1
Human Relations for Career & Personal Success, 11e (DuBrin)
Chapter 5 Values and Ethics
1) ________ establish the basis for ethical thinking and behavior.
A) Fears
B) Dreams
C) Values
D) Motivations
2) ________ converts ________ into action.
A) Motivation; ethics
B) Ethics; values
C) Perceptions; behaviors
D) Attitudes; motivation
3) A value employees may acquire as a result of being part of an organization where
management is as concerned about the well-being of their employees as they are about profits is
________.
A) looking out for oneself
B) corporate spiritualism
C) greed
D) technology
2
4) Whole Foods Market Inc. provides funds for employees facing emergencies, thereby
demonstrating the corporate value of ________.
A) kindness and compassion
B) sustainability
C) profit maximization
D) bureaucracy
5) Cliff, the CEO of a company that makes plumbing equipment, wants his company to be
modern and forward looking. He should therefore emphasize the company value of ________.
A) maximizing shareholder value
B) everyday low prices
C) sustainability
D) greed
6) A value in relation to an individual refers to how much that individual thinks he or she is
7) If you know what is important to you in life, it will help you get through the on-the-job
8) The digital life style has become a value for many people.
9) According to the value of corporate spiritualism, company employees are required to attend
religious services just before starting the work day.
10) Sally has a strong need for self-awareness, personal growth, and a sense of being individual
and unique. It is likely one of Sally’s values is ________.
A) becoming wealthy
B) being liked
C) corporate spiritualism
D) humanism
11) Ricardo is industrious, well organized, self-controlling, responsible, traditional, and virtuous.
It is likely one of Ricardo’s values is ________.
A) conscientiousness
B) adventure
C) being liked
12) Which one of the following is not particularly a negative stereotype that members of Gen Y
often have to overcome?
A) They are too formal in their speech.
B) They are entitled.
C) They have a weak work ethic.
D) They are self-centered.
4
13) Trudy wants to comply with the demands made by her supervisor, but they conflict with
Trudy’s personal values. Trudy is suffering from ________.
A) her value for power
B) humanism
C) perception conflict
D) person-role conflict
14) Casey has strong pragmatist values so she places the highest value on tangible
accomplishments such as earning a high income or building a house.
15) The values we pick up as a result of being part of one generation quite often stick with us,
16) One of the negative stereotypes about Gen Y members of the workforce is that their strong
17) Kelsey is a member of Generation Y. Because she holds a professional-level job in an
organization, she will frequently have to fight the generational stereotype that her work ethic is
on steroids (way too strong).
5
18) A starting point in finding a good fit between individual and organizational values is to
19) Adrian is a strong believer in the rights of all animals, including ants, termites, and rodents.
So when he takes a position as an accountant in an exterminating company, he is likely to suffer
from person-role conflict.
20) Nancy has a strong tendency to morally disengage. As a result, when Nancy sells some
company supplies on eBay for her own profit she is likely to ________.
A) turn herself in to a company official
B) feel no distress from being unethical
C) suffer from extreme role conflict
21) A survey about ethics in business reported in the human relations text indicated that about
________.
A) 99 percent of employees prefer high pay to good ethics
B) one percent of employees have observed misconduct on the job
C) 40 percent of employees have observed misconduct on the job
D) 95 percent of employees think that top management is unethical
22) An example of a company action that should be considered legal but unethical would be to
________.
A) hire a friend who was less qualified than other candidates
B) pay a teenager less than the minimum wage because the person needed job experience
C) promote only people of the same race as you
D) allow lunch breaks of only ten minutes to increase productivity
23) One way for employers to ensure ethical treatment of their employees is to ________.
A) hire only relatives of the employer
B) eliminate bias and prejudice
C) avoid making decisions based on qualifications
D) reward the employees they get along with best
24) Rex has a strong tendency to morally disengage so he feels no distress when his insurance
company sends him a claim check for $10,000 more than he deserved.
25) A survey indicated that only about five percent of employees have observed unethical
26) When a company declares bankruptcy, the actions of top management might readily be
considered legal but unethical.
27) A company ethical code usually specifies how far employees can go before an unethical act
is classified as being illegal.
28) Sexual harassment is ________ and ________.
A) illegal; unethical
B) common; alright
C) funny; acceptable
D) unethical; legal
29) Several times during the winter, supervisor Clyde goes ice fishing with Bubba, one of the
workers in his department. After fishing they often have a few beers together. When it comes
time for Clyde to write a performance evaluation of Bubba, Clyde faces the ethical dilemma of
________.
A) dealing with confidential information
B) sexual harassment
C) treating people unfairly
8
30) Lisa enters a virus into the company computer system. The next day Lisa proudly announces
that she has discovered a powerful virus in the computer system but she has been able to repair
the problem. Lisa’s behavior is best described as ________.
A) good office politics for getting noticed
B) highly unethical
C) doing what she has to get ahead
D) misrepresentation of employment history
31) Studies suggest that workplace lying takes place ________.
A) frequently
B) on very rare occasions
C) mostly in the executive suite
D) mostly among entry-level workers
32) Terrence purposely inflates profitability estimates to impress outside investors. He most
likely has committed the ethical violation of ________.
A) treating people unfairly
B) causing a problem to take credit for fixing it
C) conflict of interest
D) engaging in unethical behavior to benefit the company.
9
34) It is ethically acceptable to make illegal copies of software because the developers
overcharge for it in the first place.
35) Vice President Jim has a subordinate, Eric, who is dating his daughter, and the two have
developed a serious relationship. When it comes time to recommend Eric for a salary increase,
36) Kelly pretends that a lot of customers are complaining about the store’s jewelry selection.
Kelly then suggests a new line of jewelry for the store, just so she will receive credit for having
fixed the problem. If the new line of jewelry is a success, Kelly’s behavior should be regarded as
37) An ethical dilemma facing many employee s is whether or not to engage in behavior that is
unethical, yet helps the company.
38) “Play by the rules, take turns and share” is the guideline for which character trait?
A) fairness
B) caring
C) respect
10
39) One guideline for making ethical decisions and behaving ethically is ________.
A) making sure you don’t get caught
B) behaving ethically out of fear
C) developing the right character traits
D) making up a code of ethics that serves only you
40) A character trait is most related to a person’s ________.
A) preference for social media contacts
B) moral and ethical behavior
C) chosen career
41) A set of questions used to make an ethical decision is called ________.
A) personal protection
B) an ethical screen
C) a role model
D) a character trait
42) Jake, a financial sales consultant, sells a client a highly risky investment just so he (Jake) can
earn an extra generous commission. Jake thinks, “Why shouldn’t I earn a big commission this
way? Our vice president thinks it is a smart idea.” Jake appears to be responding to the influence
of ________.
A) a corporate culture that does not promote ethical behavior
B) common sense
C) following an appropriate code of professional conduct
D) a company ethics hotline
43) Workers who want an ethical role model to follow should ________.
A) confine their search to the executive suite
B) usually avoid observing managers in their own company
C) look for a listing of ethical managers on the company intranet
D) search among managers they know well
44) Melinda observes her boss using his company credit card to purchase athletic shoes. Melinda
can engage in whistle blowing when she ________
A) says to her boss, “You are a naughty boy.”
B) says to her boss, “How about a pair of athletic shoes for me?”
C) reports the incident to top-level management.
45) Priscilla has the character trait of responsibility, suggesting that she will behave most
46) “Was justice served by my decision?” is an example of an ethical screening question.
47) Developing relationships with coworkers has little effect on ethical behavior in the
48) The purpose of a company ethics hotline is usually to give employee suggestions about how
far they can go in deceiving customers.
49) An important contribution of an ethics training program is to start a useful dialogue about
right and wrong that employees could recall when faced with an ethical temptation.
50) Ariana is engaging in whistle blowing when she informs top management that her