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Human Relations for Career & Personal Success, 11e (DuBrin)
Chapter 13 Diversity and Cross-Cultural Competence
1) Deep-level diversity is reflected in which one of the following characteristics?
A) Race
B) Sex
C) Ethnicity
D) Religious values
2) Studies conducted by a consultancy found that companies with racial, ethnic, and gender
diversity ________.
A) attained below average financial results
B) performed well from a financial perspective
C) experienced more conflict than they could handle
D) usually had a short-range perspective
3) The cultural dimension of materialism includes a ________.
A) de-emphasis on caring for others
B) strong emphasis on caring for others
C) strong desire to give to charity
D) distrust of foreigners
4) Which one of the following values is likely to be strongly held by Americans?
A) Casual time orientation
B) Urgent time orientation
C) High importance to the context of an event
D) Long-term orientation
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5) Juanita identifies with both her Mexican heritage and her American heritage, so she is
considered to have a ________ identity.
A) confused identity
B) complex identity
C) local identity
6) A study conducted on the Internet found that employees were more likely to accept abusive
supervision if they strongly held the value of ________.
A) leisure orientation
B) high power distance
C) social support seeking
D) casual time orientation
7) A cultural mosaic refers to an individual’s ________.
A) unique mixture of multiple cultural identities
B) difficulty in fitting in with other cultures
C) willingness to work with people from a similar culture
D) willingness to work with people from a different culture
8) Religious diversity is most likely to affect workplace behavior because religious practices
sometimes influence ________.
A) which sex a person is willing to work with
B) whether or not a person will accept a salary increase
C) whether employees demand a place of worship on company premises
D) which hours and days people are willing to work
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9) Raj works for a large food company, and he openly expresses his belief that eating food
created from animals is totally wrong. Raj is therefore showing deep-level diversity.
10) A study showed that companies in the top quartile for racial and ethnic diversity tend to have
11) Workers from an individualistic culture would probably enjoy participating in a sales
12) Maria, a Cuban, says that the major reason she makes such extensive use of body language is
that she is from a high-context culture. Maria is presenting an accurate national stereotype.
13) The cultural value of formality versus informality has changed over the years with many
countries now valuing informality in work relationships.
14) According to the cultural dimension of social support seeking, Helen, a Korean-American,
would actively seek out help from others in dealing with her problems.
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15) According to the concept of multicultural identities, after people acquire a local identify,
they tend to discard their global identity.
16) The cultural mosaic refers to the idea that many people have a unique mixture of cultural
identities, with each “tile” in the mosaic representing such factors as race, gender, or country of
17) Paul has high-cultural sensitivity, so he is likely to ________.
A) regard people from different cultures as pretty much the same
B) be too sensitive to criticism from people from different cultures
C) recognize nuances in customs among cultures
18) Melody shows good cultural intelligence when she ________.
A) figures out what it means when an Irish coworker scratches his head in a meeting
B) learns Spanish so she can better understand her Latino customers
C) dines in foreign restaurants
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19) Jeff, an international marketing specialist, demonstrates the metacognitive aspect of cultural
intelligence when he ________.
A) develops strong self-confidence to deal with people from other cultures
B) plays computer games developed in a country other than his own
C) takes action on his cultural knowledge such as bowing in front of Japanese executives
D) uses high-level problem-solving ability to organize and understand cultural knowledge
20) In the workplace, sexual equity refers to top-level management ________.
A) treating heterosexual, gay, lesbian, and transgender employees equally
B) making sure that the company hires its fair share of men and women
C) having separate restrooms for transgender employees
D) having unisex restrooms for transgender employees
21) Noreen values cultural differences, so she will likely perceive people from different cultures
as being ________.
A) more valuable than her own
B) different but equally good
C) less fortunate, and therefore in need of assistance
22) Multicultural experiences are particularly useful from a business perspective because these
experiences ________.
A) make workers less inclined to demand an international position
B) help workers become more creative
C) often make employees become more ambitious
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23) Roger, a construction supervisor, displays a cultural bias in hiring construction workers when
he ________.
A) hires a lot of friends and family members
B) makes job offers only to candidates with construction experience
C) give preferences to Mexican workers because he believes they have a strong work ethic.
D) asks a candidate for an engineering technician position to provide a transcript of her grades
24) A major justification for providing cultural training to domestic employees is that ________.
A) most domestic employees have a fear of foreigners
B) cultural training is required by anti-job discrimination legislation
C) domestic employees often work with people from other cultures
D) English has become the universal language of business and science
25) An important part of diversity training is to ________.
A) learn how to ignore cultural differences
B) learn how to converse in another language
C) understand new types of diversity
D) develop empathy for diverse viewpoints
26) Garth has good cultural intelligence, or cultural savvy, so he knows that it is best for him to
work with people from his own culture.
27) To practice high cultural intelligence, the mind, heart, and body would have to work
together.
28) Gina, a car design specialist from Italy, visits an auto plant in Detroit, Michigan. During a
meeting she demonstrates good cultural intelligence by correctly interpreting the meaning of a
wink and a smile from Jack, an American marketing specialist.
29) A recommended way of improving cross-cultural understanding is to focus on group and
cultural stereotypes, and downplay individual characteristics when dealing with a person from
30) An advantage noted from having multicultural experiences is that it tends to enhance creative
31) Lola has worked in three different restaurants that feature ethnic cuisine, such as Greek food.
32) With the ready availability of pocket translators as well as computer programs that translate
languages, speaking the language of your potential customer no longer provides a competitive
33) The diversity umbrella includes mostly people who have been discriminated against in the
past.
34) An example of a cultural blooper would be for an American to ________.
A) pressure an Asian job applicant to brag about personal accomplishments
B) de-emphasize organizational rank when in Scandinavia
C) upon first contact, address a French executive by title and last name
D) give a small gift to a Japanese business associate
35) An example of a cultural blooper would be to kiss on the cheek and hug Japanese workers in
36) A recommended technique for overcoming cross-cultural communication barriers is to
________.
A) minimize the use of idioms and analogies specific to your language
B) emphasize nonverbal communication
C) insist on a common code of etiquette
D) place considerable weight on the sender’s appearance
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37) A basic tactic for overcoming cross-cultural communication barriers is to realize that many
38) An effective way of overcoming cross-cultural communication barriers is to use many
idioms because idioms provide the right amount of challenge for most foreigners.
39) Julio is the plant manager of a factory in the southern United States that manufactures
transmissions for automobiles and trucks. The town in which the plant is located has a Mexican-
American population of 40 percent. To match organizational diversity with community diversity,
the workforce at Julio’s plant should be ________.
A) 25 percent gay, lesbian, bisexual, and transsexual
B) 40 percent Mexican-American
C) 60 percent Mexican-American
D) 30 percent African-American
40) When company management makes special accommodations for people with physical
abilities, the company is ________.
A) implementing diversity training
B) discriminating against physically able workers
C) using organizational diversity to advantage
D) matching organizational diversity with community diversity
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41) Luther, a blind computer programmer at a giant high-tech company, joins an employee
network group of blind and visually impaired employees. Luther’s goal is most likely to
________.
A) spend more time working from home
B) affiliate with other company workers who have visual problems
C) join in a class-action suit against the company for not hiring more blind and visually impaired
workers
D) get noticed by management so he can be promoted
42) An important aspect of building a diverse team is to select members from different
43) As a general rule, an American company that wants to match organization diversity with
community diversity should have a workforce composed of one-fourth Caucasians, one-fourth
African-Americans, one-fourth Latinos, and one-fourth Asian-Americans.
44) Members of an employee network group are usually prohibited from making suggestions
about products because an employee network group focuses on interpersonal relationships.
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45) Several court rulings have recognized that unconscious prejudice and bias ________.
A) are too abstract an idea to be admissible in court
B) can lead to fines and imprisonment for the people holding such prejudices and biases
C) do not really exist because they are unconscious
D) can prevent women and people of color from advancement after they have joined an
46) During a company picnic, marketing specialist Miriam tells the marketing vice president that
she had been a man up until a few years ago. From a legal standpoint, the marketing vice
president is advised to ________.
A) investigate if Miriam applied to the company as a woman or man
B) assign Miriam to a job that does not require customer contact
C) simply acknowledge the fact and take no action
D) send Miriam to diversity training
47) A major purpose of affirmative action programs is to ________.
A) correct past discriminatory practices
B) make sure that members of the executive suite are culturally diverse
C) develop cultural sensitivity among a wide variety of workers
D) ensure that companies regularly conduct diversity training
48) Court rulings have suggested that it is illegal to discriminate against women and people of
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49) Thanks to advances in law and research about human behavior, employers now have clear-
50) A major thrust of affirmative action programs is to encourage employers to correct past
discriminatory practices.