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Human Relations for Career & Personal Success, 11e (DuBrin)
Chapter 1 Human Relations and You
1) People who are promoted to leadership positions in organizations typically ________.
A) focus much more on intellectual skills than human relations skills
B) combine human relations skills with intellectual skills
C) minimize face-to-face interaction with other workers
D) tend to be mean and ruthless
2) From the standpoint of management, human relations is quite important because it contributes
to ________.
A) organizational effectiveness
B) control over employees
C) uniformity among the workers
D) high turnover of employees
3) An advantage given for studying human relations is that it might help you ________.
A) learn how to manipulate people
B) avoid advanced responsibility
C) get promoted without having to work very hard
D) capitalize on opportunities in your career
4) A potential problem in benefiting from human relations knowledge is that ________.
A) getting along well with work associates appears to be a fad
B) such knowledge conflicts with fields such as accounting and information technology
C) an individual's personality could influence the potential benefits
D) many employers prohibit the practice of human relations
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5) In terms of being perceived as having potential for advancement to a management position,
possessing human relations skills is ________.
A) counterproductive
B) usually an asset
C) helpful mostly for human resources positions
D) usually not important
6) Rocco is an outstanding engineering technician who at the same time is working on
developing his human relations skills. He is correct in assuming that this combination of skills
will help him go a long way in his career.
7) To enhance the probability that he will live a long time, Luke chooses a field in which his job
satisfaction will be low so he will not have to invest too much energy in his career. Luke has
developed an effective strategy for living a long time.
8) Tina, a beginner in her field, decides to work on her human relations skills to increase the
probability that she will advance to supervisory and high-level leadership positions. Tina has
chosen an effective strategy for career advancement.
9) Bill suffers from chronic job dissatisfaction. It is likely that ________.
A) his life satisfaction will be unaffected
B) his life satisfaction will begin to decline
C) his personal life satisfaction will improve
D) he will get used to it.
10) Derek and Danielle, a married couple, want to have a happy, permanent marriage. Long-term
research with couples suggests that Derek and Danielle should ________.
A) look for ways to emphasize the positive
B) freely criticize each other
C) make many mocking jokes about each other
11) An inference from some research about relationships suggests that the way people manage
their relationships in the workplace ________.
A) indicates whether or not they are married or single
B) indicates whether or not they have a pet at home
C) is linked to how personal relationships are managed
D) usually the opposite of how personal relationships are managed
12) Nikki knows how to deal effectively with others and get things accomplished on the job, so it
is likely she can use the same skills to enhance her personal life.
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13) What the person is communicating about himself or herself is contained in the ________.
A) overall self-concept
B) self-knowledge questionnaire
C) private self
D) public self
14) Jenny says, "If I had only finished college and gone to work for a big company, today I
would be a CEO and the envy of my friends and family." Jenny is referring to her ________ self.
A) public
B) alternative
C) private
D) angry
15) A major purpose of feedback is to tell a person ________.
A) how well he or she communicates the true self
B) how well he or she has performed
C) the difference between right and wrong
16) The term developmental opportunity in a performance evaluation system refers to a(n)
________.
A) chance to take over for the manager for a while
B) area of needed improvement
C) area of outstanding strength
17) Marshall would like feedback on what coworkers really think of him. He is best advised to
get input from a ________.
A) Johari Window
B) performance evaluation from his superior
C) self-assessment quiz
D) system of peer evaluations
18) A basic premise of the model behind the Johari Window is that we can improve our personal
and professional relationships through ________.
A) peeking into the lives of people we admire
B) looking into the future
C) understanding ourselves in depth
D) exploring windows of opportunity
19) The blind area in the Johari Window consists of information others ________.
A) are aware of but we cannot see in ourselves
B) want to hide from us because it is so embarrassing
C) cannot see but we are clearly aware of
D) use to make us feel defensive
20) A study about the self-evaluation of college students found that the students ________.
A) underrated their generosity in dealing with others
B) overrated their generosity in dealing with others
C) were unwilling to help others who did not fit their self-image
D) rated themselves highly only when surrounded by students they perceived to be inferior
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21) A cultural difference observed about self-evaluation is that ________.
A) North Americans tend to underestimate their abilities
B) East Asians tend to overestimate their abilities
C) North Americans tend to overestimate their abilities
D) East Asians rarely think of improving themselves
22) Self-understanding is an important starting point in developing good human relations.
24) Maria is referring to her alternative self when she says, "I would much more successful in
26) Information about people in general has limited value in improving self-understanding.
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27) Terry is terrified of talking in front of groups, even among coworkers. A developmental
opportunity for Terry is to overcome his fear of public speaking.
28) The purpose of the Johari Window is to identify characteristics about yourself that others
might think are strengths.
29) The hidden area of the Johari Window contains information known to us about ourselves but
is hidden from others.
30) Rex is on the right track when he goes about hiding most of his true self from others to
31) One of the self-evaluation traps is that people tend to rely too heavily on the perceptions of
others in forming their self-evaluation.
32) One way of minimizing self-evaluation traps is to search for honest and objective feedback
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33) Martha constantly seeks feedback, and also sends frequent tweets and Facebook postings to
others describing her attitudes and feelings. Martha is running the risk of falling into a self-
34) The focus of Frederick Taylor's theory of scientific management was on scientific methods
to ________.
A) increase individual worker's productivity
B) improve products from companies
C) make employees get along with each other
D) stop gossip in the workplace
35) Gloria is the manager of a plant in Iowa that manufactures baby furniture. She wants workers
to be more productive so the plant can avoid being closed down and the work being shifted
overseas. Which one of the following approaches or techniques should Gloria emphasize?
A) Theory X
B) Unionization threat
C) Hawthorne effect
D) Scientific management
36) In the Hawthorne studies, worker productivity ________.
A) increased with greater illumination but decreased with less illumination
B) increased with less illumination but decreased with greater illumination
C) increased with both greater and less illumination
D) decreased with both greater and less illumination
37) A major implication of the Hawthorne study was ________.
A) employees are motivated by social needs
B) employees desire rewarding on-the-job relationships
C) employees are more responsive to pressures from co-workers than to control by the boss
38) An assumption of Theory X is that ________.
A) employees enjoy responsibility
B) most employees must be coerced to work hard
C) the average person enjoys being creative
D) employees do not value job security
39) An assumption of Theory Y is that ________.
A) threat of punishment is not necessary to get effort from employees
B) threat of punishment is the best way to get effort from employees
C) most employees are not capable of accepting responsibility
D) commitment has no relationship to rewards
40) Industrial humanism is widely practiced today through such things as ________.
A) threatening employees
B) requiring employees to divulge information about their personal lives
C) flexible work arrangements and benefits
41) Scientific management proposed that all workers be paid the same, despite their level of
productivity.
42) Business manager Bruce decides to boost productivity in his company, so he pays special
attention to his employees including the occasional catered-in meal at lunchtime and massages
given by certified massage specialists. Productivity does increase, and Bruce has most likely
capitalized on the Hawthorne effect.
43) Worried that employees who were mistreated might seek to join a labor union, many
employers years ago used human relations techniques in an attempt encourage workers to believe
that they did not need a labor union.
44) A key Theory X assumption about human behavior is that the average employee enjoys work
45) Theory Y has prompted managers to grant more freedom to employees who are well-
motivated and talented.
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46) Which one of the following is an organizational factor likely to have an influence on job
performance and behavior?
A) Company's culture or atmosphere and values
B) Manager's leadership style
C) Challenge built into the job
D) Employee motivation and interest
47) The major impact of the Internet and social media on human relations in organization has
been in the application of scientific management to office workers.
48) Employee performance and behavior is influenced by only factors related to themselves and
the job. Factors related to the organization and the manager have little effect on employee
49) A study showed that when the weather is inclement, there is a tendency for the productivity
of people who work inside to actually increase.
50) The organizational culture, or general atmosphere in the company, has proven to be a weak
