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Human Relations for Career & Personal Success, 11e (DuBrin)
Chapter 11 Becoming and Effective Leader
1) You know that Baldwin is an effective leader when he helps the group accomplish its
objectives without ________.
A) having to work excessive hours
B) receiving input from group members
C) going over budget
2) A key behavior of a proactive leader is that he or she ________.
A) takes the blame for mistakes within the group
B) frequently brings about environmental change
C) is more concerned about morale than meeting deadlines
D) holds back on taking the initiative
3) Lisa is a self-confident leader. To multiply her effectiveness she might combine her self-
confidence with ________.
A) humility
B) arrogance
C) low courage
D) insensitivity
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4) Richard has learned to control his temper and to listen emphatically to his employees. Richard
demonstrates ________.
A) a method of being too soft with people
B) emotional intelligence
C) self-confidence
D) a method of being too tough with people
5) Samantha is known for walking the talk, or showing consistency between her words and her
actions. Samantha has developed a reputation for ________.
A) self-confidence
B) emotional intelligence
C) trustworthiness
D) high energy
6) Which one of the following characteristics would be the most directly helpful when a leader
has to think of new product ideas for his or her group?
A) Charisma
B) Emotional intelligence
C) Sense of humor
D) Cognitive skills
7) Whether or not a leader is charismatic is determined by ________.
A) a leader's level of self-confidence
B) how much the leader really likes people
C) a combination of intelligence and personality
D) the subjective perceptions of the people being led
8) A vision in leadership refers to ________.
A) an optimistic picture of the future of the organization
B) a leader's ability to see through problems
C) an historical view of the organization
D) the leader's ability to inspire people
9) Which one of the following would be the most effective way to develop charisma?
A) Be emotionally reserved and somewhat cold
B) Minimize personal risk taking
C) Make ample use of true stories
D) Be laid back and not overly concerned about attaining goals
10) Which one of the following would be the least effective way to develop charisma?
A) Make frequent use of metaphors and analogies
B) Keep emotions under tight control
C) Be highly energetic and goal oriented
11) Norm, the president of the heating and air conditioning division of his company, establishes
a vision for his division that includes the idea of creating comfortable internal environments for
thousands of workers. In the process of establishing this vision, Norm is engaging in the
leadership behavior of ________.
A) direction setting
B) giving frequent feedback on performance
C) setting high expectations
D) being a servant leader.
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12) An effective leader brings about the results needed without worrying about job satisfaction
and morale.
13) The study of leadership warrants your attention because today people at all levels in
14) Abigail, the manager of a veterinary clinic, is demonstrating proactive leadership when she
investigates the feasibility of the clinic treating exotic pets, such as snakes and Viet Nam pigs.
15) Biff is a highly self-confident leader of a police worker unit, so he runs the risk of sometimes
16) A deficit in emotional intelligence has led to difficulties for many leaders.
17) Mindy is a leader with strong character, so even when her boss asks her to cheat a little on
reporting financial results, Mindy resists the demand.
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18) Research suggests that cognitive skills are even more important for leaders when their job
involves helping making decisions about the actual work the group is performing.
19) When a leader projects a vision, the biggest impact is for the short term, such as one month.
20) An easy way for a leader to be ethical is to ________.
A) avoid listening to grievances and complaints
B) avoid thinking about the financial consequences of decisions
C) follow the Golden Rule
D) follow the WIIFM principle
21) Lori, the manager of a home-health aide agency, engages in direction setting when she
informs the group that ________.
A) absenteeism and tardiness will not be tolerated
B) the agency will now focus on helping disabled people
C) new devices for measuring blood pressure will soon be installed
D) home health aides should stop eating food with trans fats
22) Interviews with several business executives about the importance of being in the same room
with subordinates suggest that ________.
A) there is no good substitute for this activity
B) videoconferencing works just as well
C) individual Skype interviews are equally effective
D) this type of behavior leads to too many charges of sexual harassment
23) A leader should occasionally ask the right questions because ________.
A) it is a good way to keep group members in line
B) it is an effective way of making group members think that something was their idea
C) few group members are likely to listen to suggestions from the leader
24) Dallas wants to be the servant leader of her group of franchise operators. Dallas should
therefore ________.
A) work on a large number of problems facing the operators
B) listen carefully to the concerns of the franchise operators
C) treat the operators as servants in a nice way
D) treat the operators as servants in a mean way
25) The most effective type of humor for a leader is to keep in mind a large collection of jokes so
he or she can tell one for most occasions.
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26) One of the ways in which an ethical leader strengthens the organization is by serving as a
27) One of the ways in which an effective leader operates is to make the path to attaining a goal
more difficult, so as to keep the group energized.
28) According to the Pygmalion effect, expecting group members to perform well often raises
29) Being in the same room with subordinates has proven to be an ineffective leadership
30) A basic, but effective, leadership behavior is to provide group members frequent feedback on
31) Asking group members penetrating questions is considered to be an effective leadership
32) The attitude of most servant leaders is that the leader is in charge, and subordinates are there
33) Margaret capitalizes on the talents of her work group by sharing decision making
responsibilities with them. Margaret is likely a(an) ________.
A) autocratic leader
B) lazy leader
C) participative leader
D) cheerleader and motivator
34) When Elliot's team describes him as a consensus leader, it could be the result of his tendency
to ________.
A) make all of the decisions on his own
B) gather the group's opinions, but then to decide on his own
C) avoid decision making
D) encourage group discussion about an issue, and then to make a decision that reflects the
opinion of the majority of the group
35) Hugo, a turnaround specialist, is hired to fix an almost bankrupt meat-packing company that
has been on the verge of collapse for many years, and has far too many employees for its sales
volume. To fix the company, Hugo should probably use which style of leadership?
A) Democratic
B) Team
C) Autocratic
D) Servant
36) Customer care center manager Stacy tends to be patient and easy-going with new staff
members, but more impatient and demanding with her experienced tech- support specialists.
Stacy is exhibiting the leadership behavior of ________.
A) initiating structure
B) style flexibility and adaptability
C) leader-member exchange
37) Pedro is a leader who emphasizes initiating structure, so he will most likely give precise
instructions to group members with respect to their work.
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39) Although style flexibility is an important leadership characteristic, it is likely to interfere
40) The leader-member exchange model (LMX) ________.
A) recognizes that leaders develop unique working relationships with each member of their
workgroup
B) proposes that leaders treat all of the members of their workgroup exactly the same
C) welcomes cultural diversity within the workgroup
D) believes managers yield to group opinion when necessary
41) Addison, a human resources director, provides leader political support to the group when she
________.
A) conducts a group discussion about frustrations within the group
B) suggests to higher management that she could lay off three specialists
C) provides emotional support to each group member
42) According to the leader-member exchange (LMX) model, the leader typically has different
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43) A study with bank employees suggested that when the leader had a quite different quality of
44) When a leader asks group members what he or she can do to make their jobs better, the
leader is using a tactic that frequently damages his or her relationship with the group.
45) Ted, the credit manager in a truck dealership, provides political support to the group when he
uses his good relationship with the dealership president to fund new furniture for the group.
46) Which one of the following is probably the least effective way of a person developing his or
her leadership potential?
A) Acquiring broad experience
B) Self-development of leadership characteristics and behaviors
C) Be self-reliant rather than worrying about feedback
D) Continual learning
47) Baxter is effective at self-leadership, so he is likely to ________.
A) start work late and leave a little early
B) stick by the minimum required of the job
C) wait for an external leader to give him instructions
D) take the initiative to work on problems in his group
48) Experience in first-level supervision has only modest value for developing your leadership
49) An inevitable challenge facing the first-time leader is uncertainty over ________.
A) whether or not to accept leadership from one's own boss
B) how much time to spend leading versus doing individual tasks
C) spending time listening to subordinates
50) A major challenge facing the first-time leader is overcoming the need to be liked by
