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A balance sheet is an example of a record that has value for financial reasons. Reflective listening is used to hear, understand, and offer feedback that helps the speaker think about his or her feelings or objectives. Answer: T College […]

Handouts for a presentation a. can be used to provide the main points of the presentation. b. should not be used to provide additional details about the presentation topic. c. should never be distributed at the beginning of the presentation. […]

Administrative associate is another term for an administrative professional. High pay and good benefits are the top motivators of employees. Answer: F Composing is sending a message to the receiver or making the message available to the receiver. Answer: F […]

Management and leadership are the same thing. People often judge others by how they look. Answer: T Answer: The profit or loss amount from the income statement is not shown on the organization’s balance sheet. Answer: F Teamwork skills are […]

One way of staying motivated is to a. measure your progress. b. accept interference. c. punish yourself for missteps. d. give up on goals that you do not reach. For the security of your computer data a. it is not […]

A good source of job information is a. the Internet. b. a major newspaper. c. an employment agency. d. All the above When you wish to understand and remember the information being presented, you are using a. informative listening. b. […]

Robert’s Rules of Order a. explains parliamentary procedures. b. contains procedures often used at board of directors meetings. c. describes an effective process for filling customer orders. d. Both A and B Match each term with the correct statement below. […]

At which stage of team development do members know each other better, listen, and appreciate what each member has to offer? a. norming b. storming c. adjourning d. forming A way to become more accountable at work is to a. […]

Business gifts a. may be expected in some countries. b. should be small and representative of the visitor’s country. c. may not be welcomed in some countries. d. All the above When scheduling a room for a presentation a. select […]

Projects are a. less stressful than ongoing work. b. less predictable than ongoing work. c. part of the normal operations of a company or unit. d. None of the above Match each item with the correct statement below. a. blog […]

Business-class air travel is a level between first class and coach or economy class. Answer: T To observe proper e-mail etiquette, you should turn off your cell phone or use the silent alert setting in one-on-one interactions and during meetings, […]

A system that plays a recorded announcement and records and stores telephone messages is called a. voice mail. b. electronic mail. c. instant messaging. d. conference mail. Which of the following is the correct order for arranging these names in […]

A team member should never apologize when he or she is in the wrong. When staying in a hotel, you should become familiar with escape routes in case of fire or another emergency. Answer: T Technical skills are the ability […]

A postage meter is a device that prints prepaid postage on an envelope or label. If your organization does not offer formal feedback, you should regularly ask your supervisors and coworkers how you can improve your performance. Answer: T When […]

A broadcast that is similar in nature to a television broadcast and takes place over the World Wide Web is a(n) a. audio conference. b. video conference. c. webcast. d. webinar. Match each term with the correct statement below. a. […]

After an interview, you should promptly write a follow-up letter thanking the interviewer. For passengers traveling by air in the United States, an acceptable government-issued photo identification is not required. Answer: F Protecting the confidentiality of information can be a […]

Adjusting a message for the reader involves considering the reader’s needs, wants, and interests as they relate to the message. Thanking the caller at the end of a telephone conversation is an important part of effective customer service. Answer: T […]

Most administrative assistants work in the service sector. You should always try to solve problems and make decisions yourself rather than leaving a situation for your supervisor to handle. Answer: F An effective leader is someone who sets an example. […]

Administrative assistants need a. interpersonal skills. b. communication skills. c. a strong work ethic. d. All the above Decision-Making Steps 1> Determine strategies to overcome the barriers. 2> Choose the best strategy. 3> Decide what your goal is. 4> Evaluate […]

The leadership style of a leader who maintains complete control over employees is a. laissez-faire. b. autocratic. c. democratic. d. None of the above If your supervisor’s name is Maya Aquino, the best way to address her is as a. […]

Businesses have a legal and ethical obligation not to harm the citizens of the community. Meeting participants are responsible for reading the agenda and any related materials received before the meeting. Answer: T All electronic information that you create or […]

When preparing a resume, you should a. not mention military service you have completed. b. include a career objective. c. not list professional affiliations. d. All the above Effective leaders a. are driven by their emotions. b. simply react to […]

Travelers cannot be charged a penalty for changing to another flight or canceling a flight. Selecting the proper supplies for the copying job and recycling used paper are two ways to control copying costs. Answer: T It is not necessary […]

International travelers need not arrive at the airport earlier before flights than domestic travelers. Reprinting copyrighted information without permission from the copyright holder is usually okay so long as you give the source of the information. Answer: F It is […]

Job openings for the federal government are not posted online. Management and leadership are the same thing. Answer: F In many jobs, you will have a formal performance appraisal, typically once a year. Answer: T The demand for temporary workers […]

Setting aside time for yourself is not selfish. Accounting software allows users to enter transactions but not to create financial statements. Answer: F Antivirus software cannot be used to scan a computer and identify and remove viruses and other security […]

When you are planning a presentation a. you should identify the objectives of the presentation. b. do not consider the audience. c. the first step is to identify visual aids to use in the presentation. d. the length of the […]

To manage your relationships at work a. take time to think about yourself. b. let your emotions guide your responses. c. strive to put relationships on a personal level. d. All the above When U.S. Mail is used, postcards, letters, […]

Electronic records can be stored on a a. CD or DVD. b. computer hard drive. c. flash drive. d. All the above Which of the following is the correct order for arranging these numbers in straight-number filing order? a. 15 […]

A private network that uses web pages and other web technologies and is accessible only by an organization’s employees is a(n) a. wide area network. b. local area network. c. extranet. d. intranet. When dealing with customers, you should make […]

A critical thinker a. distinguishes between fact and opinion. b. recognizes bias. c. supports opinions with evidence. d. All the above The Sarbanes-Oxley Act of 2002 made it a crime to a. employ people age 15 and younger in factories. […]