Human Relations for Career and Personal Success: Concepts, Applications, and Skills 11th Edition

Copyright 2017, Pearson Education, Inc. All Rights Reserved 1-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 1-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 1-1 CHAPTER 1 HUMAN RELATIONS AND YOURSELF CHAPTER OUTLINE AND LECTURE NOTES The chapter begins with ten statements about human behavior in

Copyright 2017, Pearson Education, Inc. All Rights Reserved 10-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 10-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 10-1 CHAPTER 10 MANAGING CONFLICT CHAPTER OUTLINE AND LECTURE NOTES Conflict takes place frequently, and being able to manage it

Copyright 2017, Pearson Education, Inc. All Rights Reserved 11-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 11-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 11-1 CHAPTER 11 BECOMING AN EFFECTIVE LEADER CHAPTER OUTLINE AND LECTURE NOTES Leadership is the process of bringing about positive changes

Copyright 2017, Pearson Education, Inc. All Rights Reserved 12-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 12-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 12-1 CHAPTER 12 MOTIVATING OTHERS AND DEVELOPING TEAMWORK CHAPTER OUTLINE AND LECTURE NOTES There are a variety of theories and practices for motivating others,

Copyright 2017, Pearson Education, Inc. All Rights Reserved 13-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 13-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 13-1 CHAPTER 13 DIVERSITY AND CROSS-CULTURAL COMPETENCE CHAPTER OUTLINE AND LECTURE NOTES Being able to work well with people from other

Copyright 2017, Pearson Education, Inc. All Rights Reserved 14-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 14-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 14-1 CHAPTER 14 GETTING AHEAD IN YOUR CAREER CHAPTER OUTLINE AND LECTURE NOTES A few basic ideas about conducting a job

Copyright 2017, Pearson Education, Inc. All Rights Reserved 15-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 15-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 15-1 CHAPTER 15 LEARNING STRATEGIES, PERCEPTION, AND LIFE SPAN CHANGES CHAPTER OUTLINE AND LECTURE NOTES It is possible at any

Copyright 2017, Pearson Education, Inc. All Rights Reserved 16-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 16-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 16-1 CHAPTER 16 DEVELOPING GOOD WORK HABITS CHAPTER OUTLINE AND LECTURE NOTES This chapter describes various methods of improving work habits

Copyright 2017, Pearson Education, Inc. All Rights Reserved 17-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 17-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 17-1 CHAPTER 17 MANAGING STRESS AND PERSONAL PROBLEMS CHAPTER OUTLINE AND LECTURE NOTES Companies are concerned about preventing and reducing stress

Copyright 2017, Pearson Education, Inc. All Rights Reserved 2-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 2-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 2-1 CHAPTER 2 SELF-ESTEEM AND SELF-CONFIDENCE CHAPTER OUTLINE AND LECTURE NOTES Self-confidence helps a person succeed in a competitive field. Two of

Copyright 2017, Pearson Education, Inc. All Rights Reserved 3-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 3-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 3-1 CHAPTER 3 SELF-MOTIVATION AND GOAL SETTING CHAPTER OUTLINE AND LECTURE NOTES You have to be well motivated to achieve

Copyright 2017, Pearson Education, Inc. All Rights Reserved 4-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 4-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 4-1 CHAPTER 4 EMOTIONAL INTELLIGENCE, ATTITUDES, AND HAPPINESS CHAPTER OUTLINE AND LECTURE NOTES Emotional intelligence, including self-awareness, figures into success in business.

Copyright 2017, Pearson Education, Inc. All Rights Reserved 5-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 5-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 5-1 CHAPTER 5 VALUES AND ETHICS CHAPTER OUTLINE AND LECTURE NOTES Values and ethics are foundation topics in human relations because our

Copyright 2017, Pearson Education, Inc. All Rights Reserved 6-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 6-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 6-1 CHAPTER 6 PROBLEM SOLVING AND CREATIVITY CHAPTER OUTLINE AND LECTURE NOTES The ability to solve problems creatively is required in

Copyright 2017, Pearson Education, Inc. All Rights Reserved 7-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 7-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 7-1 CHAPTER 7 PERSONAL COMMUNICATION EFFECTIVENESS CHAPTER OUTLINE AND LECTURE NOTES Communication is so vital that it has been described as

Copyright 2017, Pearson Education, Inc. All Rights Reserved 8-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 8-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 8-1 CHAPTER 8 COMMUNICATION IN THE WORKPLACE CHAPTER OUTLINE AND LECTURE NOTES Effective communication contributes to organizational success in many

Copyright 2017, Pearson Education, Inc. All Rights Reserved 9-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 9-1 Copyright 2017, Pearson Education, Inc. All Rights Reserved 9-1 CHAPTER 9 SPECIALIZED TACTICS FOR GETTING ALONG WITH OTHERS IN THE WORKPLACE CHAPTER OUTLINE AND LECTURE NOTES This chapter

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 1 Human Relations and You 1) People who are promoted to leadership positions in organizations typically ________. A) focus much more on intellectual

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 2 Self-Esteem and Self-Confidence 1) Self-esteem deals specifically with what we ________. A) think about our self B) feel about our self C)

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 3 Self-Motivation and Goal Setting 1) A major reason that many people do not attain the goals they have formulated for themselves is

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 4 Emotional Intelligence, Attitudes, and Happiness 1) Juan, the owner of a tax-preparation service, displays good emotional intelligence when he ________. A) accurately

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 5 Values and Ethics 1) ________ establish the basis for ethical thinking and behavior. A) Fears B) Dreams C) Values D) Motivations Answer:

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 6 Problem Solving and Creativity 1) According to the technical definition of the term, you know you have a problem when ________. A)

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 7 Personal Communication Effectiveness 1) The first step in the communication process is ________. A) choosing a channel B) encoding the message C)

1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 8 Communication in the Workplace 1) A major purpose of a company using a social networking site within the organization is

1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 9 Specialized Tactics for Getting Along with Others in the Workplace 1) The most vital strategy for impressing your manager is

1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 10 Managing Conflict 1) Conflict occurs whenever ________. A) you secretly dislike another person B) two sets of demands are incompatible

1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 11 Becoming and Effective Leader 1) You know that Baldwin is an effective leader when he helps the group accomplish its

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 12 Motivating Others and Developing Teamwork 1) One commonly used meaning for motivation is an internal state that leads to effort expended toward

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 13 Diversity and Cross-Cultural Competence 1) Deep-level diversity is reflected in which one of the following characteristics? A) Race B) Sex C) Ethnicity

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 14 Getting Ahead in Your Career 1) Your chances of finding suitable employment are directly proportional to the number of ________. A) followers

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 15 Learning Strategies, Perception, and Life Span Changes 1) Cedrick is hired as an ambulance driver which requires driving a vehicle wider than

1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. 1 Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 16 Developing Good Work Habits 1) The amount of quality work accomplished in relation to the resources consumed is the emphasis

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Human Relations for Career & Personal Success, 11e (DuBrin) Chapter 17 Managing Stress and Personal Problems 1) Stress is a(n) ________. A) external force acting on the individual B) internal reaction to a