Archives
978-0078029226 Chapter 1
Chapter 01 – Supervision in a Changing Workplace 1-1 CHAPTER 1 Supervision in a Changing Workplace LEARNING OBJECTIVES 1. Define supervision. 2. Describe the work of a supervisor. 3. Present the types of skills necessary to perform the job of […]
978-0078029226 Chapter 10
Chapter 10 – Understanding Work Groups and Teams 10-1 CHAPTER 10 Understanding Work Groups and Teams LEARNING OBJECTIVES 1. Describe formal and informal work groups. 2. Define group norms. 3. Explain group cohesiveness. 4. Define group conformity. 5. Define groupthink. […]
978-0078029226 Chapter 11
Chapter 11 – Staffing and Training Skills 11-1 CHAPTER 11 Staffing and Training Skills LEARNING OBJECTIVES 1. Describe the human resource planning process. 2. Define job analysis, job description, job specification, and skills inventory. 3. Describe the steps in the […]
978-0078029226 Chapter 12 Part 1
Chapter 12 – Understanding Equal Employment Opportunity 12-1 CHAPTER 12 Understanding Equal Employment Opportunity LEARNING OBJECTIVES 1. Define protected groups. 2. Describe antidiscrimination laws that affect organizations. 3. Identify the major federal enforcement agencies for equal employment opportunity. 4. Define […]
978-0078029226 Chapter 12 Part 2
Chapter 12 – Understanding Equal Employment Opportunity 12–12 appropriate corrective action. • Prevention is the best tool for elimination of sexual harassment. The following suggestions are offered to assist the supervisor in preventing sexual harassment in the workplace: o Affirmatively […]
978-0078029226 Chapter 13
Chapter 13 – Counseling and Supporting Employees 13-1 CHAPTER 13 Counseling and Supporting Employees LEARNING OBJECTIVES 1. Determine when it is appropriate for the supervisor to counsel employees. 2. Differentiate between directive and nondirective counseling. 3. Present a general approach […]
978-0078029226 Chapter 14
Chapter 14 – Developing Leadership Skills 14-1 CHAPTER 14 Developing Leadership Skills LEARNING OBJECTIVES 1. Define leadership. 2. Describe three basic styles of leadership. 3. Define supportive and directive leaders. 4. Explain transactional and transformational leadership. 5. Explain servant leadership. […]
978-0078029226 Chapter 15
Chapter 15 – Handling Conflict and Stress 15-1 CHAPTER 15 Handling Conflict and Stress LEARNING OBJECTIVES 1. Define conflict. 2. Outline the five stages of conflict. 3. Discuss the useful effects of conflict. 4. Explain the basic perspectives for analyzing […]
978-0078029226 Chapter 16 Part 1
Chapter 16 – Appraising and Rewarding Performance 16-1 CHAPTER 16 Appraising and Rewarding Performance LEARNING OBJECTIVES 1. Define performance appraisal. 2. Define performance. 3. Explain the determinants of performance. 4. Explain the contents of a job description. 5. Define job […]
978-0078029226 Chapter 16 Part 2
Chapter 16 – Appraising and Rewarding Performance 16–12 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Basically, an employee’s performance is determined by a combination of three factors— […]
978-0078029226 Chapter 17
Chapter 17 – Employee and Labor Relations 17-1 CHAPTER 17 Employee and Labor Relations LEARNING OBJECTIVES 1. Explain employment at will and employment arbitration. 2. Define discipline. 3. Explain the key features of the formal discipline process. 4. Define grievance, […]
978-0078029226 Chapter 18
Chapter 18 – Supervisory Control and Quality 18-1 CHAPTER 18 Supervisory Control and Quality LEARNING OBJECTIVES 1. Outline the three basic steps in the control process. 2. Identify tools and techniques most frequently used by supervisors to exercise control. 3. […]
978-0078029226 Chapter 19 Part 1
Chapter 19 – Improving Productivity 19-1 CHAPTER 19 Improving Productivity LEARNING OBJECTIVES 1. Explain the three major components of organizational productivity. 2. Discuss the benefits of work-methods improvement. 3. Distinguish between motion study and time study. 4. Present a systematic […]
978-0078029226 Chapter 19 Part 2
Chapter 19 – Improving Productivity 19–12 Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. • Improved safety • Satisfied employees. [p. 398] 4. What is the difference between […]
978-0078029226 Chapter 2 Part 1
Chapter 02 – Making Sound and Creative Decisions 2-1 CHAPTER 2 MAKING SOUND AND CREATIVE DECISIONS LEARNING OBJECTIVES 1. Differentiate between programmed and non-programmed decisions. 2. Discuss the importance of recognition and timeliness in decision making. 3. State the steps […]
978-0078029226 Chapter 2 Part 2
Chapter 02 – Making Sound and Creative Decisions 2-12 • One individual may dominate or control the group. • Pressures to conform may inhibit group members. • Competition may become overly intense among group members. • Groups have a tendency […]
978-0078029226 Chapter 20
Chapter 20 – Providing a Safe and Healthy Work Environment 20-1 CHAPTER 20 Providing a Safe and Healthy Work Environment LEARNING OBJECTIVES 1. Discuss the supervisor’s responsibility for safety. 2. Appreciate the costs associated with work-related accidents and illnesses. 3. […]
978-0078029226 Chapter 3
Chapter 03 – Improving Communication Skills 3-1 CHAPTER 3 Improving Communication Skills LEARNING OBJECTIVES 1. Define communication. 2. Describe the interpersonal communication process. 3. Describe problems that could arise from conflicting or inappropriate assumptions made in interpersonal communication. 4. Define […]
978-0078029226 Chapter 4
Chapter 04 – Motivating Today‘s Employees 4-1 CHAPTER 4 Motivating Today’s Employees LEARNING OBJECTIVES 1. Define motivation. 2. Define the traditional approach to motivation. 3. Explain the hierarchy of needs. 4. Discuss the motivation-maintenance approach to motivation. 5. Discuss the […]
978-0078029226 Chapter 5
Chapter 05 – Managing Change and Innovation 5-1 CHAPTER 5 Managing Change and Innovation LEARNING OBJECTIVES 1. Discuss the supervisor’s role in introducing change. 2. Explain why employees tend to resist change. 3. Present several things that the supervisor can […]
978-0078029226 Chapter 6
Chapter 06 – Ethics and Organization Politics 6-1 CHAPTER 6 Ethics and Organization Politics LEARNING OBJECTIVES 1. Define ethics and discuss what behaviors are considered unethical in the workplace. 2. Explain what a code of ethics is and describe what […]
978-0078029226 Chapter 7
Chapter 07 – Supervisory Planning 7-1 CHAPTER 7 Supervisory Planning LEARNING OBJECTIVES 1. Describe how an organization plans. 2. Describe the supervisor’s role in the overall planning system of the organization. 3. Discuss the steps involved in the supervisory planning […]
978-0078029226 Chapter 8
Chapter 08 – Managing Your Time 8-1 CHAPTER 8 Managing Your Time LEARNING OBJECTIVES 1. Identify several common time wasters. 2. Analyze how you actually spend your time on the job. 3. Discuss how to plan your time. 4. Discuss […]
978-0078029226 Chapter 9
Chapter 09 – Organizing and Delegating 9-1 CHAPTER 9 Organizing and Delegating LEARNING OBJECTIVES 1. Define departmentalization and describe several ways it is implemented in organizations. 2. Understand the difference between authority and responsibility and between line and staff personnel. […]
978-0078029226 Test Bank Chapter 1 Part 1
True / False Questions 1. (p. 3) Supervision is the first level of management in an organization. TRUE Difficulty: 1 Easy 2. (p. 3) The middle management establishes the goals and objectives of the organization and the policies necessary to […]
978-0078029226 Test Bank Chapter 1 Part 2
33. (p. 7) ________________ skills are those that help supervisors understand how different parts of an organization relate to one another and to the organization as a whole. A. Technical B. Human relations C. Conceptual D. Linguistic Difficulty: 1 Easy […]
978-0078029226 Test Bank Chapter 10
True / False Questions 1. (p. 196) Basically, there are two types of groups in organizations: formal and informal work groups. TRUE Difficulty: 1 Easy 2. (p. 196) A group of employees that reports to one supervisor is an example […]
978-0078029226 Test Bank Chapter 11
True / False Questions 1. (p. 217) The purpose of selection is to choose the best person for the job from qualified candidates. TRUE Difficulty: 2 Medium 2. (p. 217) A job description involves giving the qualifications necessary to perform […]
978-0078029226 Test Bank Chapter 12
True / False Questions 1. (p. 241) The assignment of jobs must be determined by ability to do or learn to do the job and must not be influenced by sex, race, or any other non-job-related factor. TRUE Difficulty: 1 […]
978-0078029226 Test Bank Chapter 13
True / False Questions 1. (p. 261) A supervisor should attempt to counsel an employee with severe personal problems. FALSE Difficulty: 2 Medium 2. (p. 261) Supervisory counseling should always take place in a private and quiet setting. TRUE Difficulty: […]
978-0078029226 Test Bank Chapter 14
14-1 True / False Questions 1. (p. 281) Supervisors represent formal leaders. TRUE Difficulty: 1 Easy 2. (p. 281) Leadership and management are the same. FALSE Difficulty: 1 Easy 3. (p. 281) If a group has an informal leader and […]
978-0078029226 Test Bank Chapter 15
True / False Questions 1. (p. 300) Conflict is a dynamic process that does not usually appear suddenly. TRUE Difficulty: 2 Medium 2. (p. 301) Conflict is a form of communication. TRUE Difficulty: 1 Easy 3. (p. 302) Interpersonal conflict […]
978-0078029226 Test Bank Chapter 16
True / False Questions 1. (p. 321) The supervisor must use informal reviews to reinforce good performance and discourage poor performance. TRUE Difficulty: 2 Medium 2. (p. 321) The quality of an employee’s performance is determined by a combination of […]
978-0078029226 Test Bank Chapter 17
17-1 True / False Questions 1. (p. 351) The supervisor does not have the responsibility of informing employees of the organization’s rules and regulations. FALSE Difficulty: 2 Medium 2. (p. 351) A formal discipline procedure usually begins with a written […]
978-0078029226 Test Bank Chapter 18
True / False Questions 1. (p. 375) When objectives have been set as part of the planning process, they are used as standards. TRUE Difficulty: 1 Easy 2. (p. 375) Output standards take into account a lot more than just […]
978-0078029226 Test Bank Chapter 19
True / False Questions 1. (p. 397) Productivity is defined as units of input per employee hour. FALSE Difficulty: 1 Easy 2. (p. 398) Methods engineering is used to find the most efficient way to accomplish a given task. TRUE […]
978-0078029226 Test Bank Chapter 2
True / False Questions 1. (p. 25) Approval of vacation requests is an example of an unexpected decision in an organization. FALSE Difficulty: 2 Medium 2. (p. 26) Decision making is the process of determining the appropriate responses or actions […]
978-0078029226 Test Bank Chapter 20
True / False Questions 1. (p. 421) Even in an organization that has a safety director, the supervisor is still responsible for carrying out specific safety directives. TRUE Difficulty: 2 Medium 2. (p. 422) Workers’ compensation is pretty much standardized […]
978-0078029226 Test Bank Chapter 3
True / False Questions 1. (p. 45) Supervisors must be able to absorb the ideas of others. TRUE Difficulty: 2 Medium 2. (p. 46) Good interpersonal communication skills involve both sending and receiving verbal and nonverbal messages. TRUE Difficulty: 1 […]
978-0078029226 Test Bank Chapter 4
True / False Questions 1. (p. 71) Motivation is not something that the supervisor does to an employee. TRUE Difficulty: 2 Medium 2. (p. 72) The concept of self-fulfilling prophecy is also known as the Pygmalion effect. TRUE Difficulty: 1 […]
978-0078029226 Test Bank Chapter 5
True / False Questions 1. (p. 92) Change as it applies to supervision can be classified in three major categories: technological, environmental, and internal to the organization. TRUE Difficulty: 2 Medium 2. (p. 92) Environmental change includes all of the […]
978-0078029226 Test Bank Chapter 6
True / False Questions 1. (p. 108) Problems with ethics are often created due to differences in awareness and interpretation. TRUE Difficulty: 1 Easy 2. (p. 108) Ethics are concerned with what is right and what is wrong. TRUE Difficulty: […]
978-0078029226 Test Bank Chapter 7
True / False Questions 1. (p. 133) Once specific plans for the different parts of an organization are developed, the strategic plans can be derived from them. FALSE Difficulty: 2 Medium 2. (p. 134) Successful strategic management involves many different […]
978-0078029226 Test Bank Chapter 8
True / False Questions 1. (p. 156) Scheduled and non-scheduled meetings are considered time wasters. TRUE Difficulty: 2 Medium 2. (p. 157) To manage time effectively, a supervisor must first have a thorough understanding of exactly what he or she […]
978-0078029226 Test Bank Chapter 9
True / False Questions 1. (p. 174) The organization structure results from the grouping of work activities and the assignment of each grouping to a manager. TRUE Difficulty: 1 Easy 2. (p. 174) Organizing is the grouping of activities necessary […]