Archives: Quiz

An event unit package is a subdivision of a project. A key use of a customer survey used in the operations consulting phase of problem definition is customer loyalty analysis. Answer:TRUE A key use of customer surveys is customer loyalty […]

A financially driven reason for outsourcing is that it can turn fixed costs into variable costs. In inventory models, high holding costs tend to favor low inventory levels and frequent replenishment. Answer:TRUE The broad category of holding (or carrying) costs […]

Process control is concerned with monitoring quality after the product or service has been produced. JIT requires a stable production level. When compared to synchronous manufacturing, this is viewed as a negative aspect of JIT. Answer:TRUE Comparing JIT to synchronous […]

The demand on a hospital’s emergency medical services is considered an uncontrollable arrival pattern of the calling population. The -chart is only useful for sampling that deals with continuous variables. Answer: FALSE Note that -charts record the results of attributes, […]

Overemphasis on purchase price frequently results in failure to address other significant costs. Time fences are periods of time having some specified level of opportunity for the customer to make changes. Answer:TRUE Management defines time fences as periods of time […]

The increasing complexity of modern operations management has made simple cut-and-try charting and graphical methods formerly used to develop aggregate operations plans impractical and obsolete. Backordering costs incurred in producing a given product type in a given time period are […]

The central idea of supply chain management is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer. A typical ERP system has […]

A process batch should be no larger than the transfer batch. The point at which the scale economy curve and the learning curve intersect is called the capacity optimum. Answer: FALSE Capacity optimum is a meaningless term not referenced in […]

In balancing an assembly line, workstation cycle time has to be less than the time between successive units coming off the end of the line. The unit improvement factor for a 60 percent learning curve at 25 units is 0.0933. […]

The value for “z” used in quality control charts is based on the degree of confidence you want to have in the resulting UCL and LCL values. An example of an assemble-to-order firm is Dell Computer. Answer: TRUE In the […]

The economic order quantity (EOQ) lot-sizing technique produces or acquires exactly the amount of product that is needed each time period with none carried over into future periods. Wall Street analysts are not particularly concerned with how efficient companies are […]

Productivity in a production process can be measured by the ratio of output to input. An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the […]

The term “assembly line” refers to progressive assembly linked by some material handling device. A time series is defined in the text as chronologically ordered data that may contain one or more components of demand variation: trend, seasonal, cyclical, autocorrelation, […]

LTPD in acceptance sampling stands for lot tolerance for parts defective. Process velocity is the ratio of the total throughput time to the value added time. Answer: TRUE Process velocity (also known as throughput ratio) is the ratio of the […]

The ‘sawtooth effect” is named after the jagged shape of the graph of inventory levels over time. Because ecodesigned products are innovative and have better environmental performance, they can be of a slightly lesser quality than the market standard. Answer: […]

One of the major benefits of DFMA is that products are designed that customers will want. An explicit service is readily observable by the senses. Answer: TRUE Explicit services are defined as the benefits that are readily observable by the […]

In a process sequence where a product flows from process A to process B, process B is called the dependent process. TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of […]

A manufacturing cell layout is similar to the workcenter and assembly-line layouts. Decoupling points are steps in the process where waiting takes place, either before or after the procedure is performed. Answer:TRUE Decoupling points are steps in the process where […]

Activity-system maps show how a company’s strategy is delivered through a set of tailored activities. Aggregate sales and operations planning occur in a company about every 3 to 18 months. Answer:FALSE Typically, sales and operations planning occurs on a monthly […]

Experience and trial and error are the simplest ways to choose weights for the weighted moving average forecasting model. Group technology includes the set of psychological tests and training exercises given to group workers to ensure a high level of […]

Cross-docking is a practice used in the international shipping industry that facilitates port utilization. The operations plan should not be updated but should be followed precisely until the longest-term planning horizon has passed. Answer:FALSE Typically, sales and operations planning occurs […]

Among the major trends in health care that relate to OSCM is the increased use of gene therapy. Job design is defined as the function of specifying the work activities of an individual or group in an organizational setting. Answer: […]

In a process sequence where a product flows from process A to process B, process A is called the mother process. A -chart has upper and lower control limits expressed as lines on the chart. As long as the sample […]

While spreadsheets can be somewhat useful for a variety of simulation problems, they can be confusing and are vulnerable to several drawbacks, including weak routines for random-number selection. One goal of having a core competency is to do something better […]

One way to categorize a process is to determine whether it is a multiple-stage or a single-stage process. In production scheduling, the process of determining which job to start first on some machine or in some work center is known […]

The aggregate operations plan is developed from the master schedule and the strategic capacity plan. Having a lot of interstage storage of materials is considered a good layout design for a manufacturing plant. Answer: FALSE Marks of a good layout […]

The Greek letter alpha is associated with consumer’s risk. In designing a production line, a mixed-model line layout is used by JIT manufacturers. Answer: TRUE Mixed-model line layout is used by JIT manufacturers such as Toyota. Kanban means ‘symbol” or […]

Simple exponential smoothing lags changes in demand. CPM is an abbreviation for critical path method. Answer: TRUE CPM is defined as an abbreviation for critical path method in the text. Choosing how to accommodate customer induced variability in a service […]

A central premise of exponential smoothing is that more recent data are less indicative of the future than data from the distant past. There are no differences in strategic and tactical forecasting. A forecast is a mathematical projection, and its […]

Computing the quantity of each component that goes into a finished product can be done by expanding (or exploding) each item in a product structure file and summing at all levels. The social impact of the triple bottom line concept […]

The ‘sawtooth effect,” named after turn-around artist Al “Chainsaw” Dunlap, is the severe reduction of inventory and service levels that occurs when a firm has gone through a hostile takeover. Accounts receivable is the amount owed the firm by its […]

What is the most accurate description of culture clusters? a. values that cluster together in the same culture b. values that cluster together in all cultures c. religions with a similar set of values d. countries with a similar set […]

Which of the following is not a recommended guideline for self-development of leadership skills? a. seek relevant feedback from other people b. look for easy answers to developmental needs c. increase self monitoring of behavior d. develop a personal vision […]

Which process is most likely to occur in an after-activity review? a. determination of responsibility for errors and mistakes b. recognition of members for their contributions to the team c. analysis of what was done well and what needs to […]

Which process was not a suggested method for team building? a. keep members informed about the group’s achievements b. use symbols and slogans to create a unique identity for the team c. conduct sessions to analyze group processes that need […]

What is the best explanation for so many different definitions of leadership? a. scholarly nitpicking about trivial issues b. disagreement about what should be included in the definition c. little opportunity for rigorous scientific analysis d. leadership is a very […]

Supportive leadership is most likely to result in what outcome for subordinates? a. stronger organizational commitment b. stronger satisfaction with the leader c. better coordination among subordinates d. better performance by subordinates After a manager makes an external attribution for […]

Which pattern of traits (from strongest to weakest) is best for managers in organizations? a. power, affiliation, achievement b. achievement, power, affiliation c. power, achievement, affiliation d. achievement, affiliation, power Which theory has the most emphasis on the responsibility of […]

Explaining why a proposed activity would be good for the target person is an example of which tactic? a. rational persuasion b. apprising c. exchange d. collaboration Which type of research is least likely to be useful for increasing our […]

What is the most common element in definitions of leadership? a. leadership is an authority relationship b. leadership is the ability to make good decisions c. leadership is an attribution made by followers d. leadership is an influence process Which […]

Which of the following is not primarily a change-oriented behavior? a. communicating an inspiring vision for the organizational unit b. monitoring the external environment c. encouraging innovative thinking by subordinates d. setting specific performance goals for subordinates The decision procedure […]

Which tactic is more likely to be used in a follow-up influence attempt than in an initial influence attempt? a. ingratiation b. consultation c. personal appeal d. pressure The status and influence accorded an emergent leader depends primarily on: a. […]

Which of the following was not suggested as a mechanism for reducing discrimination and intolerance in an organization? a. appraisal criteria that consider diversity issues and provide equal opportunity b. advisory committees to identify discrimination or intolerance and develop remedies […]

What aspect of leadership has been emphasized most often in leadership theories and research during the past half century? a. leader traits and skills b. leadership behavior c. leader power and authority d. the leadership situation What was found in […]

Use of legitimate power by leaders is most likely to result in which outcome? a. resistance b. compliance c. commitment d. confusion Participative leadership is most likely to be effective in a culture with: a. high collectivism b. low power […]

Which of the following is an example of a secondary status characteristic in negotiation? A. A person’s rank within an organization B. The number of supervisees in a person’s unit C. A person’s cultural background (p. 154) D. A person’s […]

Cooperative negotiators often get taken advantage of. Which of the following is a strategy that will help overly cooperative negotiators claim a greater share of resources? A. Avoid delegating the negotiation task to an agent B. Concentrate solely on the […]

The continuation norm in e-negotiations is best described as: A. the act of thinking about how things might have turned out differently B. negotiators’ beliefs that negotiations are worth continuing, even if they are heading towards an obvious lose-lose outcome […]

When using a power-based strategy and issuing an effective threat, a best practice is to: A. be ambiguous about what actions are needed by the other party and unclear about the consequences if they choose to not take action B. […]

Which of the following statements is most true with regard to integrative negotiation as it pertains to culture? A. Members of western cultures are more adept and skilled at expanding the pie compared to members of eastern cultures B. Members […]