c. set goals that include a specific target date
d. set goals that are challenging but realistic
Which of the following was not recommended to facilitate acceptance and successful
implementation of a major change?
a. convince people that the change can be made without any difficulties or
inconvenience for them
b. use ceremonies and rituals to help people deal with the pain of giving up familiar
things they value
c. create a sense of urgency about the need for change by showing it will be
more costly not to change
d. demonstrate personal commitment to see the change through to the end, regardless of
temporary setbacks
Which of the following actions does not represent a significant form of delegation?
a. assign a larger number of routine tasks
b. increase discretion about how the work is done
c. increase authority to expend resources
d. reduce the frequency of required progress reports