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978-0134130408 Chapter 1
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 1-1 CHAPTER 1 HUMAN RELATIONS AND YOURSELF CHAPTER OUTLINE AND LECTURE NOTES The chapter begins with ten statements about human behavior in the form of a quiz. The purpose of the […]
978-0134130408 Chapter 10
CHAPTER 10 MANAGING CONFLICT CHAPTER OUTLINE AND LECTURE NOTES Conflict takes place frequently, and being able to manage it well contributes to your feeling of well-being. Conflict is a condition that exists when two sets of demands, goals, or motives […]
978-0134130408 Chapter 11
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 11-1 CHAPTER 11 BECOMING AN EFFECTIVE LEADER CHAPTER OUTLINE AND LECTURE NOTES Leadership is the process of bringing about positive changes and influencing others to achieve organizational goals, along with coordinating […]
978-0134130408 Chapter 12
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 12-1 CHAPTER 12 MOTIVATING OTHERS AND DEVELOPING TEAMWORK CHAPTER OUTLINE AND LECTURE NOTES There are a variety of theories and practices for motivating others, including financial motivators. Closely related is the […]
978-0134130408 Chapter 13
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 13-1 CHAPTER 13 DIVERSITY AND CROSS-CULTURAL COMPETENCE CHAPTER OUTLINE AND LECTURE NOTES Being able to work well with people from other cultures, both outside and inside of your own country is […]
978-0134130408 Chapter 14
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 14-1 CHAPTER 14 GETTING AHEAD IN YOUR CAREER CHAPTER OUTLINE AND LECTURE NOTES A few basic ideas about conducting a job campaign are reviewed as part of the major theme of […]
978-0134130408 Chapter 15
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 15-1 CHAPTER 15 LEARNING STRATEGIES, PERCEPTION, AND LIFE SPAN CHANGES CHAPTER OUTLINE AND LECTURE NOTES It is possible at any stage of our life cycle that we may be required to […]
978-0134130408 Chapter 16
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 16-1 CHAPTER 16 DEVELOPING GOOD WORK HABITS CHAPTER OUTLINE AND LECTURE NOTES This chapter describes various methods of improving work habits and managing time. As a result, the reader learns how […]
978-0134130408 Chapter 17
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 17-1 CHAPTER 17 MANAGING STRESS AND PERSONAL PROBLEMS CHAPTER OUTLINE AND LECTURE NOTES Companies are concerned about preventing and reducing stress to improve productivity, including having employees overcome personal problems that […]
978-0134130408 Chapter 2
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 2-1 CHAPTER 2 SELF-ESTEEM AND SELF-CONFIDENCE CHAPTER OUTLINE AND LECTURE NOTES Self-confidence helps a person succeed in a competitive field. Two of the biggest building blocks for more effective human relations […]
978-0134130408 Chapter 3
CHAPTER 3 SELF-MOTIVATION AND GOAL SETTING CHAPTER OUTLINE AND LECTURE NOTES You have to be well motivated to achieve success in work and personal life. Being well motivated facilitates achieving high productivity and quality, and is also necessary for career […]
978-0134130408 Chapter 4
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 4-1 CHAPTER 4 EMOTIONAL INTELLIGENCE, ATTITUDES, AND HAPPINESS CHAPTER OUTLINE AND LECTURE NOTES Emotional intelligence, including self-awareness, figures into success in business. Related aspects of using emotion constructively are attitudes and […]
978-0134130408 Chapter 5
Copyright © 2017, Pearson Education, Inc. All Rights Reserved 5-1 CHAPTER 5 VALUES AND ETHICS CHAPTER OUTLINE AND LECTURE NOTES Values and ethics are foundation topics in human relations because our values and ethics influence how we treat others, and […]
978-0134130408 Chapter 6
CHAPTER 6 PROBLEM SOLVING AND CREATIVITY CHAPTER OUTLINE AND LECTURE NOTES The ability to solve problems creatively is required in many positions. A problem is a gap between what exists and what you want to exist. Decision making means selecting […]
978-0134130408 Chapter 7
CHAPTER 7 PERSONAL COMMUNICATION EFFECTIVENESS CHAPTER OUTLINE AND LECTURE NOTES Communication is so vital that it has been described as the glue that holds organizations and families together. Most job foul-ups and marital disputes are considered to be communication problems. […]
978-0134130408 Chapter 8
CHAPTER 8 COMMUNICATION IN THE WORKPLACE CHAPTER OUTLINE AND LECTURE NOTES Effective communication contributes to organizational success in many ways such as keeping employees informed as to what needs to be accomplished and identifying problems before they cripple a company. […]
978-0134130408 Chapter 9
CHAPTER 9 SPECIALIZED TACTICS FOR GETTING ALONG WITH OTHERS IN THE WORKPLACE CHAPTER OUTLINE AND LECTURE NOTES This chapter presents a variety of strategies and tactics aimed at building constructive relationships with a person’s manager, coworkers, and customers. Along the […]
978-0134130408 Test Bank Chapter 01
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 1 Human Relations and You 1) People who are promoted to leadership positions in organizations typically ________. A) focus much more on intellectual skills than human relations skills B) […]
978-0134130408 Test Bank Chapter 02
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 2 Self-Esteem and Self-Confidence 1) Self-esteem deals specifically with what we ________. A) think about our self B) feel about our self C) make of our potential D) do […]
978-0134130408 Test Bank Chapter 03
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 3 Self-Motivation and Goal Setting 1) A major reason that many people do not attain the goals they have formulated for themselves is that they ________. A) lack enough […]
978-0134130408 Test Bank Chapter 04
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 4 Emotional Intelligence, Attitudes, and Happiness 1) Juan, the owner of a tax-preparation service, displays good emotional intelligence when he ________. A) accurately perceives the emotions of his employees […]
978-0134130408 Test Bank Chapter 05
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 5 Values and Ethics 1) ________ establish the basis for ethical thinking and behavior. A) Fears B) Dreams C) Values D) Motivations Answer: C Diff: Easy LO: 5-1: Understand […]
978-0134130408 Test Bank Chapter 06
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 6 Problem Solving and Creativity 1) According to the technical definition of the term, you know you have a problem when ________. A) you experience stress B) there is […]
978-0134130408 Test Bank Chapter 07
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 7 Personal Communication Effectiveness 1) The first step in the communication process is ________. A) choosing a channel B) encoding the message C) decoding the message D) eliminating noise […]
978-0134130408 Test Bank Chapter 08
Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 8 Communication in the Workplace 1) A major purpose of a company using a social networking site within the organization is to ________. A) encourage employees to purchase company products […]
978-0134130408 Test Bank Chapter 09
Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 9 Specialized Tactics for Getting Along with Others in the Workplace 1) The most vital strategy for impressing your manager is to ________. A) take the initiative in asking for […]
978-0134130408 Test Bank Chapter 10
Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 10 Managing Conflict 1) Conflict occurs whenever ________. A) you secretly dislike another person B) two sets of demands are incompatible C) you deal with coworkers D) your job is […]
978-0134130408 Test Bank Chapter 11
Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 11 Becoming and Effective Leader 1) You know that Baldwin is an effective leader when he helps the group accomplish its objectives without ________. A) having to work excessive hours […]
978-0134130408 Test Bank Chapter 12
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 12 Motivating Others and Developing Teamwork 1) One commonly used meaning for motivation is an internal state that leads to effort expended toward objectives. A second widely used meaning […]
978-0134130408 Test Bank Chapter 13
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 13 Diversity and Cross-Cultural Competence 1) Deep-level diversity is reflected in which one of the following characteristics? A) Race B) Sex C) Ethnicity D) Religious values Answer: D Diff: […]
978-0134130408 Test Bank Chapter 14
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 14 Getting Ahead in Your Career 1) Your chances of finding suitable employment are directly proportional to the number of ________. A) followers you have on Twitter B) friends […]
978-0134130408 Test Bank Chapter 15
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 15 Learning Strategies, Perception, and Life Span Changes 1) Cedrick is hired as an ambulance driver which requires driving a vehicle wider than customary for him. On his first […]
978-0134130408 Test Bank Chapter 16
Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 16 Developing Good Work Habits 1) The amount of quality work accomplished in relation to the resources consumed is the emphasis of work habits in the workplace today. This is […]
978-0134130408 Test Bank Chapter 17
1 Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 17 Managing Stress and Personal Problems 1) Stress is a(n) ________. A) external force acting on the individual B) internal reaction to a force C) internal force acting on […]