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978-0073525242 Chapter 1
Teaching Notes This chapter is aimed at providing an overall framework for the textbook, the field of operations management (OM), and a brief introduction of supply chain management. The chapter provides a framework that serves as a beneficial way of […]
978-0073525242 Chapter 10
Teaching Notes This chapter introduces the concept of supply chain, its management, performance measures and improvement approaches. As an extension of the systems point of view, the system dynamics inherent in the supply chain are discussed and the coordination in […]
978-0073525242 Chapter 11 Part 1
Chapter 11 Forecasting Teaching Notes 1. Demand is a measure of the amount of goods or services desired by customers. Sales measures the amount actually purchased by customers. Sales will accurately reflect demand if there have been no stockouts. Demand […]
978-0073525242 Chapter 11 Part 2
53.3 52.3 = .3 produces the smaller absolute error and smaller tracking signal values. = .1 = .3 12. b. Day Dt Ft et MAD TS Ft et MAD TS 8 39 32.0 7.0 0.7 10.0 32.0 […]
978-0073525242 Chapter 11 Part 3
SEC: ********** ######## ALPHA 0.25 Tracking Absolute Cum Sum Day Demand Forecast Error MAD Signal Error Error – – – – – – – – 8 154 154.3 -0.3 0.1 -4.0 0.3 -0.3 9 182 154.2 27.8 7.0 3.9 27.8 […]
978-0073525242 Chapter 12 Part 1
Chapter 12 Capacity Planning 1. a. Maximum of one year because the size and complexity of a restaurant is limited. The facility can also be leased. b. About two years because the design and equipment required is complex. c. At […]
978-0073525242 Chapter 12 Part 2
J F M A M J Jl A S O N D 8. a. 1.) Continue the present System. Advantages to this strategy are that no risks are taken and no money is spent. However, there is considerable potential loss […]
978-0073525242 Chapter 13
Chapter 13 Scheduling Operations 1. a. Hospital – Nurses assigned to shifts in each department, use of operating rooms, use of special equipment such as X-ray, EEG, EKG, brain scanners, and labs. Teaching Notes This chapter presents classic material on […]
978-0073525242 Chapter 14 Part 1
Teaching Notes This chapter describes planning and scheduling methods for projects including Gantt charts, PERT and CPM. In the beginning of the chapter the emphasis is on setting project objectives and on general planning and control ideas. Later in the […]
978-0073525242 Chapter 14 Part 2
– – – – line indicates slack indicates activity schedule has no effect on the early start of the next activity which is H. b. Path Duration A-E 4+6 = 10 A-D-G 4+3+6 = 13 B-G 8+6 = 14 Project […]
978-0073525242 Chapter 15 Part 1
Chapter 15 Independent Demand Inventory 1. Gas Station No RM or WIP Finished goods include gas, oil, tires, other car parts plus food and general store items Hamburger Stand RM is meat patty, bun, onions WIP includes burgers frying or […]
978-0073525242 Chapter 15 Part 2
DAILY DEMAND: 5.76 OPTIMAL VALUE P 4.55 days OUTPUT m’: 49.23 SECTION sigma’: 0.58 TARGET LEVEL: 50.05 z = 1.41 EOQ = 26.19 b. The P system requires greater investment in inventory than the Q system: CHAPTER 15, PROBLEM 9, […]
978-0073525242 Chapter 16 Part 1
Teaching Notes This chapter describes MRP and ERP, one of the standard topics in operations management today. The basic elements of any MRP system and the different uses of the term MRP are described including the evolution to ERP. The […]
978-0073525242 Chapter 16 Part 2
Left Side 1 2 3 4 5 Gross Requirements 100 500 On Hand/Scheduled Receipts 50 100 Planned Order Release 0 450 Right Side 1 2 3 4 5 Gross Requirements 100 500 On Hand/Scheduled Receipts 75 200 Net Requirements 325 […]
978-0073525242 Chapter 2
Teaching Notes This chapter reflects the increasing importance of Operations and Supply Chain Strategy in today’s business environment. The model of Operations Strategy developed by Schroeder, Anderson, and Cleveland is discussed. Other materials by Porter, Skinner, Hayes and Wheelwright, and […]
978-0073525242 Chapter 3
Chapter 3 Product Design Teaching Notes The purpose of this chapter is to show how product design relates to the operations function. The chapter stresses the steps in product design and the interaction between product design and process design. The […]
978-0073525242 Chapter 4 Part 1
CHAPTER 04 MUTUAL FUNDS AND OTHER INVESTMENT COMPANIES 1. Mutual funds offer many benefits. Some of those benefits include: the ability to invest with small amounts of money, diversification, professional management, low transaction costs, tax benefits, and the ability to […]
978-0073525242 Chapter 4 Part 2
free) bonds. The risks associated with stocks are primarily related to economic conditions and the success of the business operations. The risks associated with fixed-income securities are primarily interest rate risk and credit risk. Thus, we should not conclude that […]
978-0073525242 Chapter 5
A chapter on service delivery system design has been included in the text because of the increasing emphasis on the service economy. The service sector presently employs many more people than the manufacturing economy in the U.S., while productivity in […]
978-0073525242 Chapter 6
Chapter 6 Process-Flow Analysis somewhat unique in operations textbooks, since process flow analysis is often mentioned but not given extensive treatment. Nevertheless, process flow analysis is one of the most fundamental Teaching Notes This chapter deals with analyzing and improving […]
978-0073525242 Chapter 7
Chapter 7 Lean Thinking and Lean Systems discussed in detail in separate sections. The discussion includes situations in w hich elements of lean have been successfully applied, as well as situations in which they may not be applicable (e.g. smoothing […]
978-0073525242 Chapter 8
Chapter 8 Managing Quality Teaching Notes This chapter is included to provide depth on quality management, while the usual coverage on statistical quality control issues is contained in Chapter 9. Topics included in this chapter are definitions of quality, quality […]
978-0073525242 Chapter 9 Part 1
Teaching Notes This chapter presents standard material on statistical quality control. In the first part of the chapter, general concepts of control such as the design of quality control systems, process quality control, and use of control charts are discussed. […]
978-0073525242 Chapter 9 Part 2
= 27.585 = 0(5) = 0 b. The sample average is (38+35+27+30+33+32)/6 = 32.5 and the sample range is (38-27) The sample is out of control on average measurement (32.5 > 32.415) and out of control on range (11 > […]
Management Chapter 1 1The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries
A. Logistics B. Operations C. Purchasing D. None of these © 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, […]
Management Chapter 10 1 The design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer is called
2. Which of the following statements is NOT true regarding supply chain operations? A. All elements of the supply chain are interconnected and dependent on each other. B. Demand changes by the end user can create a bullwhip effect in […]
Management Chapter 11 1 A small company that manufactures rubber boots is selecting a method to forecast demand for the next 10 years. The company recently expanded its facilities
A. Causal B. Historical analogy C. Qualitative D. Life-cycle analogy A. When historic data are unreliable B. When it is impossible to obtain historic data C. For short-range, repetitive decisions D. When making major, costly decisions, such as facilities location […]
Management Chapter 12 1 The type of strategy used with respect to the amount of capacity cushion when “the cost or consequence of running out is approximately in balance with the cost of excess capacity” is called
A. Operations B. Marketing C. Finance D. None of the above © 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, […]
Management Chapter 13 1 Theory of constraints, as it applies to business systems, is based on which of the following premises. Which of the following statements is NOT true about finite capacity scheduling (FCS)
A. High efficiency, high profits, and short lead-time B. High profits, low inventories, and good customer service C. Low inventories, high efficiency, and good customer service D. Low inventories, good customer service, and short lead-time © 2013 by McGraw-Hill Education. […]
Management Chapter 14 1 The project management concept that can best be applied to situations such as R&D, computer systems design, and military invasions is
A. Identify the critical path B. Determine the early start and the early finish times C. Determine the late start and the late finish times D. Determine the slack available in the process © 2013 by McGraw-Hill Education. This is […]
Management Chapter 15 1 A particular brand of soap has a lead time of three weeks to reorder, a weekly standard deviation of ten units and a weekly average usage of 30 units.
A. Capital cost, obsolescence cost, and ordering cost B. Obsolescence cost, capital cost, and stockout cost C. Obsolescence cost, storage cost, and capital cost D. Storage cost, handling cost, and obsolescence cost A. Calls for orders based on higher-level items […]
Management Chapter 16 1 Compare and contrast MRP systems and Order Point systems of managing inventories. When do firms prefer MRP systems to Order Point Systems
A. Inventory, master schedule, and bill of materials B. Forecast, inventory, and bill of materials C. Capacity, master schedule, and inventory D. Forecast, bill of materials, and master schedule © 2013 by McGraw-Hill Education. This is proprietary material solely for […]
Management Chapter 2 1 A company uses proprietary computer software to offer services that other companies have not been able to emulate. These services have enabled Marketing
A. Mission, distinctive competence, objectives, and internal analysis B. Mission, distinctive competence, internal analysis, and external analysis C. Mission, objectives, internal analysis, and external analysis D. Mission, distinctive competence, objectives, and strategic decisions © 2013 by McGraw-Hill Education. This is […]
Management Chapter 3 1 A restaurant offers a “customer’s choice” sandwich for which the customer specifies the bread, meat, cheese and topping he or she wants
A. Concept development B. Product design C. Development of the marketing strategy D. Pilot production/testing © 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document […]
Management Chapter 4 1 A large office with a copy department, a drafting department with all of the engineers located together, and all of the managers located together in a large suite
A. Total waiting time B. Utilization C. Total waiting time plus total processing time D. 100 © 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This […]
Management Chapter 5 1 An example of a service business/organization that has a high degree of customer contact, high customization, and a high degree of labor intensity is
A. Lower costs and more standardization B. Greater flexibility, need for people who are highly skilled in interpersonal relations, and a customer orientation C. Need for people with a high level of technical skills oriented toward efficient processing, well-defined procedures, […]
Management Chapter 6 1 If I denotes the average inventory in the system, T denotes the average throughput time, and R denotes the average flow rate of the system, then by Little’s Law
A. I = T/R B. T = I + R C. I = R/T D. R = I/T © 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any […]
Management Chapter 7 1 Given the following information pertaining to item AX143, determine the appropriate number of kanban cards that should be used to support production
A. Small-lot sizes B. Modularized master schedule C. Multifunction workers D. Kanban pull system E. Perfect or nearly perfect quality © 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution […]
Management Chapter 8 1 A production center is available for 8 hours per day in a factory. It is comprised of several rotary parts, and the worker operating it is required to lubricate
A. Reliability, Tangibles, Assurance, Empathy, and Conformance Quality B. Performance Quality, Tangibles, Responsiveness, Reliability, and Assurance C. Responsiveness, Tangibles, Empathy, Assurance, and Reliability D. Reliability, Tangibles, Responsiveness, Empathy, and Conformance Quality © 2013 by McGraw-Hill Education. This is proprietary material […]
Management Chapter 9 1 The Chair of the Quality Department at Motorola University wants to construct a p-chart for determining whether the four faculty members teaching the course
A. Means each item sampled is classified as defective or not defective based on quality standards B. Could be used together with process control and variable measurement as part of a quality control system C. Utilizes a discrete scale of […]