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Chapter 04 - Process Selection
4-1
1. A large office with a copy department, a drafting department with all of the engineers
located together, and all of the managers located together in a large suite of offices is an
example of:
Difficulty: Moderate
2. The throughput ratio (TR) is the ratio of the total processing time for the job divided by:
Difficulty: Moderate
3. Process efficiency is usually highest in which type of process?
Difficulty: Easy
Chapter 04 - Process Selection
4. A company makes necklaces with attached letters. Department A manufactures the
necklace chains and letters ahead of demand. Department B assembles the necklaces for
specific names when orders are received. Departments A and B are, respectively:
Difficulty: Moderate
5. A make-to-order operation would be primarily concerned with:
Difficulty: Moderate
6. An entrepreneur is planning to start a factory to produce high-tech plastic containers in high
volumes. She will use either an assembly line or batch process and has selected two possible
sites, one in a small town and one in a big city. She has discovered the following:
Based on the information just presented, which of the following should be chosen?
Chapter 04 - Process Selection
7. Identify the correct statement from the following.
Difficulty: Moderate
8. Referring to the product-process matrix, if a company has a few major products with high
demand and a jumbled flow (job shop) process, we know the company:
Difficulty: Moderate
9. An important lesson from the product-process matrix is:
Chapter 04 - Process Selection
4-4
10. The type of processing system that is used for highly standardized products such as oil and
gasoline is:
Difficulty: Easy
11. A _____ operation uses a process layout, while a ______ operation uses a product layout.
Difficulty: Moderate
12. The type of processing system that is used for complex jobs with a unique or creative set
of activities and where automation is virtually impossible is:
Difficulty: Easy
Chapter 04 - Process Selection
4-5
13. The type of processing system that has high product variety and moderate capital
investment is:
Difficulty: Moderate
14. Service level and capacity utilization are performance measures of a _____ process.
Difficulty: Moderate
15. An example of a business/industry that uses batch flow and makes to stock is:
Difficulty: Hard
Chapter 04 - Process Selection
4-6
16. Which of the following is/are among the factors that appear to influence process
selection?
Difficulty: Easy
17. An example of an industry that produces a few major discrete products and uses a product
layout is:
Difficulty: Moderate
18. Which of the following are the three forms of mass customization:
Difficulty: Hard
19. Mass customization is defined as:
Difficulty: Moderate
Chapter 04 - Process Selection
4-7
20. Mass customization makes use of the concept of:
Difficulty: Easy
21. Continuous processes and assembly lines are very efficient but have little flexibility.
Difficulty: Easy
22. The key performance measure of a make-to-order process is the lead-time.
Difficulty: Easy
23. In a batch operation, each product must have the same flow path and must pass through all
of the same work centers.
Difficulty: Moderate
24. In an assemble-to-order process, the sub-assemblies are made-to-order, while final
assembly is made-to-stock.
Difficulty: Moderate
Chapter 04 - Process Selection
4-8
25. An assembly line process requires high labor skills and high pay.
Difficulty: Moderate
26. Mixing a variety of products with different volumes and different levels of standardization
leads to a lack of focus.
Difficulty: Moderate
27. In an assemble-to-order operation, the order penetration point is after fabrication and
before final assembly.
Difficulty: Moderate
28. In a make-to-stock operation, the order penetration point is after fabrication and before
final assembly.
Difficulty: Moderate
29. Job shop operations typically use special-purpose equipment.
Difficulty: Moderate
Chapter 04 - Process Selection
4-9
30. Most batch and job shop operations have throughput ratios of 90 to 100%.
Difficulty: Moderate
31. Mass customization uses a make-to-stock process.
Difficulty: Moderate
Chapter 04 - Process Selection
4-10
32. Classify the following examples as continuous, line, batch, or project flow processes.
Identify the type of Labor (skills, task type, & pay), Capital (investment, inventory, &
equipment), Control and Planning (production and inventory control) requirements for these
processes. Explain your choices.
a. Building an aircraft at Boeing
b. Building sports utility vehicles (SUV) at Toyota Motor Corporation
c. Refining gasoline in the oil and gas industry
d. Processing checks at Chase Bank
e. Consulting services offered by a major consulting firm
Difficulty: Moderate
Chapter 04 - Process Selection
4-11
33. Hayes and Wheelwright argued that it is profitable for firms to operate along the diagonal
of the product-process matrix. Justify the reason surrounding their argument. Can you think of
situations in which firms could move away from the diagonal and yet remain profitable?
Difficulty: Moderate
34. Apply the concepts of plant-within-a-plant (PWP) and mass customization to service
organizations. Discuss.
Difficulty: Moderate
Chapter 04 - Process Selection
4-12
35. What are the six types of focus?
Difficulty: Moderate
36. What are the three areas of process selection decisions that affect environmental impact?
Difficulty: Moderate
37. What are the major cross-functional issues related to process selection decisions?
Difficulty: Moderate
