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Human Relations for Career & Personal Success, 11e (DuBrin)
Chapter 12 Motivating Others and Developing Teamwork
1) One commonly used meaning for motivation is an internal state that leads to effort expended
toward objectives. A second widely used meaning for motivation is ________.
A) lack of effort toward objectives
B) trying but never succeeding
C) doing only what is expected of us
D) an activity performed by one person to get another to accomplish work
2) A starting point in being able to motivate another person is to ________.
A) estimate his or her level of intelligence
B) know what he or she wants
C) identify his or her culture
D) identify whether the person is extraverted or introverted
3) Supervisor Rebecca wants to motivate Randy, a lab technician in her group. A good question
for Rebecca to ask Randy would be, ________
A) “What could this job offer you that would make you work at your best?”
B) “Do you think you are a little bit on the lazy side?”
C) “How much time out of the workday are you looking at Facebook and Twitter?”
D) “Do you think you deserve a raise?”
4) A person’s behavior is often more revealing about what a person wants from work than what
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5) Which one of the following practices indicates the most extreme form of empowerment?
A) Workers deciding when to take their lunch breaks.
B) Workers being allowed to decorate their cubicles as they would like.
C) Workers choosing the brand of laptop or tablet computer they prefer.
D) Workers choosing which projects they would like to pursue.
6) Barry, a manager, engages in empowerment when he ________.
A) asks team members to work harder
B) earns a promotion for himself
C) shares power with team members
D) grabs more power for himself
7) Jill is very motivated by achievement, recognition, advancement, responsibility, the work
itself, and personal growth possibilities. According to the two-factor theory, Jill is motivated by
________.
A) hygiene factors
B) motivator factors
C) social factors
D) manipulators
8) James is motivated by his level of interest in his work. This type of motivation is referred to as
________.
A) intrinsic
B) extrinsic
C) empowerment
D) effortful
9) We know that Sonya has prosocial motivation because she ________.
A) goes out of her way to help coworkers
B) has about 1,000 friends on her favorite social networking site
C) has difficulty getting started working in the morning
D) is strongly motivated by money
10) A company makes employee jobs more interesting by adding variety and responsibility. This
is referred to as ________.
A) intrinsic motivation
B) extrinsic motivation
C) job enrichment
D) empowerment
11) The characteristics of an enriched job include direct feedback, client relationship, and
________.
A) new learning
B) repetition of procedures
C) extrinsic motivation
D) increased compensation
12) A strong characteristic of interesting work would be to ________.
A) have flexible working hours
B) have a sense of purpose in what you are doing
C) be paid for performance
D) receive an above-average amount of vacation time
13) Bobby experiences a greater sense of self-efficacy and ownership of his jobs when he shares
14) Because it leads to workers feeling more effective, empowerment contributes to intrinsic
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15) You ask your manager “What project should I work on first?” You know you are being
subjected to an extreme form of empowerment when your manager replies, “Work first on
16) Being part of a self-managed work team brings a person some degree of empowerment.
Answer: TRUE
17) In the two-factor theory of work motivation, extrinsic, job context, or hygiene factors are
18) Peyton exhibits prosocial motivation when she systematically looks for ways to help other
19) Creating opportunities for new learning within a job usually detracts from job enrichment
because learning new things requires such effort.
20) Middle manager Nick is on the right track when he attempts to enrich the job of his
21) Which one of the following practices would violate a rule for the effective use of positive
reinforcement?
A) Minimize feedback to keep workers on edge
B) Choose an appropriate reward
C) Make the rewards visible
D) Change the reward periodically
22) Pamela knows that she received a visible reward from the company when ________.
A) the payroll department is informed of the reward
B) the award arrives the first of the month
C) coworkers are aware she received the reward
D) she can use it to purchase something at a store
23) Financial incentives, recognition, and praise are examples of ________.
A) negative reinforcement
B) positive reinforcement
C) intrinsic motivation
D) empowerment
24) Miguel’s company bases their pay rates on performance. This system of compensation is
referred to as ________ pay.
A) merit
B) seniority
C) position
D) risk
25) While on lunch break, Phyllis snuffs out a fire that started in the bagel toaster. A
recommended statement of praise for Phyllis would be ________
A) “From now on your nickname will be ‘Fabulous Phyllis the firefighter.'”
B) “Nice job. You probably saved the company from a $10,000 insurance claim.”
C) “You did the right thing, but helping out is part of every employee’s job.”
D) “Much appreciated, but are you sure you didn’t start the fire?”
26) Employee recognition programs appear to be helpful in ________.
A) pitting one employee against another
B) keeping employee motivation from surging too high
C) discouraging extrinsic (external) motivation
D) bringing about employee engagement
27) To use positive reinforcement properly, rewards must be contingent on doing something
right or of value.
28) Punishments are used more regularly than positive reinforcement to help employees stick
29) Business owner Shelia is correct in believing that she can pay the majority of workers close
to the minimum wage, yet keep them motivated and working hard by giving them loads of
30) Industrial sales representative Alyssa has a high tolerance for risk taking so she probably
32) One of the best known methods for building team spirit is ________.
A) competing against a common adversary
B) monetary rewards
C) micromanagement
D) competition between team members
33) Which one of the following is the most recommended tactic for a team leader to use in
building teamwork?
A) Use an autocratic leadership style
B) Discourage virtual team members from spending work time communicating with each other
C) Maintain a negative mood to keep team members on edge
D) Have an urgent, constructive purpose
34) Which one of the following practices would be the least likely to improve teamwork?
A) Get qualified members
B) Use the autocratic decision-making style
C) Minimize micromanagement
D) Reward the team as well as individuals
35) Clancy engages in a self-oriented role within his team when he ________.
A) strives to be an implementer
B) strives to be a creative problem solver
C) acts in the role of resource investigator
D) focuses on his own needs, such as a craving for recognition
36) Teamwork tends to develop faster when the purpose facing the group lacks a sense of
37) When an organization has a strong culture of individualism, it is relatively easy to develop a
39) Micromanagement is an effective tool for fostering teamwork.
40) An increasingly popular form of offsite teamwork training is for members of a team to send
41) Virtual teams are often at an advantage in having good teamwork because the team members
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42) When a group loses its mental efficiency and moral judgment in the interest of group
solidarity, the group is suffering from ________.
A) micromanagement
B) groupthink
C) team spirit
D) shaping
43) Elements of groupthink include ________.
A) group values getting along more than getting things done
B) group believes it is impervious to outside criticism
C) group begins to have illusions about its own invincibility
D) all of the above
44) A major justification for using groups to accomplish work is that they can ________.
A) produce more than the sum of the individual members
B) prevent workers from too spending too much time working alone
C) lead to equity in pay among group members
D) control the behavior of workers
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45) Some of the characteristics of effective work groups are objective measures of production,
favorable evaluations by management, and ________.
A) groupthink
B) extrinsic motivation
C) worker satisfaction
D) conflict within the group
46) Confusion and caution are typical during the forming stage of group development.
47) A person occupying the shaper role in a group is likely to be challenging, dynamic, and to
thrive under pressure.
48) A person occupying the specialist role in a group is usually the one to make sure the work
gets done on time.
49) A person occupying a self-oriented team role will sacrifice his or her own needs for the good
of the group.
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50) Brook is likely to participate in groupthink when she goes out of her way to strive for
harmony and group solidarity.