Business and Administrative Communication 11th Edition

Feasibility reports provide information, but not analysis to support a recommendation. Answer: FALSEFeasibility reports evaluate a proposed action and show whether or not it will work. They provide information as well as analysis to support a recommendation. FALSEFeasibility reports evaluate a proposed action and show whether or not it will

Marion is comparing the sales volume in her region to the sales volumes in seven other regions in the country. She should choose a bar chart to illustrate this data in a visual. Answer: TRUETo compare one item to another item, use a bar chart. To compare items over time, use

Telepresence is a low-cost alternative to video conferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets. Answer: FALSETelepresence is a high-cost alternative to video conferencing. It uses high-end 50-inch plasma screens and broadcast-quality cameras to create virtual meetings

Psychologists have shown that stereotyping is extremely useful in predicting how an individual from a different culture will think, act, and feel. Answer: FALSEStereotyping can make even well-intentioned efforts at communication to seem offensive. To avoid such offense, not only people's culture, but their individual qualities and roles andexperiences should

"Workman," "chairman," and "airhostess" are examples of sexist job titles. Answer: TRUENonsexist language treats both sexes neutrally. Titles such as "workman," "chairman," and "airhostess" represent sexism. TRUENonsexist language treats both sexes neutrally. Titles such as "workman," "chairman," and "airhostess" represent sexism. TRUE Nonsexist language treats both sexes neutrally. Titles such as "workman,"

Hannah, a training coordinator, meets with all the trainers in her organization to generate ideas about how to make their training sessions more interactive. She asks the trainers to begin by sharing all their ideas, without thinking about whether the ideas are relevant. She writes these ideas down on a

When preparing a visual for a document, you should: A. use short and simple explanations for complex visuals. B. spell out numbers that fall at the beginning of a sentence. C. always organize information from left to right to avoid confusion. D. use periods to indicate decimal points and spaces to separate

Which of the following is a good way to condense sentences while reviewing them? A. By eliminating words that add no meaning to the sentences B. By not combining sentences C. By putting the core of your meaning into the subordinate clause D. By keeping the sentence length and sentence structure consistent E.

Psychographic characteristics are quantitative rather than qualitative. Answer: FALSEPsychographic characteristics are qualitative rather than quantitative. They include values, beliefs, goals, and lifestyles. FALSEPsychographic characteristics are qualitative rather than quantitative. They include values, beliefs, goals, and lifestyles. FALSE Psychographic characteristics are qualitative rather than quantitative. They include values, beliefs, goals, and lifestyles.

Social relationships are uniform across cultures, and they do not affect business communication. Answer: FALSESocial relationships, which vary widely by country, also affect business communications. In countries such as Brazil and Saudi Arabia, where obligations to family and friends are extremely important, phone calls or even visits from family and

Annamarie, a project manager, is preparing for a meeting with her team members. Based on the e-mails her team members have sent her for the meeting, she makes a note of the topics to be discussed, who is introducing each topic, and how long each discussion will take. She then sends

It is ideal to use the word "you" for reports with multiple audiences, in order to help readers identify with your recommendations. Answer: FALSEYou should ideally not use the word "you" in a report with multiple audiences. In a document with multiple audiences, it is unclear who the word "you"

Which of the following is a way to make a document more visually inviting? A. Avoiding the use of subject lines since they disorient the reader B. Using headings to group unrelated ideas C. Avoiding the numbering of points to make the document look clean D. Using lists and indented sections to

Adella is a campaign manager at a not-for-profit organization. She notices that one of her subordinates, Mary has not achieved any of her objectives for an ongoing campaign. After speaking to the other campaign managers, Adella discovers that Mary has not achieved her objectives for some other projects as well. After

Which of the following would most likely be considered inappropriate by an interviewer? A. A candidate wearing bright nail polish B. A candidate wearing solid hosiery C. A candidate carrying a briefcase D. A candidate wearing a knee-length skirt E. A candidate wearing close-toed pumps Answer: A.While preparing for an interview, ensure your fingernails

Benito is designing an infographic on childhood obesity. He carried out extensive research on the topic and gathered a lot of information by broadening the search to health care for children. He placed all the information he gathered into his infographic. He chose a cohesive color scheme, avoided underlining and

People use body language to signal qualities such as interest, respect, and agreement. Answer: TRUEPeople use body language to signal traits such as interest, respect, emotional involvement, confidence, and agreement. For example, Americans working in the Middle East are cautioned to avoid pointing their finger at people or showing the soles

When you write to people you do not know well outside your organization, it is good to address them by first name to attempt to build a professional relationship. Answer: FALSEWhen you talk or write to people outside your organization, use first names only if you've established a personal relationship.

Which of the following is a nervous mannerism and should be avoided during an interview? A. Smiling while entering the room B. Nodding during the interaction C. Repeating verbal spacers D. Sitting upright in a chair E. Looking at the interviewer while talking Answer: C.During interviews, you should avoid nervous mannerisms such as playing

Which of the following is true of traditional term paper style writing? A. It is highly informal. B. It is generally impersonal. C. It pays particular attention to visual impact. D. It uses short sentences. E. It is extremely friendly. Answer: B.Traditional term paper style writing is more formal than conversational style writing and

Which of the following is a way for you to check positive emphasis? A. Recognize that it should not be so overdone that it has become insincere. B. Remember that it is appropriate in all circumstances. C. Remember that it is always realistic. D. Recognize that it should not demonstrate any kind

Performance reviews will be positive when they are designed to: A. expose the company to legal liabilities. B. help the company build a dossier to support firing an employee. C. help an underperforming employee excel. D. help when an employee violates company policy. E. help a basically good employee improve. Answer: E.Performance reviews will

In interpersonal communication, a person with a debating conversational style is most likely to: A. view aggressiveness as disruptive to a conversation. B. see and identify questions as requests for information. C. interpret statements about side issues as efforts to shape a topic. D. expect new comments to acknowledge the last speaker's

Which of the following ways is helpful to explain a previous layoff to a prospective employer? A. Expressing self-pity about your current situation B. Expressing bitterness about your past employer C. Expressing too much gratitude for an interview D. Giving a neutral explanation about the layoff E. Avoiding and further evading any question

While evaluating data sources, it is important to carefully look over the data with special care if the source has a vested interest in the results. Answer: TRUEWhile evaluating data sources, it is important to carefully look over the data with special care if the source has a vested interest in

Which of the following statements is true of following up after you send a job application letter? A. You can follow up twice after one week to ask if e-mail materials were received. B. You can follow up with the employer once if you hear nothing after two or three

Poor writing may need to be rewritten and frequently brought to other people for help. Answer: TRUEBad writing may need to be rewritten and such poorly written documents are frequently cycled to other people for help. TRUEBad writing may need to be rewritten and such poorly written documents are frequently