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Chapter 10 - Supply Chain Management
10-1
1. The design and management of seamless, value-added processes across organizational
boundaries to meet the real needs of the end customer is called:
Difficulty: Easy
Difficulty: Moderate
3. The five measures of supply chain performance are:
Difficulty: Moderate
Chapter 10 - Supply Chain Management
10-2
4. The average cash-to-cash cycle is defined as:
Difficulty: Moderate
5. Backward or upstream supply chain flows include:
Difficulty: Hard
6. Which of the following is NOT a characteristic of changes in structure?
Difficulty: Hard
Chapter 10 - Supply Chain Management
10-3
7. Which of the following is a form of infrastructure change?
Difficulty: Easy
8. Which of the following is NOT true of vertical integration?
Difficulty: Moderate
9. Which of the following is NOT true about supply chain dynamics?
Difficulty: Hard
Chapter 10 - Supply Chain Management
10-4
*The following question addresses the Operations Leader box on page 241.
10. __________ is a partnership of retailers, wholesalers, and manufacturers aimed at
managing both demand and the supply chain.
Difficulty: Easy
11. Which of the following is NOT a specific measure of supply chain performance?
Difficulty: Easy
12. Which of the following is NOT a form of structural change of the supply chain?
Difficulty: Moderate
Chapter 10 - Supply Chain Management
10-5
13. Which of the following is a way to improve the infrastructure in the supply chain?
Difficulty: Easy
14. Which of the following is NOT a type of e-procurement?
Difficulty: Moderate
15. What are the two fundamental processes in all supply chains that are most affected by the
Internet?
Difficulty: Easy
16. Order placement via the Internet does NOT include:
Difficulty: Hard
Chapter 10 - Supply Chain Management
10-6
17. The flow of materials from upstream nodes into a firm is called:
Difficulty: Moderate
18. Which of the following does the Supply Chain Operations Reference (SCOR) model NOT
include?
Difficulty: Moderate
19. Materials handling, transportation, and warehousing are elements of:
Difficulty: Moderate
20. Major product redesign is often needed to make infrastructure improvements in the supply
chain.
Difficulty: Easy
Chapter 10 - Supply Chain Management
10-7
21. The objective of structural and infrastructure changes is the same: To remove sources of
uncertainty, to reduce replenishment time, and to reduce total cost of supplying the market.
Difficulty: Moderate
22. In supply chain improvement, it is often necessary to reduce the setup time of equipment
dramatically so that smaller lots of the product can be economically produced.
Difficulty: Easy
23. It is bad to have a negative cash-to-cash cycle in which the firm receives payment before
it pays its suppliers.
Difficulty: Moderate
24. Final consumers can be found farthest downstream in the supply chain.
Difficulty: Moderate
25. Demand chain management tries to match supply and demand.
Difficulty: Moderate
Chapter 10 - Supply Chain Management
10-8
26. Delivery has three performance measures: on-time delivery, fill rate, and unit cost.
Difficulty: Moderate
27. List and define the five ways to change supply chain structure.
Difficulty: Moderate
28. List and define the five ways to change supply chain infrastructure.
Difficulty: Moderate
Chapter 10 - Supply Chain Management
10-9
29. What are the tasks in the purchasing cycle?
Difficulty: Moderate
30. Describe causes of the bullwhip effect.
Difficulty: Moderate
31. How can a firm design and develop a more resilient supply chain?
Difficulty: Moderate
