The ‘sawtooth effect” is named after the jagged shape of the graph of inventory levels
over time.
Because ecodesigned products are innovative and have better environmental
performance, they can be of a slightly lesser quality than the market standard.
MES and SES are acronyms for “manufacturing environment scheduler” and ‘service
environment scheduler” systems, respectively.
Make-to-stock production processes can easily handle requests for customized product
features.
A disadvantage of a matrix project organizational structure is that a project manager is
held responsible for successful completion of the project.
The term “encounter” is defined by Webster’s Dictionary as “meeting in conflict or
battle” and is used to also designate meetings between consumers and service systems.
Microsoft Dynamics is the largest ERP vendor.
Measurement by attributes means taking a sample, measuring the attribute in question,
and determining the level of quality in the population from which the sample was
drawn.
You are going to develop an R-chart based on range statistics, and you are using a
sample size of 15 for your charting purposes. Which of the following is the upper
control limit D4 factor for the chart?
A. 1.65
B. 1.70
C. 1.76
D. 1.87
E. 1.92
Which of the following is not a principle of reengineering?
A. Treat geographically dispersed resources as though they were centralized.
B. Link parallel activities instead of integrating their results.
C. Capture information many times, at the source and where it is interpreted.
D. Organize around outcomes not tasks.
E. Merge information processing work into the work that produces the information.
Which of the following is one of the three contrasting approaches to delivering on-site
service?
A. Quality approach
B. Stock market approach
C. Production-line approach
D. Retail approach
E. Professional approach
You have just used the capability index (Cpk) formulas to compute the two values “min
[1.5, 1].” Which of the following is the interpretation of these numbers?
A. The true capability index value is 1.
B. The mean of the production process has shifted to the left of the design limits.
C. The mean of the production process has shifted to the right of the design limits.
D. The mean has not shifted at all.
E. The true capability index value is between 1.5 and 1.
A job has 10 days of processing time left to do before completion, and today is the 5th
day of the month. If the job is due on the 15th day of the month, what is its critical
ratio?
A. 3
B. 2
C. 1
D. 0.8
E. – 0.8
Which of the following is not a problem definition tool from the operations consulting
tool kit?
A. Customer surveys
B. Computer simulation
C. Gap analysis
D. Issue trees
E. Five forces model
Which of the following is the cost of quality classification for costs such as inspection,
testing, and other tasks to ensure that the product or process is acceptable?
A. Appraisal costs
B. Prevention costs
C. External failure costs
D. Internal failure costs
E. Checking costs
You have collected the data for a time-cost CPM scheduling model analysis. The time is
in days and the project “direct costs” are given here.
The indirect costs for the project are determined on a daily duration basis. If the project
lasts 16 days, the total indirect costs are $400; 15 days, they will be $250; 14 days, they
will be $200; and 13 days, they will be $100. If you crash this project by one day, what
is the total (i.e., direct and indirect) project cost?
A. $2,150
B. $2,300
C. $2,400
D. $2,450
E. $2,500
If annual demand is 12,000 units, annual holding cost is $15 per unit, and setup cost per
order is $25, which of the following is the EOQ lot size?
A. 2,000
B. 1,200
C. 1,000
D. 300
E. 200
For which of the following should we use an X-bar chart based on sample means to
monitor process quality?
A. Grades in a freshman “pass/fail” course
B. Tire pressures in an auto assembly plant
C. Vehicles passing emissions inspection
D. Computer software errors
E. Number of units with missing operations
Which of the following is an input file necessary to run an MRP system?
A. Bill of materials (BOM) file
B. Quality management report
C. Exception reports
D. Planned-order schedules
E. Purchasing contracts
A company wants to forecast demand using the simple moving average. If the company
uses four prior yearly sales values (i.e., year 2010 = 100, year 2011 = 120, year 2012 =
140, and year 2013 = 210), which of the following is the simple moving average
forecast for year 2014?
A. 100.5
B. 140.0
C. 142.5
D. 145.5
E. 155.0
ISO 9000 is primarily concerned with what?
_________________________________________________
You are developing an X-bar chart based on sample means. You know the standard
deviation of the sample means is 4, the desired confidence level is 99.7 percent, and the
average of the sample means is 24. What is your UCL?
________________________________________
What is a closed area or compound into which foreign goods can be brought without
being subject to the normal customs requirements? ____________________
Describe the relationship between capacity utilization and quality in a service operation.
What is the name for a matrix that helps a product design team translate customer
requirements into operating and engineering goals?
_______________________________________
Identify the five forces that help evaluate a firm’s competitive position in light of the
structure of its industry.
(1) ___________________________
(2) ___________________________
(3) ___________________________
(4) ___________________________
(5) ___________________________
Describe the implications of the product-process matrix for process design in a
competitive situation.
The text describes 14 “issues in facility location.” Name as many of these as you can.
(1) ________________________
(2) ________________________
(3) ________________________
(4) ________________________
(5) ________________________
(6) ________________________
(7) ________________________
(8) ________________________
(9) ________________________
(10) ________________________
(11) ________________________
(12) ________________________
(13) ________________________
(14) ________________________
The ability to maintain balance in a system is referred to as ______________.