Which is least likely to be the reason for resistance to major changes in job content and
procedures by people who have been doing the job with moderate success for many
years?
a. concern about their future job security in the organization
b. concern about not being able to adjust to the necessary changes
c. concern about the high cost to the organization of making the changes
d. a belief that the proposed changes are unnecessary
Which approach is least likely to be useful when trying to implement a major change in
an organization?
a. include symbolic changes that will affect the daily activities of members
b. select a task force with the skills and values needed to implement the change
c. describe the changes as routine, incremental adjustments to avoid upsetting people
d. measure the effects of the change on people, processes, and performance
Strong expert power is most likely to enhance the effectiveness of which tactic?
a. inspirational appeals