In a process sequence where a product flows from process A to process B, process B is
called the dependent process.
TQM was defined in the textbook as managing the entire organization so that it excels
on all dimensions of products and services that are important to the customer.
When evaluating capacity, managers need to consider both resource inputs and product
outputs.
One of the few lean techniques that does not work well in service firms is demand-pull
scheduling.
Strategic sourcing is the development and management of supplier relationships to
acquire goods and services in a way that aids in achieving the immediate needs of the
business.
Aggregation in sales and operations planning is by groups of customers on the supply
side and by product families on the demand side of the firm’s supply chain.
It is not necessary that a well-designed service system be robust.
Which of the following is the stage in the operations consulting process that
immediately follows ‘sales and proposal development”?
A. Design, develop, and test alternative solutions
B. Develop systematic performance measures
C. Present final report
D. Assure client satisfaction
E. Analyze problem
In which of the following situations should we not use the transportation method of
linear programming?
A. To find a new site location for a plant
B. To minimize costs of shipping units to m destinations
C. To maximize profits of shipping units to m destinations
D. To determine which corner of a street intersection to locate a retail service facility
E. To locate a finished goods distribution warehouse
Which of the following is not one of the “number of interesting issues that arise in yield
management?”
A. Pricing structures that must appear logical to the customer and justify different prices
B. Designing yield management programs that cannot be imitated by a competitor
C. How to handle variability in customer arrivals, duration, and interval
D. Managing the service process
E. Training workers and managers to work in a yield management environment
Which of the following is not a category reported in applying for the Baldrige Award?
A. Corporate leadership
B. Use of statistical quality control tools
C. Business results
D. Consumer and market focus
E. Strategic planning
Which of the following is an essential resource that flows through a hospital supply
chain?
A. Doctors and nurses
B. Information
C. Medicine
D. Patients
E. X-rays
In the textbook, Toyota’s Fujio Cho identified which of the following types of waste to
be eliminated?
A. Underproduction
B. Excess quality
C. Preventive maintenance
D. Product defects
E. Kaizen
For which of the following should we use an R-chart to monitor process quality?
A. Weighing trucks at a highway inspection station to determine if they are overloaded
B. Deciding whether an airliner has sufficient fuel for its trip
C. Student grades measured from 1 to 100
D. Determining whether vehicles from a motor pool will run
E. Determining the accuracy of a forecast of ‘snow”
What are two of the main objectives of ERP?
A. Transaction processing and decision support
B. Product tracking and customer invoicing
C. Transaction processing and logistic optimizing
D. Resource tracking and master schedule planning
In a work center, machine A has a 10-minute set-up time per batch and a 2-minute per
unit run time. Machine B performs the identical function but has a set-up time of 30
minutes and a 1-minute run time per unit. The work center makes products in batches
ranging from 1 unit to 100 units. Assuming capacity is not a limitation on either
machine, in order to minimize the total processing time, on which batches should
machine B be used?
A. All batches should be run on machine B.
B. Batches of more than 20 units should be run on machine B.
C. Batches of fewer than 80 units should be run on machine B.
D. Batches with up to 50 units should be run on machine B.
E. No batches should be run on machine B.
You have been placed in charge of a large project. Shortened communication lines are
required to ensure quick resolution of problems as they arise. You recognize that the
project is going to take a lot of time and require a lot of team pride, motivation, and
commitment by all members. Which project management structure should you use in
this situation?
A. Pure project
B. Task force
C. Matrix project
D. Functional project
E. PERT
What is an example of an issue that might be addressed by supply chain event
management?
A. A customer complains that a product arrived damaged.
B. A customer complains that he is unhappy with the product’s new packaging design.
C. A customer decides to change her order in the next ordering cycle.
D. A customer would like to discuss getting a quantity discount in the next billing cycle.
You want to determine the control lines for a -chart for quality control purposes. If the
total number of defects from all samples is 560, the number of samples is 70, and the
sample size is 80, which of the following would be the standard deviation used in
developing the control lines?
A. 0.9000
B. 0.4556
C. 0.0335
D. 0.0011
E. 0.0112
A work center has five jobs assigned to it. They are labeled, in the order of their arrival
in the shop, as jobs A, B, C, D, and E. The work center may work on only one job at a
time and must complete any job it starts before starting another job. Job A has a
processing time of 6 days and is due to the customer in 9 days. Job B has a processing
time of 2 days and is due in 16 days. Job C has a processing time of 4 days and is due in
10 days. Job D has a processing time of 3 days and is due in 7 days. Job E has a
processing time of 5 days and is due in 12 days. Using the shortest operating time
priority rule, in what order should these jobs be undertaken?
_________________________________.
What does it mean when we say that a process is capable?
You have 75 total defects from 100 different samples of 15. What is -bar?
_______________________________
Distinguish between forward scheduling and backward scheduling.
A company has calculated its running sum of forecast errors to be 1,000, and its
tracking signal is 50. What is the company’s mean absolute deviation?
_________________________________
Describe a specific example of the trade-offs between any two of the competitive
dimensions.
What are the six phases of the generic product development process?
1. ______________________________
2. ______________________________
3. ______________________________
4. ______________________________
5. ______________________________
6. ______________________________
A manufacturer has identified the options for acquiring a machined part. It can make the
part on a standard lathe for $250 per unit (including materials). It can make the part on
a numerically controlled lathe for $150 per unit (including materials). It can make the
part on a machining center for $50 per unit (also including materials). The manufacturer
can acquire a standard lathe for $10,000. It could acquire a numerically controlled lathe
for $100,000. A machining center would cost $350,000. It has also found that it can
purchase the part for $350 per unit. What are the ranges in demand for which each
method of procuring a part described above will be most economical?