Management Control Systems: Performance Measurement, Evaluation and Incentives 3rd Edition

Bank of the Desert, for the year ending December 31, 2000 Branch Number Branch Age (Years) Total Deposit Balances ($000) Retail Accounts Non-Retail Accounts Cross Sell Accounts ATM/Debit Count Checkin g Count Savings Count Loan Count NIB Count Other Count ATM/Debit Balance Checking Balance Savings Balance NIB Balance Other Balance Loan Balance ATM/Debit Profit Checking Profit Savings Profit NIB Profit Other Profit Loan Profit Total Profit from Retail Customers HH Served # Sales (Total)

70 Pearson Education Limited 2012 70 Pearson Education Limited 2012 70 Pearson Education Limited 2012 Case Matrix Case for use in Chapter: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Integrative Case? Leos Four-Plex Theatre Wongs Pharmacy

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139 5 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors teaching Alcon Laboratories, Inc. (9-187-197). 139 5 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors teaching Alcon Laboratories, Inc. (9-187-197). 139 5 Professor Kenneth A. Merchant wrote this

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195 Pearson Education Limited 2012 This note was prepared by Professors Kenneth A. Merchant (University of Southern California) and Wim A. Van der Stede (LondonSchool of Economics) for the sole purpose of aiding classroom instructors in the use of the Kranworth Chair Corporation case. Itpro-vides analysis and questions that

203 Pearson Education Limited 2012 203 Pearson Education Limited 2012 203 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the Toyota Motor Sales, U.S.A., Inc. case. Copyright 1998 by Kenneth A. Merchant. All rights reserved. No part

208 Pearson Education Limited 2012 Pearson Education Limited 2012 Pearson Education Limited 2012 Marshall School of Business University of Southern California Zumwald AG ERRATUM Instructors using the Zumwald AG case from the first print of the 3rd Edition of the book

213 Pearson Education Limited 2012 This note was prepared by Professors Kenneth A. Merchant (University of Southern California), Tatiana Sandino (University ofSouthern California), and Wim A. Van der Stede (London School of Economics) for the sole purpose of aiding classroom instructorsin the use of the Global Investors, Inc. case.

219 Pearson Education Limited 2012 This teaching note was written by Kenneth A. Merchant, Associate Professor, as an aid to instructors teachingCitibank Indonesia (9-185-061) Copyright 1986 by the President and Fellows of Harvard College. No part of this publication may be reproduced,stored in a retrieval system, or transmitted in

226 Pearson Education Limited 2012 Kenneth A. Merchant, Associate Professor, prepared this teaching note as an aid to instructors using HCCIndustries, Inc. (N9-189-096). Copyright 1990 by the President and Fellows of Harvard College. To order copies, call (617) 495-6117 or write thePublishing Division, Harvard Business School, Boston, MA 02163.

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238 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the VisuSon, Inc. case. Copyright 2011 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in any form

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244 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the Harwood Medical Instruments PLC case.Copyright 2011 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in any

248 Pearson Education Limited 2012 This note was prepared by Professors Kenneth A. Merchant and Wim A. Van der Stede for the sole purpose of aiding classroom in-structors in the use of the Superconductor Technologies, Inc. case. It provides analysis and questions that are intended to presentalternative approaches to

256 Pearson Education Limited 2012 This note was prepared by Professors Kenneth A. Merchant and Wim A. Van der Stede for the sole purpose of aiding classroominstructors in the use of the TsinghuaTongfang Co. Ltd. case. It provides analyses and questions that are intended to presentalternative approaches to deepening

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273 Pearson Education Limited 2012 Professors Kenneth A. Merchant and Wim A. Van der Stede wrote this teaching note as an aid to instructors using the BehavioralImplications of Airline Depreciation Accounting Policy Choices case. Copyright 2003 by Kenneth A. Merchant and Wim A. Van der Stede. All rights reserved.

277 Pearson Education Limited 2012 Professors Kenneth A. Merchant, and Wim A. Van der Stede wrote this teaching note as an aid to instructors using the LasFerreteras De Mxico, S.A. de C.V. case. Copyright 2003 by Kenneth A. Merchant, and Wim A. Van der Stede. All rights reserved. No

282 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the Industrial Electronics, Inc. case. Copyright 2003 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in any

286 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the Haengbok Bancorp case. Copyright 2011 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in any form

290 Pearson Education Limited 2012 Professors Kenneth A. Merchant and Wim A. Van der Stede and research assistant Xiaoling (Clara) Chen wrote this teaching noteas an aid for instructors using the Berkshire Industries PLC case. Copyright 2003 by Kenneth A. Merchant and Wim A. Van der Stede. All rights

299 Pearson Education Limited 2012 Professors Michal Mat jka, Kenneth A. Merchant, and Wim A. Van der Stede wrote this teaching note as an aid to instructors usingthe Catalytic Solutions, Inc. case. Copyright 2003 by Michal Mat jka, Kenneth A. Merchant, and Wim A. Van der Stede. All rights

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307 Pearson Education Limited 2012 Copyright 2004 President and Fellows of Harvard College. To order copies or request permission to reproducematerials, call 1-800-545-7685, write Harvard Business School Publishing, Boston, MA 02163, or go tohttp://www.hbsp.harvard.edu. No part of this publication may be reproduced, stored in a retrieval system, used in

315 Pearson Education Limited 2012 Professors Kenneth A. Merchant and Wim A. Van der Stede wrote this teaching note as an aid to instructors using the Statoil case(A211-01). Copyright 2011 by Kenneth A. Merchant and Wim A. Van der Stede. All rights reserved. No part of this publication may

324 Pearson Education Limited 2012 Professors Kenneth A. Merchant and Wim A. Van der Stede prepared this teaching note for the sole purpose of aiding classroominstructors in the use of the Olympic Car Wash case study (A203-11). Copyright 2003 by Kenneth A. Merchant and Wim A. Van der Stede.

327 Pearson Education Limited 2012 This note was prepared by Professors Kenneth A. Merchant (University of Southern California) and Wim A. Van der Stede (LondonSchool of Economics) for the sole purpose of aiding classroom instructors in the use of the Southern California Edison case. Itprovides analysis and questions that

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348 Pearson Education Limited 2012 Professors Kenneth A. Merchant, Wim A. Van der Stede, and research assistant Xiaoling (Clara) Chen prepared this teaching noteas an aid for instructors using the Bank of the Desert case. Copyright 2003 by Kenneth A. Merchant and Wim A. Van der Stede. All rights

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91 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the Armco, Inc.: Midwestern Steel Divisioncase. Copyright 1998 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in

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376 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the Entropic Communications, Inc. case. Copyright 2011 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in any

382 Pearson Education Limited 2012 Copyright 2005 President and Fellows of Harvard College. To order copies or request permission to reproducematerials, call 1-800-545-7685, write Harvard Business School Publishing, Boston, MA 02163, or go tohttp://www.hbsp.harvard.edu. No part of this publication may be reproduced, stored in a retrieval system, used in

390 Pearson Education Limited 2012 Copyright 1998 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in any form or by any means without permission. 390 Pearson Education Limited 2012 Copyright 1998 by Kenneth A. Merchant. All

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405 Pearson Education Limited 2012 405 Pearson Education Limited 2012 405 Pearson Education Limited 2012 Professors Kenneth A. Merchant and Wim A. Van der Stede wrote this teaching note as an aid to instructors using the Landale PLCcase. Copyright 2003 by Kenneth A. Merchant and Wim A.

408 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the Two Budget Targets case. Copyright 1998 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in any

411 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the Conservative Accounting in the GeneralProducts Division case. Copyright 1998 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or

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424 Pearson Education Limited 2012 School of Economics) for the sole purpose of aiding classroom instructors in the use of The Expiring Software License case. Itprovides analysis and questions that are intended to present alternative approaches to deepening students comprehension ofbusiness issues and energizing classroom discussion. Assistance from Leslie

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434 Pearson Education Limited 2012 instructors in the classroom use of the case, ConAgra Grocery Products Company. Copyright 2003 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in any form or by any means without permission.

439 Pearson Education Limited 2012 Copyright 1998 by the President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685 or write Harvard Business School Publishing, Boston, MA 02163. No part of this publication may be reproduced, stored in a retrieval system, used

451 Pearson Education Limited 2012 Copyright 1998 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without permission. 451 Pearson Education Limited 2012 Copyright 1998 by Kenneth A. Merchant.

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469 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the Waikerie Co-operative Producers Ltd.case. Copyright 1998 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, or transmitted in any

473 Pearson Education Limited 2012 Pearson Education Limited 2012 Pearson Education Limited 2012 This note was prepared by Professor Robert S. Kaplan for the sole purpose of aiding classroom instructors in the use of Boston L yric Opera, HBS No. 101-111. It provides analysis and questions that

492 Pearson Education Limited 2012 Professor Kenneth A. Merchant wrote this teaching note as an aid to instructors using the University of Southern California:Responsibility Center Management System case [A208-01]. Copyright 2011 by Kenneth A. Merchant. All rights reserved. No part of this publication may be reproduced, stored in a

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3 Pearson Education Limited 2012 Pearson Education Limited 2012 Pearson Education Limited 2012 Contents Chapters Pages I Introduction 1. Introduction 6 2. Model Syllabi 9 3. Case Matrix 70 3. Case Matrix 70 3. Case Matrix 70 4. The Case

Income Statement 2008 (Pro Forma) 9 Months Ended 9/30/08 Selling 10,663 7,921 9,581 8,705 R&D 7,566 5,744 6,646 5,856 General and Administrative 7,458 5,611 7,028 6,673 Operating Income 6,811 4,728 4,933 3,279 Interest Expense 1,060 773 886 653 Income before Tax 5,751 3,955 4,046 2,626 Tax 2,013 1,384 1,416 919 Income before Extraordinary Items

Fixed Selling Expense Percentage 17.0%Base G&A Percentage 16.0%Fixed G&A Percentage 60.0%Base R&D Percentage 12.0%Base R&D Growth Rate 13.5%Short-term Interest Rate 7.4%Long-term Interest Rate 9.0%Effective Tax Rate 35.0% Fixed Selling Expense Percentage 17.0%Base G&A Percentage 16.0%Fixed G&A Percentage 60.0%Base R&D Percentage 12.0%Base R&D Growth Rate 13.5%Short-term Interest Rate 7.4%Long-term Interest Rate 9.0%Effective

6 Pearson Education Limited 2012 6 Pearson Education Limited 2012 6 Pearson Education Limited 2012 Introduction One constant in the teaching of virtually all courses in management control systems (MCSs) is their heavy use of the case method of instruction. Even instructors who are most comfortable lecturing and/or

9 Pearson Education Limited 2012 Pearson Education Limited 2012 Pearson Education Limited 2012 Model Syllabus 1 Accounting 476Performance Measurement Issues Leventhal School of Accounting, University of Southern California Professor Kenneth A. Merchant Office HOH 606 Telephone (213) 821-5920 E-mail kmerchant@marshall.usc.edu Class Hours T/Th 2:003:50 p.m. Classroom

20 Pearson Education Limited 2012 Pearson Education Limited 2012 Pearson Education Limited 2012 Model Syllabus 2 The London School of Economics and Political Science Department of Accounting AC310 Advanced Managerial Accounting Module 2 Michaelmas Term (Weeks 610) Management Accounting in its Organizational Context: The Function of

25 Pearson Education Limited 2012 Pearson Education Limited 2012 Pearson Education Limited 2012 Model Syllabus 3 Accounting 537Management Control Systems Marshall School of Business, University of Southern California Professor Kenneth A. Merchant Office HOH 606 Telephone (213) 821-5920 E-mail kmerchant@marshall.usc.edu Class Hours T/Th 12:301:50 p.m. Classroom

45 Pearson Education Limited 2012 Pearson Education Limited 2012 Pearson Education Limited 2012 Model Syllabus 4 The London School of Economics and Political Science Department of Accounting AC411 Accounting, Strategy and Control Professor Wim A. Van der Stede w.van-der-stede@lse.ac.uk tel. 020 7955 6695 Introduction This course

53 Pearson Education Limited 2012 Pearson Education Limited 2012 Pearson Education Limited 2012 Model Syllabus 5 Accounting 537Management Control Systems (Evening) Marshall School of Business, University of Southern California Professor Kenneth A. Merchant Office HOH 606 Telephone (213) 821-5920 E-mail kmerchant@marshall.usc.edu Class Hours Tuesday, 6:309:30 p.m.

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Student workbook for VisuSon Inc. Case A210-01 Many cells in this workbook have been protected to prevent accidental alteration of formulas and values. Unprotected cells have been highlighted in light green. To alter protected cells, use the password "visuson". Total % Var. % Discr. Var. Non- Discr. Depr. & Amortization 3,148 0% 19% -