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Human Relations for Career & Personal Success, 11e (DuBrin)
Chapter 4 Emotional Intelligence, Attitudes, and Happiness
1) Juan, the owner of a tax-preparation service, displays good emotional intelligence when he
________.
A) accurately perceives the emotions of his employees
B) has positive thoughts about the future of the tax-preparation industry
C) worries about his business being replaced by tax-preparation software
2) Having empathy for others and having intuition about work problems is most closely
associated with which component of emotional intelligence?
A) Social awareness
B) Relationship management
C) Self-awareness
D) Self-management
3) Ariel demonstrates effective self-management by ________.
A) working to get her way in interactions with others
B) blaming others when things go wrong
C) acting with honesty and integrity on a consistent basis
D) dropping projects that are too frustrating
4) Ron communicates clearly and convincingly, disarms conflicts, and builds strong personal
bonds. Ron is likely very good at ________.
A) spatial intelligence
B) choosing easy projects to avoid conflict
C) delegating
5) Beverly, a supervisor, makes use of emotional contagion when she ________.
A) spreads her good mood to her workers
B) avoids communicating with her subordinates who are in a bad mood
C) laughs at a worker who calls in sick
D) throws a temper tantrum when a worker quits
6) A review of many studies indicated that workers with low emotional intelligence when faced
with job insecurity are more likely to ________.
A) retaliate against their employers
B) pretend the problem does not exist
C) experience negative emotional reactions
7) Pablo dislikes his teammate Sam. As a result, which level of emotional intelligence is Pablo
likely to display in working with Sam?
A) Reverse
B) Neutral
C) High
D) Low
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8) If you can perform emotional tasks well, by definition, you have emotional intelligence.
9) A team leader with social awareness would be able to determine whether a team member has
10) A finding about emotional intelligence is that if you know how to project emotion, you will
be spreading that positive feeling in your immediate workplace.
11) Police officer Elsa experiences high emotional labor in carrying out her job. She most likely
12) The widespread use of anger management suggests that many people need to further advance
their emotional intelligence.
13) An overt display of emotion is likely to be equally effective across many different cultures.
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14) Professor Rob makes positive statements about his students in a report to the dean. Professor
Rob is demonstrating ________ components of attitudes.
A) motivational
B) cognitive
C) behavioral
D) citizenship
15) When knowledge, information, attitudes, or beliefs are contradictory, ________ is often
experienced.
A) motivation
B) cognitive dissonance
C) unhappiness
D) self-esteem
16) Receiving direct instruction from someone you respect ________.
A) is a starting point in developing attitudes
B) tells you how to decide what not to do
C) makes you make poor decisions
D) makes you a good citizen
17) After receiving poor service at the same restaurant on three different occasions, Andrea
developed a negative attitude about the restaurant. Andrea's attitude was the result of ________.
A) emotional intelligence
B) cognitive dissonance
C) conditioning
D) poor restaurant choices
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18) Changing your attitude about your salary upon learning that others doing the same work as
you receive a much higher salary is an example of ________.
A) cognitions
B) emotional intelligence
C) a behavioral component of attitude
D) jealousy
19) Gwenn is the general manager of a pharmaceutical company. Her best strategy for increasing
the job satisfaction of employees is to ________.
A) give them free over-the-counter medications
B) create conditions so they can have fun and happiness on the job
C) grant them cost-of-living pay increases
D) improve the quality of food in the company cafeteria
20) Austin is on an urgent business trip using his own car, and drives at 15 miles per hour
beyond the speed limit. Austin displays cognitive dissonance by saying to himself, "I am aware
21) A potential problem of workers putting on a happy face is that they might ________.
A) lose their emotional intelligence
B) make unrealistic demands on management
C) neglect good customer service
D) suffer from stress and job dissatisfaction
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22) Which one of the following is likely to have the biggest positive impact on job satisfaction?
A) Company-paid car washes
B) Company-paid pet health insurance
C) Opportunity to work from home
D) Positive interpersonal relationships in the work environment
23) The negative side to workers "putting on a happy face" is that it can lead to stress, burnout,
24) A survey conducted by the Society for Human Resource Management found that the two
major drivers of job satisfaction are gift certificates and adequate parking space.
25) Sasha works as a makeup specialist in a funeral parlor. Although many people make jokes
26) Negativity and cynicism on the job is never helpful, even in jobs such as auditor or store
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27) One justification for management investing time and money in satisfying employees is that
29) Al is always willing to go above and beyond his job description to help the company. Al is
an example of ________,
A) strong self-interest
B) a naïve person
C) a good organizational citizen
30) Executive secretary Mona engages in the personal support dimension of organizational
citizenship behavior when she ________.
A) comforts and consoles a coworker whose parakeet just died
B) provides technical assistance to a coworkers whose desktop computer suddenly froze
C) disposes of a hornet's nest in a light fixture in the office
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31) Billy Joe has a high standing on the personal support dimension of organizational citizenship
behavior. So when a coworker asks for assistance with a difficult problem, Billy Joe is likely to
say, ________
A) "What can I do to help you?"
B) "Grow up, and solve your own problems."
C) "If I help you, what will you do in return?"
D) "What do I look like? A tech-support rep?"
32) Aubrey uses her interpersonal skills to assist others in her place of work, thereby
33) Courtesy toward coworkers is an important component of organizational citizenship
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35) When making decisions, research suggests that an effective way of enhancing happiness is to
seek ________.
A) a mixture of positive and negative outcomes
B) reasonable outcomes
C) the best possible outcomes
D) immediate feedback
36) Research about social networks and happiness indicates that ________.
A) being connected to unhappy people brings happiness
B) the happiest people avoid social networks
C) being directly and indirectly connected to happy people enhances happiness
37) According to the spheres of life model, happiness occurs when ________.
A) the two hemispheres of the brain support each other
B) a person has at least six spheres of life
C) the six spheres of life are spinning rapidly
D) the various components of life work together in harmony
38) Most people know they have made a good decision when it leads to ________,
A) a feeling of having outsmarted the competition
B) happiness or closely related emotions
C) a slightly increased level of stress
D) more decisions to make
39) Research suggests that happiness is almost a random event, so it is mostly a waste of time to
40) Happier people have better physical health, achieve more career success, work harder, and
are more caring and socially engaged.
41) Although many people may have similar spheres of life, the importance they attach to each
sphere may differ substantially.
42) A research study suggested that people with the most social connections, including friends,
spouses, neighbors, and relatives tended to be the happiest.
44) Being fair, kind, and trusting of others does not lead to happiness, because they tend to take
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45) Earning large sums of money tends to lower a feeling of well-being, because wealthy people
46) Sara believes that her life has above-average meaning. As a result, she is most likely to feel
happy much of the time.
47) Darwin frequently attains goals that make good use of his capabilities, so he will most likely
