Overemphasis on purchase price frequently results in failure to address other significant
costs.
Time fences are periods of time having some specified level of opportunity for the
customer to make changes.
We usually associate the word ‘seasonal” with recurrent periods of repetitive activity
that happen on other than an annual cycle.
Medicine error severity would be reported on the key process performance dashboard.
According to the theory of constraints, a non-bottleneck is any resource where capacity
is less than the demand placed on it.
In infinite loading, no consideration is given directly to whether there is sufficient
capacity at the resources required to complete the work, nor is the actual sequence of
the work as done by each resource in the work center considered.
An operations and supply chain strategy must be integrated with the organization’s
corporate strategy.
Service innovations can be patented.
Longest waiting time in line is a queue discipline discussed in the textbook.
Break-even analysis can be used to help decide whether to perform a task with a
special-purpose machine or with a general-purpose machine.
The goal of consulting firms is to satisfy a client’s needs.
Which of the following is not considered an operations consulting tool kit category?
A. Problem definition
B. Data gathering
C. Cost impact and payoff analysis
D. Optimizing operations output
E. Implementation
Which of the following is one of the three contrasting approaches to delivering on-site
service?
A. Airline approach
B. Self-service approach
C. Fast food approach
D. Do-it-yourself approach
E. Internet approach
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards
Deming, and Joseph M. Juran, had the same general message about what it took to
achieve outstanding quality. Which of the following was not part of that message?
A. Quality is free
B. Leadership from senior management
C. Customer focus
D. Total involvement of the workforce
E. Continuous improvement
In business forecasting, what is usually considered a medium-term time period?
A. Six weeks to one year
B. Three months to two years
C. One to five years
D. One to six months
E. Six months to six years
Plant A is located at the (X, Y) coordinates of (100, 200) and has a volume of shipping
of 500 units a day. Plant B is located at the (X, Y) coordinates of (150, 400) and has a
volume of shipping of 200 units a day. Using the centroid method, which of the
following is the X coordinate for the new plant location?
A. About 100
B. About 114
C. About 130
D. About 150
E. X coordinate cannot be computed from the data given.
If a small company has average daily sales of $5,000 and accounts receivable of
$150,000, what is the average days of accounts receivable?
A. 30 days
B. 3.3 days
C. $5,000/month
D. 33.3 days
Which of the following is a lean production technique that is not reported in the
textbook to have been successfully applied in service firms?
A. Organization of problem-solving groups
B. Upgraded housekeeping
C. Upgraded quality
D. Frozen windows
E. Elimination of unnecessary activities
Which of the following is not a basic type of production layout format?
A. Workcenter
B. Process layout
C. Manufacturing cell layout
D. Project layout
E. Assembly line
Which of the following is not a typical phases of product development?
A. Concept development
B. Value engineering
C. System-level design
D. Testing and refinement
E. Production/ramp-up
Which of the following is reported on a hospital’s key process performance dashboard?
A. Meal quality
B. Quality improvement
C. Autopsy rate
D. Cleanliness
E. Pain management
In the design of retail service layouts, the term “ambient conditions” does not refer to
which of the following?
A. Noise level
B. Music
C. Lighting
D. Scent
E. Staffing
The term ‘servicescape” refers to which of the following?
A. The schematic diagram of the service flows of material, information, and customers
B. The emergency exit plan from a service facility
C. The physical surroundings in which the service takes place
D. The network of government rules regulating the service
E. The broadest concept of the service business
What dimension of competitiveness does quality in product design affect?
A. Engineering hours per project
B. The cost of ongoing service
C. Responsiveness to customer needs
D. Aesthetics of design
E. None of these
You want to develop a three-sigma R-chart. You know the average range is 12 based on
several samples of size 6. Which of the following is the resulting LCL?
A. 20.0
B. 18.3
C. 7.02
D. 5.6
E. 0.0
Very few products are moved without at least part of their journey being by which mode
of transportation?
A. Highway
B. Rail
C. Water
D. Pipeline
E. Air
Which of the following is used to describe the degree of error?
A. Weighted moving average
B. Regression
C. Moving average
D. Forecast as a percent of actual
E. Mean absolute deviation
When arrivals occur in a purely random fashion at a service facility, the distribution of
the number of arrivals per unit of time forms which kind of distribution?
______________________________________
ISO 14000 is primarily concerned with what?
__________________________________________
What are periods of time having some specified level of opportunity for the customer to
make changes called? __________________________________________
Why were ISO 9000 and ISO 14000 standards developed?
_________________________________________
What are the main differences between facility layout for manufacturing and for retail
service establishments?
The triple-bottom-line evaluates the firm against what three criteria?
1. _____________________
2. _____________________
3. _____________________
What is a major industry and university program aiming to apply the latest concepts in
information technology to continue to improve service productivity of
technology-based organizations called?
_____________________________________________
In finite queuing theory, the average waiting time in line is denoted by what symbol?
A company can produce a product the first time at a cost of $2,500. If its 85 percent
learning curve allows the company to reduce its costs on each product, what is the total
cost of producing 400 units of the new product? _________________