contrast, logistics managers make decisions relating to the logistic functions which are typically responsible
for the movement of goods and/or services across organizations. This could include arranging for
transportation of goods and tracking of the locations of materials.
5. Responsibilities differ among operations, marketing and finance managers. A marketing manager
identifies demand for goods or services and develops the market, whereas the operations manager assures
supply of the products or services. The finance manager acquires and allocates the capital resources for the
decision making rather than on analytic methods.
7. a. The purpose of a college library is to make information available to students and faculty for
research and studying. The output is the bundle of services provided along with facilitating goods:
Internet, books, microfilms, catalogs and indices.
of consulting staff hours to students, rate of new book and other material purchases, number of
complaints, student satisfaction.
Capacity — forecasting of library user needs contributes to decisions on building size, volume of
space for study and materials, print acquisitions, computer work stations, staff hiring and
service, television, pool, bar, coffee shop.
Process — a set of processes for reserving and payment of rooms, housekeeping, restaurant,
recreation services, and ongoing study of service methods; the people who implement these
processes including receptionists, accountants, housekeepers, and maintenance workers.
staffing for housekeeping, restaurant and office.
Inventory — goods to meet requirements for room upkeep (towels, sheets, etc.), convention
catering (glasses, dishes, food), restaurant and bar.
c. The purpose of a small manufacturing firm is to provide customers with a quality product at a
reasonable price. The output consists of not only the physical good but also any services that
accompany the good, such as assistance in selecting the good (the shopping process) or a
warranty.
Process — the process of securing the raw materials, transforming and assembling them into a
finished good, packaging the product, and arranging for its delivery to customers; job design and
establishment of employee benefits.
Quality — definition of quality standards for the manufactured goods, measurement of deviations
and meet customer needs.
8. a. Operation — college library
Outputs — students and faculty provided with research and study materials.
b. Operation — hotel
Inputs — facilities, staff, materials for housekeeping and food preparation, communications
c. Operation — small manufacturing firm
Inputs — raw material, workers, supervisors, management, warehouse,
manufacturing facilities and equipment, energy, capital.
operations function according to a given framework. The framework used here, which conforms quite
closely to the assignment of management responsibilities within operations includes the decision areas of
Process, Quality, Capacity, and Inventory.
decision making activities by managers versus process design related to transformation systems.
10. Answers will depend on the specific sources obtained by students.
Demand changes may cause operations managers to hire or lay off staff, initiate or restrict overtime, change
facilities capacity, increase or decrease equipment capacity, or expand or tighten inventories.
New pollution control laws may cause operations managers to change process technologies, facilities
location decisions, or quality standards.
Price changes may cause operations managers to increase or decrease production volume, change product
mix, increase or decrease inventories, or change quality levels.
13. Answers will vary depending on the specific sources used.
14. Students are expected to choose one or two themes from contemporary operations
perspective, these processes are designed to convert inputs into outputs and follow a sequence of repeatable
steps.
a. Acquisition of another company: When acquiring another company, the sequence of steps includes
finding firms suitable for acquisition, investigating the firm in detail for its strengths and weaknesses,
b. Closing the books at the end of the year: Closing the books requires reconciling all of the accounting
entries and insuring accuracy of the books. The process includes cutting off all cash revenues and cash
expenses at midnight of the closing date, looking for adjustments that must be made for unpaid
invoices and sales coming back, updating all journal entries, producing an income statement and
balance sheet for year end and insuring back-up data is available to support all journal entries.
d. Design of an information system: Designing an information system requires knowledge of customer
(internal or external) requirements. Once customer requirements are understood, a prototype can be
developed, tested, redesigned based upon feedback, and if successful, a system developed for
implementation. Regardless of the purpose of the information system, a universal set of process steps
of performance.
contrast, logistics managers make decisions relating to the logistic functions which are typically responsible
for the movement of goods and/or services across organizations. This could include arranging for
transportation of goods and tracking of the locations of materials.
5. Responsibilities differ among operations, marketing and finance managers. A marketing manager
identifies demand for goods or services and develops the market, whereas the operations manager assures
supply of the products or services. The finance manager acquires and allocates the capital resources for the
decision making rather than on analytic methods.
7. a. The purpose of a college library is to make information available to students and faculty for
research and studying. The output is the bundle of services provided along with facilitating goods:
Internet, books, microfilms, catalogs and indices.
of consulting staff hours to students, rate of new book and other material purchases, number of
complaints, student satisfaction.
Capacity — forecasting of library user needs contributes to decisions on building size, volume of
space for study and materials, print acquisitions, computer work stations, staff hiring and
service, television, pool, bar, coffee shop.
Process — a set of processes for reserving and payment of rooms, housekeeping, restaurant,
recreation services, and ongoing study of service methods; the people who implement these
processes including receptionists, accountants, housekeepers, and maintenance workers.
staffing for housekeeping, restaurant and office.
Inventory — goods to meet requirements for room upkeep (towels, sheets, etc.), convention
catering (glasses, dishes, food), restaurant and bar.
c. The purpose of a small manufacturing firm is to provide customers with a quality product at a
reasonable price. The output consists of not only the physical good but also any services that
accompany the good, such as assistance in selecting the good (the shopping process) or a
warranty.
Process — the process of securing the raw materials, transforming and assembling them into a
finished good, packaging the product, and arranging for its delivery to customers; job design and
establishment of employee benefits.
Quality — definition of quality standards for the manufactured goods, measurement of deviations
and meet customer needs.
8. a. Operation — college library
Outputs — students and faculty provided with research and study materials.
b. Operation — hotel
Inputs — facilities, staff, materials for housekeeping and food preparation, communications
c. Operation — small manufacturing firm
Inputs — raw material, workers, supervisors, management, warehouse,
manufacturing facilities and equipment, energy, capital.
operations function according to a given framework. The framework used here, which conforms quite
closely to the assignment of management responsibilities within operations includes the decision areas of
Process, Quality, Capacity, and Inventory.
decision making activities by managers versus process design related to transformation systems.
10. Answers will depend on the specific sources obtained by students.
Demand changes may cause operations managers to hire or lay off staff, initiate or restrict overtime, change
facilities capacity, increase or decrease equipment capacity, or expand or tighten inventories.
New pollution control laws may cause operations managers to change process technologies, facilities
location decisions, or quality standards.
Price changes may cause operations managers to increase or decrease production volume, change product
mix, increase or decrease inventories, or change quality levels.
13. Answers will vary depending on the specific sources used.
14. Students are expected to choose one or two themes from contemporary operations
perspective, these processes are designed to convert inputs into outputs and follow a sequence of repeatable
steps.
a. Acquisition of another company: When acquiring another company, the sequence of steps includes
finding firms suitable for acquisition, investigating the firm in detail for its strengths and weaknesses,
b. Closing the books at the end of the year: Closing the books requires reconciling all of the accounting
entries and insuring accuracy of the books. The process includes cutting off all cash revenues and cash
expenses at midnight of the closing date, looking for adjustments that must be made for unpaid
invoices and sales coming back, updating all journal entries, producing an income statement and
balance sheet for year end and insuring back-up data is available to support all journal entries.
d. Design of an information system: Designing an information system requires knowledge of customer
(internal or external) requirements. Once customer requirements are understood, a prototype can be
developed, tested, redesigned based upon feedback, and if successful, a system developed for
implementation. Regardless of the purpose of the information system, a universal set of process steps
of performance.