. When introducing two people at a business function, you should
a. mention the younger one first if they are equal in rank.
b. extend your hand and repeat your name clearly.
c. use their first names only to avoid the problem of rank.
d. present the lower-ranking person to the higher-ranking one.
144. Which of the following is proper dining etiquette at a business meal?
a. Have the guest sit facing the window with an attractive view.
b. Fold the napkin when leaving the table in the middle of the meal.
c. When the company's budget is tight, order food in advance for your guests.
d. Leave a tip of no more than ten % of the cost of food and wine.
145. When attending a business-related conference, when is it appropriate to give someone your business card?
a. at dinner
b. during cocktail hour
c. in a business setting such as a seminar or workshop
d. at the end of the convention as you are leaving
146. A business meal is about
a. the conversation.
b. the food.
c. awards.
d. agendas.
147. A business gift is inappropriate if it
a. is given to everyone in similar circumstances.
b. appears impersonal or work-related.
c. is given to each subordinate as a holiday tradition.
d. is given in exchange for future favors.
148. As a courtesy to the employees working in cubicles surrounding yours, you should
a. shout comments only to people whose cubicles are directly adjacent.
b. respect privacy by knocking before entering another's cubicle.
c. wear strong fragrances that are widely popular.
d. enter unoccupied cubicles only.
149. Which of the following is inappropriate office behavior?
a. Smoking in designated areas.
b. Taking your turn to make coffee.
c. Making sure the copy machine has paper for the next person.
d. Eating your lunch while talking with someone over the phone.
150. Contrastthepurposesofarésuméwiththoseofaninterview.Whyaretherésuméandcoverlettercrucial
documents?
151. What should you include in a Summary of Qualifications?
152. Whataresomeguidelinestofollowwhendesigningandformattingarésumé?
153. Whatshouldyouincludeandwhatshouldyounotincludeintheidentificationsectionofarésumé?
